Alabama Lexus Dealers

I was at your dealership on 09/05/2020 and it was the... - Sixfeetfour

I was at your dealership on 09/05/2020 and it was the worst customer service for buying a new vehicle that I have ever experienced. The salesperson Vohn knew nothing about your 0% financing on 2020 vehicles and stated that there were no new vehicles on the lot. After saying that he had no new vehicles on the lot, my wife asked about the ones on the showroom floor, she stated that she like a certain model but not the seats. After totally disregarded anything that my wife was asking about new 2020 vehicles he tried to bully us into buying a used 2017 RX350 SUV that same day. After throwing his keys on the table from walking the parking lot after showing us some new 2021 vehicles with 1.9% interest rate that we stumbled upon after seeing another customer take a picture of purchasing her new vehicle with another salesperson. My wife asked could he (Vohn) find any new 2020 SUV’s and his reply was that he would look for some 2020 models if we would sign today as if we were wasting his time. I was so heated that I had to leave to calm down. He never even offered that we could build one. I expected better from a luxury dealership, but I guess the dependability and quality of the employees have drop. I came because my sister has always bought Lexus, she’s on her third one. I have three other partners that are looking for new vehicles for their wives also. I told them about my experience and they will be taking their business to the in Jackson, MS. I will be back to talk to the GM. PS. I bought a 2020 Infinity that Monday, thank you Lexus of Mobile.

Not at the Level of Quality Expected-Deeply Disappointed! - MP_RX350

My first experience taking my Brand new car into service at this location was less than pleasant. It took several weeks for them to diagnose and resolve the true nature of the limp mode and loud clacking noise emanating from the car. My second encounter was equally worst. I took my car in for a 20,000 miles service and because I was shocked at how quickly my car got in and out, after I got home, I decided to open the hood for a brief visual inspection and what I found was extremely disappointing. I don't wish to go into details but I have pictures to prove. I pointed out these issues to the Service Manager, Ray, who was nice and offered to make it right. The problem is the 'niceness' of the personnel does not make me feel any safer to be in my car that due diligent appears to have been lacking; it is rather a demonstration of competency that would ameliorate my outlook on this service department. I do have a 30,000 Miles service upcoming very soon and I would like to have some degree of confidence in the 22-point service issues that are to be done on this imminent visit, but I am deeply worried and still pondering my options at this time.

Professional and personable - Lisa

Joe Straub helped me find the perfect car for my son. He was very knowledgeable plus had the best personality. Great experience, highly recommend Joe Straub.