Excellent buying experience with Anthony Leach - MaxW
Mr. Leach helped my mother through the process of finding and purchasing a Certified Pre-Owned 2105 ES 350. We shopped at dealerships in Atlanta and Macon GA, but ultimately chose Lexus of Huntsville because we really wanted to work with Anthony and felt like he was working hard to get my mother in the right car at a fair price.
First Class service with the buying experience and we look forward to working with the service department in the future for regular maintenance.
No pressure, kind, patient and very helpful. - Jammin'
Brandt was very helpful over email before I ever made it to the dealership to pick up my,car. Ramona and Brandt were extremely helpful and patient with me when I didn't have the correct paperwork from my lender. They came up with a plan to help me drive my car home that day, 3 1/2 hours away. Brandt and Mark were more than willing to teach me about Bluetooth set-up. I was scared to buy a car on-line, but Brandt made me feel very comfortable. Thank you Reinhardt team!
Buyer Beware - Stay Away@! - Unhappy Customet
This is my third Lexus and my LAST one that I will ever buy at Lexus of Birmingham - Sonic Automotive!! I had bought 3 other vehicles when it was Tom William's and it was a pleasant experience and i always recommended them to everyone but NEVER again! I purchased a used Lexus ES350 and the dash was messed up. AC not blowing cold and bad rotors .... was promised by salesman they would fix these things and the dash was under a recall so it would be replaced. We would've never purchased the car if these problems couldn't be fixed! Come to find out the recall was over a month earlier so they 'painted' over the big hole! They charged my AC 3 times and said it wasn't leaking and had no problem that they could find although drivers side blew hot and passenger was cooler. Nobody would ever return our calls from salesman, service dept/service manager or general manager! Five months later my AC is being repaired by someone else to the tune of 3000 dollars!!! Dash had to be removed to fix AC so at that time we found out dash was melted and had to be taken apart in pieces! Although Lexus had 3 egGaryxtra dashes at dealership for recall that would not even return our calls for us to buy one from them! Now to the rotors .... service department said they were fine and it must have happened after purchase!!!! Went elsewhere for all four brakes and rotors too for another grand! Needless to say my 'great deal' per salesman quickly turned into a horrible deal and nightmare! What a shame since I really LOVE the quality of a Lexus. Just say NO to Lexus of Birmingham and the new Mercedes dealership will probably have many new customers because they care and will treat you as a customer should be treated!!
Abuse - Tartt3
Lexus "repaired my car" and while in their possession for 6 days someone decided to replace interior parts and damaged other areas. They refused to repair or accept the responsibility. I know what my LS460 looked like before they got it. But a 68 year old female gets no justice. It ain't over believe me when I tell you. Its disgraceful and demeaning.