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I worked with Francis Dejesus and he was excellent as far... - chariano0000
I worked with Francis Dejesus and he was excellent as far as customer service. He kept in regular communication, kept the costs down and provided quality service.
Top Reviewed Service Specialists At This Dealership
Fernando Chavez did a great Job taking care of us. He... - Lupegomez25
Fernando Chavez did a great Job taking care of us. He greet us and then had us sign the papers. We got our car back sooner then promised.
Always a pleasure at this location! From the moment you... - Anajanette
Always a pleasure at this location! From the moment you arrive to the moment you pick up. Travis initially helped me get all setup and even made great suggestions on what he feels would be best for my service. Adam called me sooner than expected to let me know my vehicle was ready, very sweet attention. Kenia received me with a very warm welcome and made great conversation! She was very kind and polite. Her attention and attitude went above and beyond.
Outstanding service, we visited this dealer a few times... - Mike
Outstanding service, we visited this dealer a few times for both normal servicing as well as a few issues, each time we received outstanding service
I wish I could give zero stars to this car dealership. I... - Ssaraj
I wish I could give zero stars to this car dealership. I bought my 2016 mini clubman a few months ago at 22K miles. I was assured by the sales rep, Harlen, that the car was fully inspected and had undergone the strictest of inspection to be deemed " certified preowned w warranty" along with a check list stating everything including brakes were in good condition, within 3 months at 27K the car made horrible sounds and it was discovered that the brake pads needed to be changed and the timing belt had a leak! I emailed Harlen to inquire and receive at least a refund for the work needed; but absolutely no reply. What's worse within another 1.5month at 28K the car made another horrible noise and had to REMOVE AND REPLACE LOWER CONTROL ARMS ALONG WITH NEW BUSHINGS. I emailed Harlen again, and this time a Mohammed Ali called and left a cryptic message, I called back but no one answered, left a message and yet no call back or email reply. Besides horrible customer service this place sells lemons so be warned before you go; be sure to have your own mechanic check the car before purchasing a any car here!
Always great service! Dealership is always super clean.... - Trish
Always great service! Dealership is always super clean. All the staff are friendly and helpful. I prefer going to the dealership over any other mechanic!
Having problem with my battery but still need to go back... - Kimbababy
Having problem with my battery but still need to go back few times after battery change ( guess they were double check it my car is ready to pick up or not..) and there always have new problem to fix ( ask for more money..) totally not recommended go back to this location if you have better choice
Love the Pleasanton Mini service and the people who work... - LynnM
Love the Pleasanton Mini service and the people who work there, especially Jeff Killoran! They always do a great job and are extremely professional! Thx
Service experience at Escondido Mini was a very... - ESANCHEZ
Service experience at Escondido Mini was a very satisfying experience. Brandon’s communication of what to expect & delivery of results of periodic survey of my 2015 convertible MiniS is much appreciated.
Thank you Mark for beating the cost of the competition.... - skylinks
Thank you Mark for beating the cost of the competition. Thank you technicians for matching the paint. Thank you management for treating me like a VIP.
They take car of me every time I come in to change my... - mrbaseball2407
They take car of me every time I come in to change my oil! This time the really took care of me. Quoted me and saved me money I added more ! Win win!
The #1 INDEPENDENT BMW SHOP PERIOD! - Carguy1
This is THE place you want to take your bmw (or Mercedes) if you live in SD and are either out of warranty or doing aftermarket modifications.
I’ve come here about fifteen times in the past 7 years for multiple cars and they are simple the best in SD. I’ve tried all the shops, and none can compare.
Shane is an honest guy he runs this place with integrity and he can diagnose things in minutes that takes others hours or even days!
Definitely where you want to take your car.
Take more time to clean the car! - HT
Did not have a good experience. Went here to get my first service done, and by the end of it, the inside of the car was still pretty dirty. I showed it to one of the Lexus guys standing outside and he brought a cloth and some soap and cleaned the door panels from inside. Then after I left, I noticed that they did not even open the small compartment behind the gear as it was still dirty. The little area at the side of the seats was also dirty. Looks like somebody just vacuumed the car for less than 2 minutes and was done with it. Pretty annoyed, actually surprised and absolutely not expected from a Lexus dealership!
Bad service - Mannyxx
I came today to get an oil change 02/02/2019 I’ve been coming g here for years. Since I bought my hummer here. They had the best customer service but today my husband forgot his oil change coupon And the wife could not find a current one to send to me. They did not honor the one I had. And not only that the service man Felipe cornejo 8345 was the rudest nastiest person ever Thinking in not coming for anymore service here
Amatuers. - MiniRequim
New car. Made by BMW. Thought the dealership was the correct place to go...I was wrong. Repairs were incorrect and incomplete. Absolutely zero attention to detail as I still have damage. Careless with my car and it received dings and damage WHILE IT WAS THERE. Given back to me filthy..probably so I would not notice AND missing my spare tire which recently came to my attention and I was stranded on a dark road for hours. Poor communication during the process and when I picked it up. Learn from my mistake. Don't believe the 5 star hype.
After bringing my Mini Cooper to this shop, they... - Soraya
After bringing my Mini Cooper to this shop, they recommended a new valve cover gasket, after suggesting that oil plugs needed changing..... we agreed. While working on that, they called, informing us that the valve cover itself was cracked and needed replacing... after all that work, now it leaks and burns a lot of oil... Niello mini offered to check it for more money :(
Polite speedy and cleaned my car - Jan Costello
Good service and diagnosed the problem and
Resolved quickly and I used a loan which was a good substitute for the short time my car was with the dealer
Timely and professional service, great with communication... - Bo
Timely and professional service, great with communication and keeping me informed of my vehicle status. Marcos was my representative, very responsive and customer-oriented. great experience !
Bait and switch to hide high prices for repairs: Unpleasant - Kenney
I'm a bit bummed out about how the process went.
I think they bait and switch prices and use the same kinds of techniques sales people use to bamboozle me into feeling okay about paying too much for repairs.
Dropped off the car with an initial estimate of around $4K. Service people were communicative but after three days of back and forth to get a firm estimate they came back with a quote of $4,500 to replace a clutch and flywheel in a 2006 mini and another $4,000 to replace a strut and CV joint.
I looked online and found other stations with better reviews quoting half that.
Getting the quote was a bit unpleasant because it took 4 days of phoning back and forth with the service guy, although polite, telling me he would have to go back to his manager to get permission. It kind of felt like the run around one gets when buying a car. The same kind of psychological hazing where they tell you a higher price and then come back to you with a slightly lower one and expect you to be happy. However, the final quote was still thousands more than other repair places quoted so I took my car back.
When paying the fees for the small amount of work they did, the cashier sounded polite, said the right things, but tone and body language were angry and negative.
I noticed that on some reviews on other platforms have follow up comments from the dealerships management, but what they do is offer to speak with you on the phone but they don't address poor behavior or complaints directly in the on-line forum. It's a marketing technique that makes it seem like they care but I suspect they don't.
I went in for an oil change service with an appointment... - Chris O
I went in for an oil change service with an appointment and was told it would take an hour and a half with a car wash. I was okay with waiting but it wasn't done until three hours later. There was no communication except for me asking the cashier if my truck was ready. I was finally informed by the service guy it was ready. I paid and I gave my ticket to the porter to bring my truck around it took another twenty plus minutes and was not washed. I called and complained to the service manager about my experience and all that was offered was for me to bring my truck down to get washed. I guess if you pay extra for a service contract they don't care because they already have your money.
Great service! They were very cordial, gave me a loaner,... - Chris
Great service! They were very cordial, gave me a loaner, got my car ready the same day and gave it back to me washed at no charge!! Not every dealer does this! Will definitely go back.