Bait and switch to hide high prices for repairs: Unpleasant - Kenney
I'm a bit bummed out about how the process went.
I think they bait and switch prices and use the same kinds of techniques sales people use to bamboozle me into feeling okay about paying too much for repairs.
Dropped off the car with an initial estimate of around $4K. Service people were communicative but after three days of back and forth to get a firm estimate they came back with a quote of $4,500 to replace a clutch and flywheel in a 2006 mini and another $4,000 to replace a strut and CV joint.
I looked online and found other stations with better reviews quoting half that.
Getting the quote was a bit unpleasant because it took 4 days of phoning back and forth with the service guy, although polite, telling me he would have to go back to his manager to get permission. It kind of felt like the run around one gets when buying a car. The same kind of psychological hazing where they tell you a higher price and then come back to you with a slightly lower one and expect you to be happy. However, the final quote was still thousands more than other repair places quoted so I took my car back.
When paying the fees for the small amount of work they did, the cashier sounded polite, said the right things, but tone and body language were angry and negative.
I noticed that on some reviews on other platforms have follow up comments from the dealerships management, but what they do is offer to speak with you on the phone but they don't address poor behavior or complaints directly in the on-line forum. It's a marketing technique that makes it seem like they care but I suspect they don't.
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