Service - ROBLOW1016
The service was great. The employees were nice and very helpful. Serra Volkswagon had the best prices on the tires i was looking for with the install included.
Top Reviewed Service Specialists At This Dealership
They convinced me that they wanted to earn my repeat busines - JRB
I purchased my second new vehicle from this dealer. I think they are straightforward and worked hard to keep me coming back. A costly repair on my old vehicle put me in the car market earlier than I had hoped-- but they worked with me to help me make the best decision with regard to purchase or repair.
Warranty Work - Cathy Speir
Took my Kia Soul to Crown Kia to have warranty work done on it. It was done in a very timely manner. Will gladly be going back for all my service work.
Great Service - mstudio
This review is a little late coming. We were driving through Alabama about six months ago when our Eurovan had a Check Engine Light problem. Luckily this dealership was only a few miles away so I had the van towed there. It was just before closing but Bill in service could not have been friendlier or more accommodating, he was the best. They looked at it first thing, found out what the problem was and called me for an OK to order parts. Parts came in the next day and we were on the way. Great friendly service and great professional work done. We don't like to break down, but we were glad we did in Dothan Alabama! I'll stop for an oil change my next time through town.
Exceptional service - Cherokee8
This dealership, specifically Scott Sledge, went out of the way to take care of me and make sure I was happy with their service. I will recommend them to everyone I know that is looking for a vehicle.
keith Robinett great sales person - Cx5 2017
Keith Robinett answered all of our questions . Keith was very professional during and after sale. He made buying new car very easy. I will recommend Keith and Hiley Mazda to my friends. Keith followed up after sale.Because of Keith I bought my first mazda car, because he knows how to treat customers before and after sale.
Horrible Service Department - Buyer Beware - Moondog
Our VW GTI, which we purchased at Jack Ingram, either stays in the shop or needs to be in the shop. Our experience with the service department at this dealer could not be worse. We have bought several new cars form JI over the years but because of the horrible JI service department, we are done with them. Our car often stays in the shop for weeks at a time, even for simple issues. Our car has now been in the shop since Tuesday of this week for a simple 30 minute fix (rear window regulator). Just minutes ago we were told that they forgot to order “rivets” because they are “not reusable” so our car, which we need, will not be ready until next Tuesday. I doubt it will be ready then. So, that is one week for a less than an hour fix. But, this is an improvement over the 3 weeks it took for our water pump. Even then, our car was losing water and showing low fluid alerts, yet they could not figure out what was wrong. I told them countless times that the water pumps were prone to go out on these cars. They sent us home only for the car to keep losing fluids. Finally, I dropped it off again and miraculously they found a “tiny” whole, and replaced the water pump. Well, I was right because our car has not lost fluids since the water pump was replaced. Because of the complete circus we experience each and every time we drop our car off for service, we are done with this dealer. There are more stories, but I can’t worth forever.
Beware - read all their reviews - Bad - beware - go elsewhere
On Saturday 12/1 I went to Ernest Mcarty Quick Lube to have rear brakes/rotors put on my van, my sole source of income (I sat there 5 hours for them to put rear brakes on)
I went home, then next day I drove the van Monday 12/3 it was making a squeaking sound and could smell brakes, I called Vincent (service writer) he said bring it by to look at (I was in Hoover), as I headed that way on I-65 it locked up for a split second then was shaking like crazy (I almost wrecked getting off to the side of the freeway), I feel it was seconds from entire axle/wheels coming off or catching fire, I had it towed to their shop.
Next day Tuesday 12/4 they (Ernest Mcarty Quick Lube) said it was their fault and they would make it good, Bonnie (service mgr) said it needed entire rear assembly (but they couldn’t locate one) but they had a guy that could refab and fix it so I would be out by Friday 12/7 (I ended getting it out on Wednesday 12/12 during this time I checked and there was plenty of rear assembly’s available on 12/4), next morning Thursday 12/13 driving to Hoover same axle locked up again (had it towed to their shop), on Friday 12/14 Bonnie said they would order a new rear assembly “emergency ship” on Monday 12/17 that it would be there by Wednesday 12/19 at latest (it arrived per Bonnie on Saturday 12/22), I got van back Sunday 12/23
I spoke with Lee Mcarty on Friday 12/21 (about reimbursement of my 23 days of lost income), he assured me he didn’t do business like this and he would get with me and work out a settlement of my lost income (it’s now 1/6/2019 and I have not heard from him even after calling)
SO, I guess in fact this is how they do business (especially after reading their google/Facebook reviews, wish I had read them first😬)
I encourage everyone to read their reviews before visiting them!!!
Hughes Auto service Fixed my Hyudai, the part was put on... - boingy1
Hughes Auto service Fixed my Hyudai, the part was put on wrong then they charged me again to put the right part on when the manager agreed to waive the service charge, the charge was on the bill anyway. Also Dean Team Hyundai did not fix my service problem back in November when they first had, said they did not have time.
Worst Dealership - Bigfish
Called for service on my new Golf had bad MDI cable. They kept my car all day and could not find problem. Svc Mgr called me next day told me it could take up to 8 hr rewirng and 6 weeks. Since I bought from out of state dealership they could not help. I called the dealer that I bought it from and in 5 min was able to solve problem, mailed me correct cable. Apparently VW recall on 2015 Golf MDI cable. Hmmmm wonder why Dean don't those??