Juan Reyes
Juan Reyes at Mark Mazda
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Juan Reyes

Service advisor

Mark Mazda

6910 E McDowell Rd
Scottsdale, AZ 85257

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4.1
19 Reviews

Dealership Experience

4 yrs, 3 mos

Specialties & Trainings

certified Mazda technician

4.1

19 Reviews

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19 Reviews of Juan Reyes

November 06, 2024

Dealership Rating
Employee Rating

Everyone was professional, personable, and knowledgeable in service call today. I would highly recommend this dealership! More

by Dawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 07, 2024

Mark Mazda responded

Dawn, thank you for recommending Mark Mazda Scottsdale! We're delighted to hear that our team provided a professional and personable experience during your visit. We appreciate your support!

October 25, 2024

Dealership Rating
Employee Rating

I have not had service where they send u a video of the potential needs and issues with the vehicle. It’s actually quite nice and haven’t heard other car makers doing this but I’m for it. You can then ac More

by Zeta09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Lopez-Torrero

Oct 28, 2024

Mark Mazda responded

We're glad to hear you appreciated the video service feature at Mark Mazda Scottsdale! It's great that this approach helped make your experience more convenient. Thank you for sharing your thoughts, and we hope to assist with any future needs!

October 01, 2024

Dealership Rating
Employee Rating

Jorge has been my service representative for four years now. He’s professional excellent, very personable and always makes sure I have a loaner or Lyft to get back home. He goes over and beyond to make sur More

by Norma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Lopez-Torrero

Oct 02, 2024

Mark Mazda responded

Norma, we're delighted to hear that Jorge has consistently provided you with excellent service over the years at Mark Mazda Scottsdale. Your recommendation means a lot to us! Thanks for sharing your positive experience!

September 25, 2024

Dealership Rating
Employee Rating

I have 2 cars from Mark Mazda. I find the service department is quite good. I always have both cars serviced by them. Never thought about going anywhere else! More

by wpr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bryce Young, Dylan Mougel, Sterling Stucky, Jorge Lopez-Torrero, Erich Bloodworth , Michael Ramos service dept. Excellent!

Sep 25, 2024

Mark Mazda responded

Thank you for your loyalty and trust in our Mark Mazda Scottsdale service team! We're delighted to hear that you've had consistently positive experiences and look forward to continuing to take care of your vehicles in the future!

September 21, 2024

Dealership Rating
Employee Rating

Tacked on $15 shipping when picking up $60 retail priced parts. Watch out for service and sales undisclosed add-on fees! More

by David K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jorge Lopez-Torrero

July 16, 2024

Dealership Rating
Employee Rating

I have bought 3 cars from Mark Mazda over the past 3 years. They are an excellent dealer for sales. I have found their service department also very good, There have been few service needs beyond the gen More

by wpr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 16, 2024

Mark Mazda responded

Thank you for your continued support and recommendation! We're delighted to hear that both our sales and service departments at Mark Mazda Scottsdale have consistently met your expectations. We look forward to serving you again in the future!

July 09, 2024

Dealership Rating
Employee Rating

Everyone at this dealership is so knowledgeable and friendly. They work hard at getting my car serviced fast and I love the Lyft ride home while I wait. More

by Sara Jocelyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Lopez-Torrero

Jul 10, 2024

Mark Mazda responded

Sara, we're delighted to hear that you had a great experience with our team at Mark Mazda Scottsdale! Thanks for sharing your positive feedback.

June 28, 2024

Dealership Rating
Employee Rating

Service on my cx5 was quick and easy. Great experience. Juan was great and the service video was an unexpected plus. More

by ldobson61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2024

Mark Mazda responded

Thank you so very much. We appreciate the review.

March 06, 2023

Dealership Rating
Employee Rating

Deceptive practices is all I can say about them. Not a good experience at all More

by bigpupmomx5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Sterling Stucky, Kyle Stark , Austin Molesky

Mar 06, 2023

Mark Mazda responded

Good afternoon. We truly are saddened by your experience and would love to rectify. When would be a good time to discuss?

March 17, 2022

Dealership Rating
Employee Rating

Great and friendly they helped me get the vehicle I wanted at the price I wanted have to thank Alan Lopez for making it possible and all of the sales guys that made it happen. More

by Jerry
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dylan Mougel, Adam Struse, Sterling Stucky, Erich Bloodworth , Alan Lopez, Blake Mahaffey

Mar 17, 2022

Mark Mazda responded

We appreciate your business and the glowing review. Thank you.

Mar 18, 2022

Mark Mazda responded

Thank you very much. Congratulations.

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