We purchased a vehicle ONE month ago from Riverton... - archfam
We purchased a vehicle ONE month ago from Riverton Chevrolet in Sandy, Utah and drove it to California. The car broke down the day we got there. I took it to Coachella Valley GMC in Indio California and was told it needed $3000 in repairs. I contacted Riverton Chevrolet in Utah because I felt they were an honest company that would sell me a reliable car that would last far more than a month and would back up their sale. I spoke with 2 different people in Utah- Logan Page and Steve Carter. Both of them told me there was nothing they were willing to do to help with the cost. When we asked for the corporate number to discuss the matter we were told they don't have a number for that! The dealership in California- Coachella Valley GMC was the complete opposite. There, I spoke with Raymond Gamboa- service advisor. He went above and beyond to help us out. He contacted the GM corporation and was able to lower the price of service (and gave us the number if we needed to contact them in the future), he found other repairs that the Utah dealer should have caught before selling us the car. He simply showed that he was sorry for the situation we were in and made us feel like he truly cared about us. We also met Ed Chavez- owner of Coachella Valley GMC. We had paid for the repairs and were headed back to Utah and he still wanted Raymond to look further into our car to see if anything more could be done to help with our cost. Our next car- I would drive the 800 miles from Utah to buy from this great dealer.
I used to work at this dealership in the service... - jvu
I used to work at this dealership in the service department, and it is simply horrible! Regarding the courtesy car wash, your car will only be rinsed with water, no soap or anything at all. Porters/lot attendants are the ones that wash cars, drive them up, and park them, etc. Beware, I have witnessed them stealing change from countless cars since people normally place all their change in the smoking cup, or the slot near the cigarette outlet. They will also burn out in your cars, SUVs, and trucks! The service writers will try their best to rip you off, even to the extent of lying that there are problems with your car when there isn't to earn their monthly bonuses. I once saw one of the mechanics fighting with the service manager, Bon Gotuaco, who is a huge ass by the way, that he refused to fix a car because there were no problems with it, but Bon insisted that the car be "fixed" so that the service department could get money from the customer. The mechanic was suspended for not fixing the car, even though there were no problems with it. This place is horrible, steer clear! The employees here are very shady!
I had to have the wheel speed sensor replaced as well as... - digerati
I had to have the wheel speed sensor replaced as well as a few preventative maintenance services done at a total cost of almost $1000 with some discounts. However, I was high pressured in having the brakes replaced. I took my vehicle for a second opinion and I still have brake life left. The minimum thickness for the brake rotor was 1.230 for this vehicle, especially when cutting the metal to resurface the brakes. However, the actual thickness was 1.255. So, I still drive safely until anything changes in braking.
On the paperwork, the technician noted that I needed to have the air filter changed soon. However, I just replaced it a day before and I don't understand why I need replace it that soon.
Because of the high labor costs along with the high-pressure selling of the brakes as well as the air filter incorrect condition, I have doubts about the shop.
Although the service advisor seemed like a nice person, however that was my first visit to that shop and it could be my last with the troubles I had experienced.
Dishonest charging for service repairs - bkcorfman
Always took our vehicle to Desert Auto for regular service that we purchased new at Desert Auto. First Problems with AC coil leaking in dashboard. Desert Auto could not find the leak and just recharged the AC system under the 36,000 mile warranty. Then after the 36,000 mile warranty returned vehicle with same problem, Desert Auto found the leak no longer covered under the 36,000 mile warranty. Thankfully the extended warranty covered the repair with no deductible. At approx. 50,000 miles the check engine light came on. Took vehicle to Desert Auto who ran tests showing engine misfired, and determined that coolant was in the engine oil and quickly gave us a loaner vehicle thinking we would be without a vehicle for a while. Couple days later Desert Auto called to say it was condensation in the engine oil, not coolant and the problem was carbon build up in the engine that caused the misfire “check engine light”.
They went on to say that the intake manifold was removed and the total repair cost would be over $500 to clean the carbon build up and work.
I argued with the Service manager that they had misdiagnosed the problem from the beginning, the intake manifold should never had been removed if the problem was condensation and carbon build up. Long story short the Service Manager agreed to charge only $250 and no car rental fee. My wife and I reluctantly paid the charge.
Our last issue was the blower motor for the AC worked intermittently, Desert Auto could not diagnose this without it happening when we took the vehicle in. So we had to return the vehicle when the problem occured again. Desert Auto completed the repair quickly the same day and told us they would forgive the $300 charge since we were unhappy the last time we had our vehicle repaired, since our extended warranty had expired. I had to take our paperwork to their office to correct the problem with the expiration date that was 7 months later than what Desert Auto told us.
I went in with the hopes of buying a used car. I walked... - samanchez
I went in with the hopes of buying a used car. I walked away in tears, due to the pricing. I was offered less than fair value for my trade in, which was a total slap in my face. My current vehicle has a few minor blemishes, but nothing worth 2/3 of fair value trade in. Then, when it came time do dicuss the price of the 'new' vehicle, they weren't willing to budge, although it was priced almost a grand over Blue Book. The salesman was a bit condecending in the sense that he assumed I wanted retail for my trade in and wholesale for the 'new' vehicle. On the contrary, I wanted reasonable numbers. You can't offer me next to nothing for my trade in and then charge me $1000 over Blue Book's excellent condition pricing. They continued to contact me after we left the dealership saying the loan payment was beyond our personal budget, wanting to know if they could still send our loan out to get approved by a bank. Um, no. We already made it clear we could not afford the numbers we were quoted. The second sales manager that we dealt with was completely unreasonable and not-so-friendly. I would not attempt to purchase a vehicle from this dealership in the future.
Freddy was extremely rude and unreliable. I requested... - alcrooner
Freddy was extremely rude and unreliable. I requested forms for DMV green decal and submitted to him exactly what the DMV requested. He lost the form and my phone number and proceeded to have attitude behind it.