Buying a new RV - DOCZOO
We had a wonderful experience buying our new RV. From the start of looking, to buying and then to picking up, all staff were wonderful and very helpful. They took the stress of buying away! Each staff took their time with us and in the end, we drove away proud to be part of the Affinity family.
High integrity and honesty - BobTheBuilder
Our 5th wheel was destroyed and we were desperately looking for a similar replacement without much luck. I finally located what appeared to be a pristine BH 3670RL at Landon's RV in Mesa for a fair asking price. I immediately called and told the sales person, Josh VanVaukenburg, our situation and that I wanted it. I still work full time plus having to deal with insurance and unload the destroyed unit. It was all totally consuming to the point I could not travel to Mesa to see the unit. I told Josh I would buy it sight unseen, wanted them to install a bedroom AC, do a thorough inspection and deliver it. When I told him I was still dealing with insurance but could go ahead and send a substantial deposit since I wanted them to start immediately, his response was if I trusted him he trusted me and I didn't need to send a deposit!
By the end of the next day they had worked all day, had the AC in and were taking care on truly nit picking items. Josh did a long walk through video he posted for us that was amazing in detail. He was also very responsive to all phone calls and emails. I am highly pleased with Josh and Landon's. I believe they are meticulous and of high integrity and have no qualms about trusting them.
Smooth from start to finish - Tucandave
We were looking at bigger 5th wheels. We had been to a few dealers but nelsons stood out to us. No pressure sales, no DEALER PREP FEES they got it ready and did a walk thru/ orientation and fixed everything we saw. Robert met us in the pouring rain and gave my wive a umbrella and took us to the first rv we wanted to see. It was smooth. We picked the one we wanted and i went to my CU for loan and we went back and forth with paperwork.
We set time to pick up for nov 2ed was a very smooth process and they gave a starter rv kit.
The best part came when i got back to my campground discoverd i had a bad power cable that goes to pedistal, called them and james got me on phone with one of his guys we cordnated to meet half way from them and benson and got me a new cable.
I am very happy and my wife is to.
This is my 3rd rv and by far the best experience
And the Jayco was marked under blue book.
Outstanding sales and finance, parts and service not so good - robert5733
I purchased a Trailer from World Wide RV in April 2017. Chris Bertone was outstanding in knowledge and helpfulness in helping us too choose our RV. Finance also got me a deal far superior to my own financing I brought with me. My experience was nothing but extraordinary. There were a few problems found during prep which they had already ordered before my arrival for PDI. 3 months after taking possession I still could not get any answers from parts and service on the parts that were ordered. After contacting Rick Cisineros (standing in for owner who was out of town) about the problems, I finally started getting answers and received some of the parts. Now it is four months after delivery and once again I have heard nothing about the remaining parts. I no longer care, and will take the trailer elsewhere to get the warranty work done and will not go back to this dealership to have anything done. Beware of after the sale promises and service from this dealer.
Wonderful experience - Cabinetguy4you
We recently went to orangewood to purchase a new 5th wheel. We were greeted by Micheal in sales. A nice friendly, knowledgable, no pressure gentleman. We found what we were looking for, $10,000 cheaper then the other dealers in town. Everyone from sales to finance, to the final walk through were very helpful and friendly. All and all a wonder buying experience. ORANGEWOOD RV, a class act
Great purchasing experience ! - Edward1952
From the time we met our salesman Ron to when we picked up our new Mobile Suites 5th wheel , the treatment and service was awesome!! Everything was done in a timely manner , we would buy here again .
Excellent customer service - Pam1717
We arrived in Tucson with no intention of trading campers. We were ‘just looking’. We were assisted by Ron Coss. We have never experienced the level of customer service we received from Ron. We had some challenges but he made every step easy for us including getting our camper title from Nebraska to Arizona. Ron followed up on every detail always making sure we were satisfied. We wanted to change out the steps in the new camper. Tucson didn’t have them and we were going to Buckeye for the next part of our trip so Ron called ahead for us to start the process to get the steps ordered so we could have them installed in Avondale. He has called several times to follow up with us. He was a joy to work with. He always got answers to our questions.
Kirbie was also awesome. He is so friendly and seems to have his finger on everything going on.
I can’t think of a better place to do business. We will definitely make the trip to Tucson from Nebraska for our next RV purchase. Bob and Pam Cover
Issue Free Experience - David Othus
The normal issues that always come up with any large purchase just did not exist for us because of the leadership and team skills of our sales and service team.
We have to thank the General Manage for his ability to employ individuals that demonstrate everything that is excellent in our American workforce. This has been our best issue free buying experience!