Warranty Work - Cathy Speir
Took my Kia Soul to Crown Kia to have warranty work done on it. It was done in a very timely manner. Will gladly be going back for all my service work.
Exceptional service - Cherokee8
This dealership, specifically Scott Sledge, went out of the way to take care of me and make sure I was happy with their service. I will recommend them to everyone I know that is looking for a vehicle.
NIGHTMARE!!!!!!!!! - Craig
Horrible service" - Craig
In May we were involved in an accident while visiting Montgomery. With our brand new Lexus ES 350 we chose Reinhardt Lexus. BIG MISTAKE. Not only did they keep our car 6 weeks they now refuse to reimburse us $500 of our rental car expenses. When we finally got our car the end of June it looked ok. By August the front bumper was sagging and the under carriage fell off. The manager, Russell will not return numerous calls and FAX. AVOID!!!
Buyer Beware - Stay Away@! - Unhappy Customet
This is my third Lexus and my LAST one that I will ever buy at Lexus of Birmingham - Sonic Automotive!! I had bought 3 other vehicles when it was Tom William's and it was a pleasant experience and i always recommended them to everyone but NEVER again! I purchased a used Lexus ES350 and the dash was messed up. AC not blowing cold and bad rotors .... was promised by salesman they would fix these things and the dash was under a recall so it would be replaced. We would've never purchased the car if these problems couldn't be fixed! Come to find out the recall was over a month earlier so they 'painted' over the big hole! They charged my AC 3 times and said it wasn't leaking and had no problem that they could find although drivers side blew hot and passenger was cooler. Nobody would ever return our calls from salesman, service dept/service manager or general manager! Five months later my AC is being repaired by someone else to the tune of 3000 dollars!!! Dash had to be removed to fix AC so at that time we found out dash was melted and had to be taken apart in pieces! Although Lexus had 3 egGaryxtra dashes at dealership for recall that would not even return our calls for us to buy one from them! Now to the rotors .... service department said they were fine and it must have happened after purchase!!!! Went elsewhere for all four brakes and rotors too for another grand! Needless to say my 'great deal' per salesman quickly turned into a horrible deal and nightmare! What a shame since I really LOVE the quality of a Lexus. Just say NO to Lexus of Birmingham and the new Mercedes dealership will probably have many new customers because they care and will treat you as a customer should be treated!!
Abuse - Tartt3
Lexus "repaired my car" and while in their possession for 6 days someone decided to replace interior parts and damaged other areas. They refused to repair or accept the responsibility. I know what my LS460 looked like before they got it. But a 68 year old female gets no justice. It ain't over believe me when I tell you. Its disgraceful and demeaning.
Buyer beware! - irritated customer
Zero stars. BUYER BEWARE!! I own a commercial transportation company with 8 Fords in my fleet. I can't begin to tell you how horrible and incompetent Earnest McCarty's service department is. Took my Transit van in for the 2nd time (same issue with AC not blowing cold) for it to sit on their lot for 3 days before they touch it, only to be told the problem was "fixed". Dropped it off Tues morning @ 6:30am. Didn't speak to anyone unless I called to check on the vehicle. No one ever returned my phone calls when I left messages to find out the status. On Friday my mgr & I drove up to the dealership to find out what was going on with the vehicle. We put the thermometer in the vent to find the car wouldn't cool lower than 62 degrees. But we were told it was "fixed". At this point I have gotten the GM Chris & Owner Lee involved in hopes the problem would get resolved. When we returned to p/u the vehicle on Saturday my stick thermometer would only go to 60-62 degrees up front. Left the vehicle there. Monday rolls around and I get a call saying the van is cooling @ 44 degrees. I call and speak with Scott in service explaining to him not to waste my time coming up there if it wasn't fixed. I'm then transferred to Brian the "service manager". I explain my situation with him and the comment out of his mouth is "at this time neither of us are making any $$ in this situation". Come Monday the GM nor Lee were available. Picked up the vehicle to take to another dealer.
This organization could certainly benefit from some customer service/communication training from the top down. I feel like I've been dealt a fresh turd from Ford and this dealership. This isn't the first time I've dealt with BS from this organization. Their porter damaged my last F550 bus I had with them. Was told the dealership would take care of my damage. 2 months later their body shop dropped the ball. Ended up having to take it to Transportation South's body shop and send them the bill. Even looking past the 1st experience with the damage done by the porter I gave them a 2nd chance to make it right. I'll never step foot back in the place for anything. You've been warned in advance.
Hughes Auto service Fixed my Hyudai, the part was put on... - boingy1
Hughes Auto service Fixed my Hyudai, the part was put on wrong then they charged me again to put the right part on when the manager agreed to waive the service charge, the charge was on the bill anyway. Also Dean Team Hyundai did not fix my service problem back in November when they first had, said they did not have time.
Horrible - Trublaze15
Called the Service Dept and told them I was having my Lexus towed there and wanted it put on there machine to see why my Check Engine light was on and my car was in limp mode... They called my husband a few days later and said we needed spark plugs and wires and a coil replaced and the valve gasket covers... Give us the price of $1200... Pick the car up and took it and had all that stuff done... Car still in limp mode so I called Tammy who was over our case and asked her what the machine said exactly or could I have a printout she informed me it was never put on the machine.. When that's the reason I sent it there so I payed 268.00 for somebody to look at my spark plugs she also said I had a bunch of wires melted together and my mechanic can't find them lol cause it is not true.. My injector wire just one was bare... And then I get a call from Lexus yesterday asking if I wanted to sell them the car cause it has a high resell value... A bunch of crooks just taking ppl money!!!!