308 California Hyundai Service Centers

Toyota Carlsbad Collision Center went above and beyond - thatonewhitecamry

Toyota Carlsbad Collision Center went above and beyond for my repairs and repaint. Their staff were always courteous, excellent at managing expectations, and most importantly to me: transparent. Robert talked me through all of my available options for my car's paint issues, and was upfront about which options might be best for me--even if that best option financially might be to not get some services done. This earned my trust with him and the collision center, and was why I chose them for my repairs in the end. Repairs happened quickly, and I was always informed along the way. My car came back newer looking than when I first bought it used, and I was surprised to find they'd cleaned my interior too. I'll definitely work with them again if my Toyota needs more services!

I’ve gone back and forth about leaving a review for this - MikeJ

I’ve gone back and forth about leaving a review for this dealership. There have been a few employees there that unfortunately are no longer there that were quite helpful. However, the amount of times I’ve had to take my vehicle into the dealership has been unacceptable and issues that have been “fixed” multiple times, Still have yet to be properly fixed. I’ve had motor issues, cosmetic problems- all to which have not been fully covered nor resolved. One of the employees, Mike- was quite rude when checking out the paperwork with my vehicle. Rodrigo has been pretty helpful. Specific employees have dropped the ball in submitting claims in time and now I have to deal with the cost of fixing them myself. I would not recommend purchasing from this dealership in the future.

I purchased my current Hyundai because of my experience - paulreuter

I purchased my current Hyundai because of my experience with the Ontario Hyundai service department. They are outstanding!

I hit the jackpot when i brought my Tacoma here: they are - Tacota

I hit the jackpot when i brought my Tacoma here: they are the most helpful, courteous, patient, honest and knowledgeable people you can find. Aloha, my advisor, went out of her way explaining and helping me find the best solution to repair my truck damage. You may not be in the best mood when your car is severely damaged and you face a huge bill to fix it. But Aloha, and the rest of team as well, were so helpful and patient that they made the whole process less taunting and scary, and put up with my million questions, even the dumbest ones, with patience and a smile. Thank you !!!

Candice is the best face to see when you enter a service - Karen

Candice is the best face to see when you enter a service department,very helpful. Always get the best service from norm reeves

Great service & the person who checked me in was amazing - Chriscluff

Great service & the person who checked me in was amazing at keeping me informed & getting me on my way in a timely manner!

Impeccable service as usual! - Divawiez

Impeccable service as usual! Thank you to the wonderful team at Kearny Mesa Hyundai for their continued professionalism, availability and fast service. This is why I am on my 3rd Hyndai Sonata!!!

I bought a new 2024 Hyundai Tucson Hybrid from this - David

I bought a new 2024 Hyundai Tucson Hybrid from this dealership in November for my wife. She absolutely loves the car. Its been a great car for us overall. The dealership (more specifically the service center) has not been great, at all. The big issue is something that happened today. The car has about 6500 miles on it now. We were getting the car washed about a week ago and the detail crew pointed out that there was some issues with the paint. I noticed a small flap on the hood look like it was pealing from the edge. I went home, called Hyundai Corporate and asked them what I can do about it. They asked for all my info, like vin and so on, and upon giving them the info they informed me that my vehicle had a 3 year, 36000 mile paint warranty and they would cover the repairs. Fantastic! I submitted some pictures they asked for, worked out the details, and they approved the repair. They set an appointment up for me at this dealership to have the repairs completed. Mind you this was about a week long process of going through their corporate channels to get the manufacture itself to approve things. They gave me a reference number and email confirmation to show to the dealership once we arrive for our appointment so they could start the repairs. The dealership declined to do the repairs. When I arrived at the dealership, I spoke with one of the service advisors. I told him we had an appointment set up through Hyundai. He was able to find the appointment after a few minuets of searching and asked why I brought the car in. I told him the situation, explained how the paint was pealing at the edge of the hood and told him I had spoke with Hyundai corp. about the issue, that they had approved the repairs and gave me a reference number to give him. He said the reference number was not important, stating that they would do their own checks and submit their own pictures and such. He explained it would take a few weeks for this process. I explained I had already did that, because I understood it would take time for this process, that was why I had already contacted the manufacture, to find out if it was covered and speed up the process a bit. He then seemed to brush off my statement, saying that he still had to do it this way, and that it my previous approval was irrelevant. I was a bit upset with this, but held my tongue. Maybe they just needed to get a different kind of approval? At this point, the service advisor started to complain that they didn't do paint repairs and that they would have to find an approved body shop, and negotiate things, then send the car to that body shop. He said it would take a few days or maybe even a week for this process when my wife asked for a general idea of what we would be looking at. I said that was fine, I understood paint takes time. He seemed like he was disappointed that we didn't just leave at that point. He kept saying things like "if you want, you guys can come back at another time after I find out what Hyundai wants to do." At this point I said we already did that and Hyundai ALREADY APPROVED it. I had the reference number in my hand. He never asked for or let me give him that number. Every time I tried, he would cut me off or not respond. He then said he needed to take his own pictures. So we followed him out to the car, in which he took a picture of the hood from a distance and walked back inside. He didn't get any vehicle information that is usually required for warranty work, like vin, miles or anything else. I asked him if he needed the info, knowing that he does from my own experience working at dealerships in the same position, and he said he didn't need it for this. We went back in and he asked me if we wanted to leave, again, and I said we could hang out for a bit and see if Hyundai will get back to him, considering they had already approved the work. An hour goes by and he said they hadn't responded yet, but I was out of time as my wife needed to go to work. I told him we would have t

I’ve been taking my Santa Fe to this dealership since I - Ernizfriend

I’ve been taking my Santa Fe to this dealership since I got it in 2018. Michael V is my normal service rider and he does not upsell which I appreciate and we have a level of trust. My maintenance has always been performed with care.

Process for drop off is very slow. - tk

Process for drop off is very slow. You make an appointment weeks in advance. They remind you of your appointment many times. And when you arrive on time, you wait in your car for 15 minutes. Carlos finally saved me after I asked many times where my service manager was. Prices are very high for standard services. Many seem unnecessary.

Friendly kind customer service listens to the problem in - Omari35

Friendly kind customer service listens to the problem in order for it to get resolved!

I worked with Chris on this little project and he was - cbc57

I worked with Chris on this little project and he was patient, pleasant, has a great sense of humor and did a great job of helping me navigate the process.

I received excellent customer service at hilltop hyundai. - Nellwyn

I received excellent customer service at hilltop hyundai. The staff was very welcoming and sufficient .

If I could give them zero stars, I would. - hoggwldreptile

If I could give them zero stars, I would. We leased an Ioniq 6 for my wife, and overall, it is been a great car. It is our first lease, so we do not know all the ins and outs of leasing, but we needed new tires, and read that the tires have to be approved by Hyundai. So, against my better judgement, my wife decided to get tires at Hyundai of Temecula, so Hyundai could not say anything about the tires we bought. It was a nightmare. She was overcharged for the tires. They admitted they overcharged her, and refunded the money to my wife. Of course, the refund did not go thru due to some fault on their end, so we ended up getting a roughly $300 check a week later. The tires were put on, and my wife picked up the car. She complained as we were leaving the house that the tires were messed up. I got out and looked, all four tires had grease/soap/tire lube smeared all over them. We have the SE tires, so it was a bad look. She got what looked like at least one used tire. It was not just dusty from sitting around, it was a dirty, used looking tire. To make matters worse, two of the SE wheel/rims had deep gouges in them! So we got used tire(s), greasy wheels, damaged wheels......they agreed to order us new tires, and repair the wheels. They said we could get the car back in two days......two weeks later, my wife is called to come pick up her car. I talked on the phone an hour prior, to Hyundai, and they said they fixed the wheel. The Wheel, I said it was two that were damaged, they said they fixed the wheels. My wife got down to pick the car up, and of course they only fixed one wheel. We got the car back a few days later but it was about two weeks due to their negligence. They lost our business for service and when we get our next car. The managers were worthless! and did not return calls when they said they would.........they should be embarrassed......

Fast and easy service request. - rayo.recaderos.7y

Fast and easy service request. Lease process was also very efficient with no gotchas. No complaints

Getting an appointment was really easy and their service - Laumaldon

Getting an appointment was really easy and their service advisor who helped me, John Kim was really kind offered me a better deal to include some add-ons for just a few more dollars than what I came in for which was just an oil change. He told me what my car needed, but was not pushy and they got my car done super fast. I would definitely recommend this place.

Horrible. - hygring

Horrible. The entire experience always. I bought direct there and have NEVER had a OK experience. Employees in service seem disconnected and not happy. I was there yesterday for 5.5 hours for an oil change and to get a FOB/key set up. I drive 30 miles each time to get there. Set up the appt WAY before I got there. I was offered a LYFT to go shop while I wait. I was never contacted and had to call them to see what is going on. Was told. We cannot program the FOB - after 4.5 hours. I asked for a Lyft back and never got a call or a text. Walked atleast a mile to get back to the dealership. Arturo was my service guy and he was AWFUL. Never checked his texts and I never got a call back EVER the whole time even thought I rec'd the initial "I will text you or you can call this number". Just absolutely insane. Plus many, many recalls. Cannot wait to sell the car and get out of Hyundai of Oxnard. Don't buy from there ever!