Alabama Lexus Service Centers

Could not have gotten better service than Mike and Jimmy.... - Ford F250 2021

Could not have gotten better service than Mike and Jimmy. Great dealership and stood up to their word. Come out and see them. Alabaster Alabama

Jacky Jones Ford Lincoln Mercury and specifically Jeff... - Jim

Jacky Jones Ford Lincoln Mercury and specifically Jeff King provided a most comfortable and enjoyable experience! THANK YOU Second vehicle purchased from Jacky Jones and the experience couldn’t be BETTER !!

BEST DAY EVER THANKS TO JAKE MELTON!!!!! - Fantazt3

I took my Lexus NX in for regular service and got a loaner car. The loaner was a RX which was much more spacious and a nice ride. I went back to Lexus and asked to speak to Jake Melton and told him I wanted that RX. He is truly the best, not only did he put me in the RX, he worked magic and I got a brand new RX the same day.

Have been trying for 2days to speak to someone in service... - mcampbel

Have been trying for 2days to speak to someone in service . Just get.voice mail and they do not call back. Have been driving Lexus for at least 18 years. Will not deal with these people again. Cars and service are certainly not good as in past.

Not at the Level of Quality Expected-Deeply Disappointed! - MP_RX350

My first experience taking my Brand new car into service at this location was less than pleasant. It took several weeks for them to diagnose and resolve the true nature of the limp mode and loud clacking noise emanating from the car. My second encounter was equally worst. I took my car in for a 20,000 miles service and because I was shocked at how quickly my car got in and out, after I got home, I decided to open the hood for a brief visual inspection and what I found was extremely disappointing. I don't wish to go into details but I have pictures to prove. I pointed out these issues to the Service Manager, Ray, who was nice and offered to make it right. The problem is the 'niceness' of the personnel does not make me feel any safer to be in my car that due diligent appears to have been lacking; it is rather a demonstration of competency that would ameliorate my outlook on this service department. I do have a 30,000 Miles service upcoming very soon and I would like to have some degree of confidence in the 22-point service issues that are to be done on this imminent visit, but I am deeply worried and still pondering my options at this time.

I recently drove 2 and a half hours to Lexus of Mobile on... - Judy Glancy

I recently drove 2 and a half hours to Lexus of Mobile on Goverment Street owed by Cal Baker. The top on my vehicle was not working. Came in to dealership needing a diagnostic ran. The parts needed to do the repair where ordered, but, could not be replaced do to no power going to the top. Now the dealership is wanting me to leave my vehicle for three days so they are able to do a diagnostic exam of what is wrong.... which is what I went to them for the first place!! I believe the employee are under heavy pressure to make every penny they can per service. POOR CUSTOMER SERVICE. I had the fact pointed out to me that on the diagnostic exam that STEP ONE, had been used in the wording of what repairs where needed. After talking with 3 other so called customer service reps, I finally spoke with Mr. Walter Hammock I believe that as a woman, I am trying to be taking advantage of. Now the Lexus dealership is wanting me to drive back the 2 and a half hours and leave my car for three days. I was never going to leave with just the initial $2,000 quoted to me from their diagnostic exam. Please note always check with other mechanics before using one. I had 2 other mechanics check the issue with my top before having it diagnostic exam at Lexus dealership on Government Street, Mobile Alabama. And, there was no problem with power going to my cars top.

Warranty Work - Cathy Speir

Took my Kia Soul to Crown Kia to have warranty work done on it. It was done in a very timely manner. Will gladly be going back for all my service work.

Hughes Auto service Fixed my Hyudai, the part was put on... - boingy1

Hughes Auto service Fixed my Hyudai, the part was put on wrong then they charged me again to put the right part on when the manager agreed to waive the service charge, the charge was on the bill anyway. Also Dean Team Hyundai did not fix my service problem back in November when they first had, said they did not have time.