Zimbrick at Fish Hatchery Road

I leased a Honda from this dealership in 2011 and at the time I was very pleased with the deal I got and even though I had a sales person by pass working with me because I was only 18, in the end, I got a g time I was very pleased with the deal I got and even though I had a sales person by pass working with me because I was only 18, in the end, I got a great car and my sales person was great! Really showed that he cared about me and the car that I would be driving. However, now that I am turning in my lease, I have been on the phone more times than not and haven't received a straight up answer as to what to do and how it all needs to be done. I have been transferred and left voicemails and not gotten my phone calls returned, and each time a dead end is reached I get told "I'm so sorry for the inconvenience but my hands are tied and there isn't anything more that I can do." Really aggravating to hear when you don't live close to the dealership, you're least maturity date is approaching, and you are a full time student. I am less than impressed by the quality of customer service that I have received over the past month from Honda and it has made me doubt this entire experience. More

Over the last seven years I have bought three used Zimbrick vehicles with the help of salesman James Skolaski. That really tells the story. Happy with the first purchase, and the way I was treated, I Zimbrick vehicles with the help of salesman James Skolaski. That really tells the story. Happy with the first purchase, and the way I was treated, I looked to James when it was time to buy again. James is not a hard sell kind of guy. Of course he wants to make a sale, but he’s always listened to my circumstances and needs and has been able to put me in a car that’s right for me. He gets my highest recommendation. More

Sales Consultant: James Skolaski at the used car area of Sales Consultant: James Skolaski at the used car area of "Zimbrick on Fish Hatchery" was very professional in describing the car we were looking at, Sales Consultant: James Skolaski at the used car area of "Zimbrick on Fish Hatchery" was very professional in describing the car we were looking at, yet giving my spouse and I "space" we needed to think about the purchase. James allowed us an ample test drive. Pricing negotiations were very concise and fair. We did purchase the used 2012 Ford Fusion. James' sales style was a refreshing change from the all too often high pressure sales people we just walked away from at other dealerships. More

I had an excellent experience buying a new car from Zimbrick Honda. The staff were all low key--there was zero pressure to buy. The price offered (via internet) was fair, as was their offer on my trade Zimbrick Honda. The staff were all low key--there was zero pressure to buy. The price offered (via internet) was fair, as was their offer on my trade-in. The entire process was efficient and pleasant. I definitely would recommend Zimbrick to friends who are car shopping. More

From start to finish, my experience leasing my new Honda Pilot was great. Chad went out of his way to accommodate my schedule and I never felt pressured to complete the sale. Additionally, Chad and the sa Pilot was great. Chad went out of his way to accommodate my schedule and I never felt pressured to complete the sale. Additionally, Chad and the sales manager were upfront about the terms and conditions and gave me time to go home and do my own research. In addition to Honda producing great cars, it has been the great customer service I've received from Zimbrick Honda (from sales to service), that has brought me back 4 times. More

Be Very Cautious Buying your Vehicle From Zimbrick. We Be Very Cautious Buying your Vehicle From Zimbrick. We bought our used RAV4 from Zimbrick in April. The sales associate, Paul, was a great guy and a Be Very Cautious Buying your Vehicle From Zimbrick. We bought our used RAV4 from Zimbrick in April. The sales associate, Paul, was a great guy and a great sales man, and I would recommend him to anyone. But every car has to go through the finance guy, and this is where the sale went downhill. Don’t buy a car from Anthony Saunders, Zimbrick’s finance guy, he lied to us on many occasions and didn’t fix anything he said he was going to. We negotiated a price of $19,000 which was a good price on our vehicle, and then we found out when looking at the paperwork later that he charged us $19,600. Both my wife and I know we agreed on 19,000. We agreed to the deal with the condition that he include the interior and exterior coating which helps prevent rust and wear. He agreed to that condition but told us he’d write it in the contract. Then when I looked at the contract he not only showed it, but charged the entire $600. In short we ended up signing a contract to pay $600 more than we agreed to. I couldn’t believe it! I have been in sales my whole life and have never been treated/ cheated this way. I called Anthony Saunders over six times and left three messages. He never returned any of my calls. Then when I finally got a hold of him on two separate occasions, he said he was “going to talk with his higher up and see what he could do” and promised to call me back on both occasions. I have never written a negative review before and it pains me to do so, because Paul Walczyk was a great sales guy. Anthony does not follow through, acted without integrity, lied to our faces, and still has not resolved the issues. Brendan More

The remodel & expansion of Zimbrick Honda are fantastic and much appreciated. Customer comfort was always good, but now it is tremendous. Thanks for investing the money to make the much-needed im fantastic and much appreciated. Customer comfort was always good, but now it is tremendous. Thanks for investing the money to make the much-needed improvements. I am also glad to see that the expaned number of service managers no longer have to endure the winter cold, summer heat, and car fumes now that they are enclosed behind glass walls! More

I travel 100+ miles for service on my Infiniti and do so because of the convenient - efficient - friendly service I receive from Zimbrick Infiniti. Quick drop off and pick up - clean car - loaner vehicle - because of the convenient - efficient - friendly service I receive from Zimbrick Infiniti. Quick drop off and pick up - clean car - loaner vehicle - and immaculate facility are key. More

I appreciate the fact that I am able to speak directly with Glenn or Kyle and schedule my requested time for an appointment virtually every time. The entire process - from check in to pick up - is easy an with Glenn or Kyle and schedule my requested time for an appointment virtually every time. The entire process - from check in to pick up - is easy and professional. It is always a pleasure to work with both Glenn and Kyle. They are valued partners in keeping my Infiniti running great. More

I have been purchasing cars and trucks for businesses since 1977. There are many good vehicles out there today. What separates them for me is the service department as well as the overall integrity of th since 1977. There are many good vehicles out there today. What separates them for me is the service department as well as the overall integrity of the dealership. The quality, care and genuine concern you get from Infiniti of Madison (Zimbrick) is second to none. The service team at Zimbrick is why I will not switch dealers! Also Every employee at Zimbrick from top management and down take the time make sure you are happy with the entire experience of car ownership. You have a high level confidence that when you leave the lot all of your concerns have been addressed . I tell people the infinity service team pampers my car as if it were their own. More