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Liana went out of her way to make sure we got the car... - Dayoon
Liana went out of her way to make sure we got the car back within a tight schedule. She even came and picked up the car herself when the valet couldn't make it on the original date. Always prompt to respond and very great with updates. Couldn't ask for more!
Top Reviewed Service Specialists At This Dealership
After Sales Director
Fernando Chavez did a great Job taking care of us. He... - Lupegomez25
Fernando Chavez did a great Job taking care of us. He greet us and then had us sign the papers. We got our car back sooner then promised.
Always a pleasure at this location! From the moment you... - Anajanette
Always a pleasure at this location! From the moment you arrive to the moment you pick up. Travis initially helped me get all setup and even made great suggestions on what he feels would be best for my service. Adam called me sooner than expected to let me know my vehicle was ready, very sweet attention. Kenia received me with a very warm welcome and made great conversation! She was very kind and polite. Her attention and attitude went above and beyond.
Amazing service at Ferrari Newport Beach - Shahin
I recently has my car serviced at Ferrari Newport Beach; I had a great experience working with Sebastian Vollaerts. He worked very hard to arrange a visit around my work schedule. He was very professional and a pleasure to work with. I'll be going back for all my services for years to come.
Tustin Ranch Estates
Thank you Mark for beating the cost of the competition.... - skylinks
Thank you Mark for beating the cost of the competition. Thank you technicians for matching the paint. Thank you management for treating me like a VIP.
The #1 INDEPENDENT BMW SHOP PERIOD! - Carguy1
This is THE place you want to take your bmw (or Mercedes) if you live in SD and are either out of warranty or doing aftermarket modifications.
I’ve come here about fifteen times in the past 7 years for multiple cars and they are simple the best in SD. I’ve tried all the shops, and none can compare.
Shane is an honest guy he runs this place with integrity and he can diagnose things in minutes that takes others hours or even days!
Definitely where you want to take your car.
Take more time to clean the car! - HT
Did not have a good experience. Went here to get my first service done, and by the end of it, the inside of the car was still pretty dirty. I showed it to one of the Lexus guys standing outside and he brought a cloth and some soap and cleaned the door panels from inside. Then after I left, I noticed that they did not even open the small compartment behind the gear as it was still dirty. The little area at the side of the seats was also dirty. Looks like somebody just vacuumed the car for less than 2 minutes and was done with it. Pretty annoyed, actually surprised and absolutely not expected from a Lexus dealership!
Outrageous Service Fees - Sbest
This review is for the service department:
On 10/5 i towed my car to the service department and made a claim to my insurance to assess damages to
So far so good.
After 10 days estimates came back and I chose to fix the car at another place then they showed their true colors.
First I was charged a diagnostic fee of 2950 (10hours) on the car. Seriously doubt they did 10 hours of inspection but okay I had agreed to this.
Then they charged me 11days of storage at 3250 usd... and and admin fee of 1805...total 8010... At no point those were disclosed to me.
When I towed the car and received they had treated like a vulgar Kia: it was outside the all time, dirty like crazy, no mats were used inside and they put parts in the trunk not caring to damage the leather. Utterly disgusting
Bad service - Mannyxx
I came today to get an oil change 02/02/2019 I’ve been coming g here for years. Since I bought my hummer here. They had the best customer service but today my husband forgot his oil change coupon And the wife could not find a current one to send to me. They did not honor the one I had. And not only that the service man Felipe cornejo 8345 was the rudest nastiest person ever Thinking in not coming for anymore service here
Amatuers. - MiniRequim
New car. Made by BMW. Thought the dealership was the correct place to go...I was wrong. Repairs were incorrect and incomplete. Absolutely zero attention to detail as I still have damage. Careless with my car and it received dings and damage WHILE IT WAS THERE. Given back to me filthy..probably so I would not notice AND missing my spare tire which recently came to my attention and I was stranded on a dark road for hours. Poor communication during the process and when I picked it up. Learn from my mistake. Don't believe the 5 star hype.
I went in for an oil change service with an appointment... - Chris O
I went in for an oil change service with an appointment and was told it would take an hour and a half with a car wash. I was okay with waiting but it wasn't done until three hours later. There was no communication except for me asking the cashier if my truck was ready. I was finally informed by the service guy it was ready. I paid and I gave my ticket to the porter to bring my truck around it took another twenty plus minutes and was not washed. I called and complained to the service manager about my experience and all that was offered was for me to bring my truck down to get washed. I guess if you pay extra for a service contract they don't care because they already have your money.
I bought a 2006 Pontiac Solstice at this dealership. I... - qdbtsjmmp
I bought a 2006 Pontiac Solstice at this dealership. I have had problems with the car with noise in the wheels, the cd player stopped working, the cup holder broke, the top was defective. I took the car in for the noise in the wheels three times and I actually got in an accident and GM has decided it was not their fault. I did not hit anything my car just lost control. I took in the car for the top like 3 times also. First they added a pad then they replaced the whole top then the hinges were malfunctioning. Today 2 years after my car 5 months after the accident the top is still leaking when it rains. The pinion is leaking also. I'm like I want a new car! I bought this car here at this dealer! They said we can give you GM's 800 number. I took it to GM. I tried to get a lawyer to fight this for me but since I have to bodily injury they don't see it worth their time. I'm left with GM the dealer and my insurance. I hope people learn from this. DONT BUY GM(AMERICAN) BUY FOREIGN!!!!