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Zimmer Chrysler Dodge Jeep Ram
Florence, KY
708 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 708 reviews
August 25, 2016
Great customer service! I purchased a Dodge Charger in August of 2015. Falicia was an amazing sales person. Not over bearing and very helpful in finding what I wanted. In Jul I purchased a Dodge Charger in August of 2015. Falicia was an amazing sales person. Not over bearing and very helpful in finding what I wanted. In July of 2016 I had a flat tire and couldn't get my tires off because I had no key to remove the wheel locks. I called the dealership and couldn't believe that I got a hold of John Zimmer. He apologized and came out to my house on a Sunday afternoon to change out the locks. Now that kind of customer service is rare these days! My husband bought a car in July of 2016 from Kerry Nissan. Decided he didn't like it within 3 weeks. We went back to the dealership to try and trade up. They were not accommodating in any way. Today we went to Zimmer to see if we could strike a deal with them. We left with what we wanted at the payment we wanted. Everyone we've dealt with on both occasions were pleasant and accommodating. We will definitely do business with Zimmer in the future and I would highly recommend this dealership to others. More
by AJIMENEZ
Employees Worked With
John Zimmer, Michael Garrison, Dan Campbell
Helpful August 15, 2016
Uncompromising new policy for service I live out of the area, but have bought 3 cars from this dealership. Up until recently have had good dealings with the service department. New polic I live out of the area, but have bought 3 cars from this dealership. Up until recently have had good dealings with the service department. New policy has made me change my mind. If they can not service your vehicle when there is a problem until it is scheduled on their timeline then I no longer need to buy from them. If they can't take care of a customer who lives a distance away but has always done business with them I need to find a new dealership. If you can not take care of your regular customers you have grown to big to give dependable service. I stood by you when you lost your dealership, maybe you should remember that when you start losing customers. More
by Unhappylady
Employees Worked With
Don't remember
August 03, 2016
Professional, courteous and great communication Purchased a 2010 Mustang GT that was a Trade In. Worked with Troy Hoffman. He was pleasant and courteous and followed through with all the things need Purchased a 2010 Mustang GT that was a Trade In. Worked with Troy Hoffman. He was pleasant and courteous and followed through with all the things needed to purchase the vehicle. They worked well with coming down on the price of the vehicle. It was cleaned a prepped and all paperwork taken care of. It was a pleasant experience and I would recommend them. More
by pavillion
Employees Worked With
Troy Hoffman
July 31, 2016
Worst experience ever! My car stalled out early Saturday morning and ran into a curb.(Which is common for my car after doing some online research) I brought it into the serv My car stalled out early Saturday morning and ran into a curb.(Which is common for my car after doing some online research) I brought it into the service department and the 1st thing said to me was "We can't get you in today" No concern for my family and I whatsoever! So after being forced into an argument they decide to check my vehicle out. I ask to go home and both employees are tying like preschoolers trying to figure out how to get me a loaner car. After 15mins I tell them to give me my licence,cc and insurance back and not to worry about it.They bring me my car 15 minutes later,say there is nothing wrong with it and expect my family and I to drive it! So fast forward to the sales manager. This is the person that told me just few months prior "If you purchase a new car,you won't have nothing to worry about for years to come." I tell him what's going on while trying to also show him the reviews of other people in the area with the same problem basically tells me the same thing. Nothing wrong with it.It's now Sunday morning I have a brand new car I'm scared to drive anywhere and I just put the plates on 2 week's ago. This is the real Zimmer experience. Buyer beware,they only care about themselves. Hopefully posting this will save someone's life because I know I'm scared for my family and mine.. More
by Amy Kennedy
Employees Worked With
I don't know the name of the man at the service counter. He was more focused on arguing with me and getting me out of the way than being professional at all.
July 30, 2016
Poor sales Dept We did sale contract and got approval on loan. When I went to sign final paperwork they tried to up the price without telling me. Upon asking why wron We did sale contract and got approval on loan. When I went to sign final paperwork they tried to up the price without telling me. Upon asking why wrong price on final documents they stated they misquoted the price. They said price was on different jeep. They called owner and he said no he's not losing 2500 on a car even though there was a sales agreement and papers already sent to loan company on lower price. I left and brought jeep at trusted dealership in Nichlosville ky instead. More
by Marlena4
Employees Worked With
John Zimmer, Tony Fritsch
July 22, 2016
Kevin Meier - GREAT Great experience buying a new truck. Kevin stayed after hours to help us finish our purchase. Gabriel helped us the first time we came for a test driv Great experience buying a new truck. Kevin stayed after hours to help us finish our purchase. Gabriel helped us the first time we came for a test drive and he was also a pleasure to work with. Both salesmen were awesome. Overall great experience at Zimmer. More
by Cwolfe
Employees Worked With
Kevin Meier
July 17, 2016
Great Jeff was very perfesonal at his job he wasn't trying to push us into buying anything he let take are time and when we made are mind up he sold us the Jeff was very perfesonal at his job he wasn't trying to push us into buying anything he let take are time and when we made are mind up he sold us the jeep we wanted that to me is a good salesman More
by turtle
Employees Worked With
Jeff Henderson
July 15, 2016
Best Experience!! Jeep Wrangler Jeff was very kind, patient and understanding! He listened to me, understood what I wanted and he helped me make the right decision. I didn't feel pre Jeff was very kind, patient and understanding! He listened to me, understood what I wanted and he helped me make the right decision. I didn't feel pressured or obligated at all like I have at other dealers. Great job!! I will definitely recommend Jeff and Zimmer to all my friends and family, and I will be a lifetime customer!! More
by meranda2004
Employees Worked With
Jeff Henderson
July 12, 2016
Great experience! We went to the dealership not thinking we were going to come home with a new vehicle. Kevin Meier did an amazing job in getting us into our new dodge We went to the dealership not thinking we were going to come home with a new vehicle. Kevin Meier did an amazing job in getting us into our new dodge caravan. His personability was awesome. He was very friendly, and easy to talk to. Kevin was able to explain things in terms we understood. Tony was amazing at explaining our loan and making sure we understood everything before leaving. They made it so easy in getting everything settled. We will be telling everyone to get their next vehicle at Zimmer! More
by Jat240
Employees Worked With
Tony Fritsch, Kevin Meier
July 09, 2016
Finally a good buying experience Our salesman Kevin Meier was the nicest salesperson that we have ever dealt with. He was very knowledgeable of the vehicle we were looking to buy. He Our salesman Kevin Meier was the nicest salesperson that we have ever dealt with. He was very knowledgeable of the vehicle we were looking to buy. He spent a lot of time to make sure we got the deal that we wanted and the vehicle that we wanted. Everyone at the dealership was kind and helpful in the purchase of our Jeep Patriot. We have already recommended the dealership and we will continue to recommend them. More
by Tami's Jeep
Employees Worked With
John Zimmer, Jeff Henderson, Kevin Meier, Dan Campbell
