35 California Genesis Dealers

Francisco Hernandez and the Ontario Genesis team went - Juan Frias Jr

Francisco Hernandez and the Ontario Genesis team went beyond my expectations to get me approved.

I've been a loyal customer of Genesis of Corona for over - Jay

I've been a loyal customer of Genesis of Corona for over 3 years, but my recent experience with their service department has left me extremely frustrated and disappointed. I brought in my GV80 for what should have been a warranty replacement after the plastic lining of the wheel well fell on its own, got caught in the disc brake, and nearly caused an accident. Despite this being a clear case of part failure (something that happened two years ago and was replaced without issue), they refused to submit the claim, instead suggesting the damage was caused by something else. Oscar, the service advisor, kept changing his story and was inconsistent about whether or not this issue would be covered under warranty. The service manager, Mayra, was unhelpful and dismissive—she simply told me to call the corporate office and then hung up. No alternatives, no solutions. The customer service at this dealership has significantly deteriorated since I purchased my vehicle here, and this incident has cemented my decision to take my business elsewhere. I will not be returning to Genesis of Corona and will be going to a different dealership moving forward. I highly advise others to reconsider before doing business here, especially if you value honesty, accountability, and proper customer service.

The service writers are courteous and accommodating. - akahn0

The service writers are courteous and accommodating. There are no complaints with the service. I have used two other dealers and this one is best.

Mike Nam was helpful throughout the purchase process. - Elizabeth1084

Mike Nam was helpful throughout the purchase process. He effortlessly helped us get through all the paperwork and explained exactly what we were getting. I would definitely reach out to Mike when I’m ready for another Hyundai/Genesis.

I had the pleasure of working with Shawn Holmes at - Mahijahandideh

I had the pleasure of working with Shawn Holmes at Genesis Irvine , and I can confidently say he went above and beyond to help me. He truly poured his heart into everything he did, showing not just exceptional professionalism but also genuine care and dedication. It’s rare to find someone who combines skill and kindness so effortlessly. I’m incredibly grateful for his support

I had an absolutely fantastic experience working with - Melissa C

I had an absolutely fantastic experience working with Victor. He was incredibly knowledgeable about the vehicles, patient with my questions, and made the entire buying process smooth and stress free. He didn't push anything on me, and I felt like Victor genuinely cared about finding the right car for me. Highly recommend!

Absolutely terrible service - kept my GV70 for 1 month - Shailendra Tripathi

Absolutely terrible service - kept my GV70 for 1 month and returned claiming fixed. It wasn’t. Called for a week no response from service manager Elizabeth. I walked over there to drop. After 1 week some part ordered. 1 week planned delay and 1 week tech schedule later Lawrence Lu says that wrong part was ordered- in 2 months in service - completely dishonest about the status, highly unresponsive. Finally, I have given hope and am going through repurchase. It may not be vehicle rather careless and incompetent service guys ruining it.

Unprofessional and Disappointing Service: My recent - e36m3gt

Unprofessional and Disappointing Service: My recent visit to Glendale Genesis for a service appointment was extremely disappointing. It took over a month to schedule, and when I arrived, there was no dedicated parking for service vehicles. Customers had to wait on a non-parking side street with no signs for the service entrance. The waiting area was small, with outdated and dirty chairs. Service technicians were unresponsive and unprofessional. Despite scheduling in advance, I waited two hours without any update on my car, which remained untouched for most of the day. The customer service representative was indifferent and uninformed about my car’s status. After picking up my car, I found several scratches on the bumper. Despite reporting this immediately and following up three times in a week, I received no response. Their customer service is a joke. Listening to their recorded message about outstanding service, especially under new management, was frustrating. This experience was a stark contrast to those claims. I am extremely dissatisfied with the service at Glendale Genesis. If Genesis wants to be seen as a premier brand, they must address these serious issues.

I bought my car through an auto service so don't have - coolv316

I bought my car through an auto service so don't have direct knowledge of sales dept. However the service dept is excellent. I always get great service. I have nothing to complain about. Very happy with my Genesis.

Purchased a 2022 Genesis GV80 from this dealership... - xtrmdad

Purchased a 2022 Genesis GV80 from this dealership yesterday. I have to admit that the experience started off a little rough but they turned it around. They made me the deal I asked for and got me on the road quick. I want to thank all the staff and corporate for all the assistance. I really appreciate all your patience and determination to get the deal done. Thanks again for everything.

Came to Tuttle-Click Genesis to look at the GV70 as I'm... - MaMoUs

Came to Tuttle-Click Genesis to look at the GV70 as I'm in the market for a new car (by the end of the week) sales person didn't want to sell me or anything he just said "u can't test drive it as you need to do a credit check and our customers dont test drive they just know what they want". Really ? I was a serious buyer and explained it to the sales person but apparently he judges by his own cafeterias of who is going to buy something or not

Subject: Disappointing Lease Experience at La Quinta - TIM

Subject: Disappointing Lease Experience at La Quinta Genesis/Hyundai I am writing to share my extremely negative experience with La Quinta Genesis/Hyundai. I was in the market for a Genesis GV70, drawn in by the national lease advertisement of $599/month for the preferred larger engine and 10K annual mileage. After test driving the vehicle elsewhere, I located four identical models with similar options and MSRP at various dealerships, all quoting lease prices around $620-$630/month with some added features. La Quinta Genesis/Hyundai had the exact same vehicle in my preferred white exterior. I visited on Saturday and spoke with Abel in Sales, leaving my contact information for a lease quote. When I didn't receive a call, I followed up on Sunday and spoke with Jesus, who promised a quote after speaking with his manager. Later that day, Jesus texted me an exorbitant quote of $892/month. When I called to explain the significantly lower quotes I had received from other dealerships for the same vehicle and offered to sign immediately if they matched, Jesus rudely dismissed me, stating, "sounds like you got a great deal, goodbye," and hung up. I was shocked by the salesperson's rudeness and the dealership's unwillingness to even discuss, especially given their dramatically higher price compared to other dealers. Consequently, I purchased my GV70 from another dealership later the same day and have shared my negative experience with La Quinta Genesis/Hyundai with everyone that I know.

Never knew who DGDG was. - deltabravo

Never knew who DGDG was. We were looking for a G70. Stevens Creek had one of each color/pkg combo that we wanted. The dealership is 43 miles away from us. Reached out to them, spoke with Bobby(nice guy), while making arrangements to come, Bobby had an emergency and Ashley reached out to us to let us know that she would be happy to help us. The fact that Bobby had taken the time to pass along my info despite his emergency, that was cool that they would go to that level of commitment and follow-up. We traveled to the dealership on Saturday. Ashley was very nice, not pushy, kind of like a concierge instead of a salesperson, waiting to provide to us whatever we asked for and nothing we didn’t which was refreshing. The dealership was busy. After meeting Ashely, providing our info, we were off to test-drive. After the test-drive, we started talking pricing. Without asking, they already started below MSRP. They explained every detail. I even received a $400 new grad credit (pending proof). We came completely unprepared to purchase as we were not expecting the positive vibes. We said we would return the following day to buy the car if they would hold the deal. The sales manager, Mike, offered to hold the deal/car. I offered a deposit, but he just gestured politely and said it wasn’t necessary. Ashley was offering to come in at 9am to meet with us (the dealership doesn’t open until 10am) even though her shift wasn’t until 11:30am. So she’d work extra hours just to be there for us. That’s customer service right there and she doesn’t even work on commission(found that out later). We arrived Sunday and Ashley was there and ready. The deal was still valid. The car was there, saved. We moved forward with the process. Next, we were with Mark from finance. Completely patient with us. We had some requests on pricing for protection related items (warranty/maintenance) which were met. We also bought the Genesis GPP warranty/maintenance. My wife and son went to look over the vehicle, found marks. Mike/Ashley were out there, Mark escorted me out to the detailing bay to join my family and the detail crew to investigate. After going out, turned out the marks were not scratches. It was glue residue from the new car protective wrap. The lines were so fine, looked like scratches. We over-reacted and panicked. The gentlemen in the detail bay went to work. In the end, one small chip on the plastic skirt and one other issue. The dealership asked us, how can they make it right. My son, his car, said he would appreciate the body shop option. Without hesitation, they agreed, said they would setup the arrangements and provide a loaner vehicle. When the car detailing was complete, my wife and son both went out and were AMAZED by the detail job the crew did. It was phenomenal. We didn’t feel like we were sold something less than acceptable. Even Mark told us, if you see anything tomorrow, let us know and we’ll take care of it. The dealership tends to get warm inside, so dress in layers for comfort. It’s clean, well lit. Nice people who bendover backwards for you to earn your business(without commission), good prices/good deals. Bottom line. My son had a big ol’ grin on his face, loves the car. The family loves his choice. All around, a good experience we were pleasantly surprised to find. I say surprised because we had no experience with DGDG. Our experience with a local Genesis dealership wasn’t great. Bobby, Ashley, Mike, Mark, and the awesome gentlemen in detail – thank you for a great weekend, great car, great experience and thank you for your patience with us. Final note. Our time on Sunday to buy the car, took just over 5 hours, so allow yourself time in case they are busy, but you won’t be disappointed with the amount of time when you drive off with a good deal. Thank you DGDG.