no problems - explorer
performed all I needed checked and changed all fluids, rotated and pressured tires checked brakes lights and belts battery, wipers ,and did overall inspection and test drove car
Very good salesman - Cody8543
Bobby takes care of his customers he makes deals happen doesn't try to sell you something you dont want or cant afford 2nd truck I have bought from him very nice guy listens to your wants an needs an gets it done in a very timely manner
Service - Ford11
The advisors were very professional and nice. They put me in a loaner car because my truck is having issues, the girl that sits in service Shea or Shelby I’m sorry I don’t remember her name but she was the one that put me in the truck I’m in she was very nice about it and did it in a timely matter. I recommend Cavenaugh Ford Lincoln for your service needs
The service writers must be on commission-They over book - 40yearASEMECH
The service writers are on commission- book an appointment even if it can't get in the shop the day of your appointment. Not one ASE Master Tech listed-bunch of recent students that will work by the hour cheap-A seasoned mechanic works flat rate and gets the job done ASAP-The kids back in the shop will learn as they go-Pay off Snap-On or Matco whatever and write your own ticket- Get out of the dealership and find a decent independent shop!!
Deceptive Business Practices - Ryan Newton
I wanted to like this place, but the sales manger Rob made sure I didn’t. I only gave 3 stars because we liked working with Brendan and Jessica. On Tuesday February 27th I spoke with Brendan Lee regarding a truck they had listed and let him know that we’d be up to look at it on Saturday, March 3rd. Brendan was very easy to work with and confirmed they still had the truck, confirmed the price listed on cars.com, and scheduled us to come in on Saturday since we live 3 hours from this dealership. When we arrived at the dealership we test drove the truck and everything looked good so we started to discuss purchasing the vehicle. This is when we were informed that they raised the price by $1000 from the price listed on Tuesday when I originally inquired about it. Rob gave us some shady salesman story about the prices changing due to it being a new month. He also said we should have gotten the original price in writing aw that was the only way they’d honor the price they posted on cars.com and confirmed over the phone. Despite Rob being a dishonest shyster, we were finally able to agree on a price that we were comfortable with ONLY because we have been looking for this exact truck for many months. If it was an easy truck to find we would have walked out the door as soon as we started working with Rob. We ended up making a deal at the max price we had determined we would be willing to pay for this particular truck so we were going to buy the truck regardless. Had they been hones and Rob not been involved we would have had a positive experience and would be able to recommend this dealership, but alas that is not the case. Needless to say, we’ll never buy from them again and give this warning for anyone who may do business with them: If you want to do business with these guys, work with Brendan or Jessica and avoid Rob like an STD. Also, get them to commit to a sales price in writing, because Rob will increase prices as soon as he knows someone is interested in a vehicle.
De queen ford also sells new dodges. I bought my car in... - shelb75
De queen ford also sells new dodges. I bought my car in march from a different dealership and have had nothing but problems out of it. I live closer to de queen than the dealership I purchased it from so when it began having more steering problems I took it to them to work on it. They said there was nothing wrong w it. A week later my traction control went out and i couldn't control thr car at all and it would barely move. My breaks also went out. Roadside assistance came and got the car and took it back to them and it has sat on their lot for over a week now and they haven't even looked at it. They have yet to get us a rental and we spent 2 hours on the phone today trying to arrange a pick up for one. The owner was very rude and the service manager who has been there less than a week has no clue what he is doing. Then they informed us and I quote "we take care of our own here and we would appreciate it if you had the dealership you purchased the car from come pick it up off our lot" basically saying they would not service my car and they wanted nothing to do with it. They treated my mother and me like we were inferior and we didn't know what we were talking about. We informed them that this isn't the first time the car has been in the shop for serious issues and it wasn't our first rodeo. We know our warranty rights and they will never get our business again. Baboons could do their job better.