40 Arizona Mazda Service Centers

This place is the best! - superconnie1

This place is the best! We won't trust any other dealership to service our Mazda. Jesus is an excellent service rep and always keeps us well-informed on what our car needs or doesn't need. Service is prompt, reliable and no surprises on the final bill. No wonder they are always busy. Lots of folks from Tucson drive up to have their vehicle serviced, just like we do.

Everything was super easy and sterling was super helpful - yeimy

Everything was super easy and sterling was super helpful I definitely recommend him he’s very dedicated

Excellent customer service and quality of work. - Tom

Excellent customer service and quality of work. They kept me informed regularly on the completion date and they made my vehicle look brand new again.

Everyone was great. - Francisriddle08

Everyone was great. We were kept in the loop with all the progress. Our experience was professional at all levels from intake to dismantling and putting the car back together and then painting.

Excellent, staff and customer service especially Valerie - itsstac

Excellent, staff and customer service especially Valerie were right on top every step of the way with the repair work.

Prior to my most recent service visit my rating would hav - edsoftinaz

Prior to my most recent service visit my rating would hav been a 5 star...but, this most recent 13,000 mile service (1.6 hrs) cost $192.00 labor charge. That seems an extraordinary rate in excesses of $100 an hour. I will not return for such labor charges. All other aspects of my service visit were their usual excellent attention, thanks much.

They know customer service - JDP

I can't say enough good things about this dealership. On my drive from Iowa to Scottsdale this year, I hit a "major" pothole on Hwy 54 in the Texas panhandle. It blew a hole in my right front tire, and put a big dent in the rim. I drove 200 miles to Albuquerque where I was able to replace the tire. They told me that I should replace the rim as soon as I could because they had difficulty getting it to hold a bead. When I got to Scottsdale, I checked Mazda dealerships in the area, and found that there are three. I went to the first one, which was only a mile from me. I waited for fifteen minutes at both the service and the parts counter, and nobody came to help. I went to the next one, which was closer to me than Berge. There the parts department told me that they couldn't get me a new rim until April 10th. Since I'm driving back home on March 23rd, that wouldn't work. I then went to Berge,the dealer farthest from me, hoping for the best. The parts manager, Ryan Ploof, checked and said it would take until April 10th to get the rim, but then asked me if he could look at alternatives for me. Of course I said yes! He came back 15 minutes later, and said he could get the correct rim (just a different color) by the next day. I said, please go ahead and order. I then went to the service department and talked with Paul Rupp. I explained the situation to him, and he scheduled me to get the new rim installed in two days. At the same time, he said they would handle the recall that was out on my 2019 Mazda 3. Took the car in today. The new rim was installed, and the recall service was completed. I can't say enough good things about Ryan, Paul and the team at Berge. Thank you!!

I purchased my dodge avenger at mazda. The purchase and... - ARivera0207

I purchased my dodge avenger at mazda. The purchase and sales experience was excellent. Kudos to the sales department. My issue was every experience I had with the service department was ridiculous and a drawn out process. Ranging from 2 hour waits for a simple oil change to waiting 2 weeks for repairs to be accomplished and being threatened to have my rental taken away because it was not going to be covered even though it was the dealerships fault my car messed up. I will not recommend this dealership to anyone even though the sales staff is amazing and friendly, the service staff is crap.

I've been coming here since 2018 for service and each... - marquise

I've been coming here since 2018 for service and each time I've come here, the service is always great. Very friendly and helpful. However this time, in particular, was so great, it really blew me away at how amazing this place is. Robert worked with me; I needed an alignment, all new tires, coolant, and brake flush so it was going to be a pricey service, or so I thought. Robert went above and beyond my expectations, got me a great deal on my tires saving me literally a few hundred dollars and when I picked up the car, he had it detailed for me - not just the standard car wash. He followed up when he said he would and was kind with each interaction. Can't say enough good things about this place. Also, thank you to Asia - She's amazing and kind and made sure to follow up with me to make sure I was happy. Thank you all.

Bruce Farr (Service Advisor) at Chapman Mazda is amazing! - JAMIE

Bruce Farr (Service Advisor) at Chapman Mazda is amazing!! He is friendly, funny, knowledgeable, quick to answer the phone, communicate and respond. He was A HUGE help and patient in getting my car repaired with new parts and dealing with the back and forth with my terrible car insurance company. He definitely rolled out the red carpet treatment for mebas a customer. Part of me wishes he was also a salesman so I could buy my next new car from him directly when I am ready. Thank You!

watch out - kim2016

So the good news is this dealership is closed. My last service visit for an oil change resulted in the service advisor coming out to the customer lounge to tell me the car needed a number of service items. When I pointed out three of those recommended service were completed at my prior visit with them, the service advisor excused himself. Fifteen minutes later he tells me the mechanic failed to check their computer records. What a load of “bull”.

Prompt, professional and thoughtful from Troy, the - jcrawf7225

Prompt, professional and thoughtful from Troy, the service rep; also windshield glass rep Mhkenna was very helpful and service was convenient;

Took car in for a flat repair. - nicenwise1

Took car in for a flat repair. Was told that a new tire was needed. Paid for tire and charged more than quoted. Next day tire flat again! When taken some place else, a leaky valve was found. New tire was not needed. Isn't that just SWELL? ZOOM ZOOM is DOOM DOOM!