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$250 Broken Promise - WellsK
Took my daughters 2013 BMW 328i in for service and was told BMW had abruptly discontinued the assist service on the vehicle. We were offered a $250 Visa Gift card as a goodwill concession from BMW. Card never arrived. Placed multiple phone calls to Century and was given a run around and eventually told to call BMW directly to see where the $250 card was. They knew nothing about it and said it was too late to do anything at that point. I contacted George Jones about it and his response was “Frankly, the majority of emails I receive from our customers are praising his team for taking good care of them” ”I sincerely apologize for the past experiences you described in your email”. But offered no resolution whatsoever regarding the $250 Visa Gift Card. Apparently Customer Satisfaction means absolutely NOTHING to George Jones of Century BMW of Huntsville, AL.
Excellent Experience - KK55
Our experience began with a phone call with Ben Payne of Land Rover Gulf Coast in Mobile. Being from Pensacola, we were concerned about working with a dealership in Mobile, but we were comfortable making a purchase due to the exceptional service provided by Ben. Having never been in a Range Rover, we had tons of questions, all of which Ben answered promptly and confidentially. Thank you Ben and Land Rover Gulf Coast. We love our new Rover!
Very pleased with the sale and service. - 17200t
Service was quick and very professional, I purchased the car I wanted and received the type of service I expected. I would recommend this dealership to my friends and family.
Great Customer Service - TCRagland
I highly recommend this dealership to anyone looking to purchase a new or used vehicle. They offer superb customer service. Their staff is friendly and knowledgeable.
Easy Discovery Purchase - Bob M.
This was my third new car purchase from Land Rover Birmingham. I've had a wonderful experience every time. Barrett was terrific. Low pressure and a great price! Highly recommend!