Zimbrick at Fish Hatchery Road

Glenn & Kyle are always pleasant, courteous, professional, knowledgable, and overall great to work with. I needed an early morning appointment with a loaner car which were both easily accommoda professional, knowledgable, and overall great to work with. I needed an early morning appointment with a loaner car which were both easily accommodated. In and out in less than 5 minutes. Fantastic experience! I have purchased and serviced other vehicles at other dealerships in Madison, and no one compares to the service provided by Zimbrick Infiniti. More

They were expecting me when I arrived, they had a loaner car for me as promised, and my car was ready when I returned. I was able to schedule an appointment time that worked best for me. The Zimbrick serv car for me as promised, and my car was ready when I returned. I was able to schedule an appointment time that worked best for me. The Zimbrick service staff is always friendly, and when I wait, I enjoy the Keurig coffee. My car was ready when I arrived and it was clean! The car was parked directly outside the service bay - easy to access and ready to go. Before we purchased our vehicle from Zimbrick Infiniti my friend told me about your wonderful service. I am pleased to say it has been every bit of that, and I have mentioned this to others - I hope they will in turn buy from Zimbrick Infiniti. More

Pleasant people, quick service, and great car wash. PERFECT! Car looked beautiful after service and wash--wanted to just look at it in the service area rather than drive it out into the winter wea PERFECT! Car looked beautiful after service and wash--wanted to just look at it in the service area rather than drive it out into the winter weather. It's always a pleasure to get service at Zimbrick Infiniti of Madison. I didn't purchase this car there but they treat me like I did. These folks are professionals!! More

I appreciated Jeff Bauhs being able to reschedule my appointment for the same day!! Everyone was very accomodating when I had to use a loaner vehicle since work still needed to be done on my van and I h appointment for the same day!! Everyone was very accomodating when I had to use a loaner vehicle since work still needed to be done on my van and I had to get my daughter to school. I've been going to Zimbrick on Fish Hatchery Rd for almost 10 years and continue to have excellent service. More

Mr. Kendall Dahmen General manager Zimbrick Honda Mr. Kendall Dahmen General manager Zimbrick Honda Mr Dahmen, Recently my daughter Annette Bernas was in the market for a new Honda Civic, Mr. Kendall Dahmen General manager Zimbrick Honda Mr Dahmen, Recently my daughter Annette Bernas was in the market for a new Honda Civic, She previously leased a 2010 Honda Civic and was looking to upgrade to a 2013 Civic. I shopped around at quite a few dealerships from Madison to Chicago and was given the royal runaround, I happened to call one day for info and was connected to Mike Olsen, He was pleasant ,professional, informative, and just darn nice. My daughter and I made a appointment to see him on 2/9/13. I don't think I ever had a better experience leasing a car than I had on that day. He made the experience most pleasing. He changed my opinion on car salesman and for sure made me and my daughter loyal customers of Zimbrick for any future purchases. Thank you for having him work for you. Anyway my pleasant experience with Zimbrick Honda continues. Unfortunately 4 days after leasing the car I was involved in a minor fender bender. I contacted the body shop and brought in the car for an estimate since someone hit me their insurance was liable.Your associates Lee Stock and Candy Trapp made this horrible experience of a new car accident into a pleasant one. They handled all the red tape with state farm and your body shop made my daughters car look new again, again I want to thank you for having them as your employees. My pleasant journey continues, Also I noticed a scratch mark on the drivers side of the windshield in an arch from top to bottom. I contacted Mike Olsen who put me in touch with Rich Baker from the service dept. I was kind of skeptical on what would happen, But again Mr Baker came through for Zimbrick, He looked at the car while it was at the body shop and contacted me that the windshield would be replaced, I was very happy and wasn't prepared for this all around positive customer service,again thank you for having Mr Baker as your employee. I have been purchasing cars a few times over my 59 years, I cant recall a single time when a dealership as a whole was such a pleasant and positive experience. Thanks again for having these customer friendly employees work for you. Sincerely Dan Bernas More

Tom Strahota always provides prompt, courteous and knowledgable service. I can always get an appointment in a reasonable time frame, and the car is ready as promised. Tom knows his product, and he is knowledgable service. I can always get an appointment in a reasonable time frame, and the car is ready as promised. Tom knows his product, and he is very informative about options when I'm faced with a repair. I can't say enough positive about your service department in general. More

I've driven my current CR-V for over 213,000 miles. Every service except for one was done at Zimbrick. It's always a pleasant experience. From the greeter who takes down my mileage, to my service advis Every service except for one was done at Zimbrick. It's always a pleasant experience. From the greeter who takes down my mileage, to my service advisor, Jeff Bauhs, to the comfortable waiting area and finishing up with the friendly cashiers, I enjoy coming to Zimbrick. Jeff always tells me exactly what to expect with the service and estimates are spot on. I recommend Zimbrick. I encourage my friends to buy Hondas for the great vehicle AND the great service! More

Whenever visting Zimbrick Infiniti, they treat you like royalty. Kyle Thompson made sure to cover the work that was completed in great detail and answered all of my questions with respect and great knowled royalty. Kyle Thompson made sure to cover the work that was completed in great detail and answered all of my questions with respect and great knowledge. The whole process was simple and very efficient. I would recommend the Zimbrick Infiniti service department to anyone. They make the process of having your vehicle serviced pain free. The process of picking up my vehicle was fast, I did not have to wait in a long line to pay for the service and the service advisor answered all of my questions to make sure I was happy. I believe that the service department at Zimbrick Infiniti is the best place to have your vehicle serviced. They are friendly, respectful of busy schedules, and do the job right the first time! More

Mike Werner was helpful and friendly. Mike is always patient in explaining things and answering questions. I always appreciate the fact that I feel comfortable at Zimbrick--especially as a woman. Keep u patient in explaining things and answering questions. I always appreciate the fact that I feel comfortable at Zimbrick--especially as a woman. Keep up the good work. More

We had an excellent experience buying a new Odyssey at Zimbrick. Our salesman, Chad Schaal, went out of his way to meet our needs. It was a low pressure buying experience and the follow up service was g Zimbrick. Our salesman, Chad Schaal, went out of his way to meet our needs. It was a low pressure buying experience and the follow up service was great. With an expanding family, the Odyssey has exceeded all of our expectations. More