My recent experience purchasing a 2025 Honda Civic Hybrid - Mr. July
My recent experience purchasing a 2025 Honda Civic Hybrid Hatchback from Chula Vista Honda on May 11-12, 2025 was an incredibly frustrating and disappointing experience. I am writing this to warn potential buyers about the serious issues we encountered, which demonstrated a concerning level of negligence and lack of professionalism.
While our salesperson, Andres, was not overtly rude, he displayed a significant lack of fundamental sales skills and attentiveness. This contributed to a sales process that felt disorganized and ultimately neglectful. Rather than feeling pressured, we experienced a downplaying of serious issues, particularly concerning the vehicle's condition.
The most alarming issue was Chula Vista Honda's attempt to sell us a brand new 2025 vehicle with an active check engine light illuminated. Instead of addressing this critical fault proactively and with transparency, the severity of a check engine light on a new car was notably downplayed by our salesperson. This is a serious lapse in quality control and customer care, raising significant concerns about their business practices. For a dealership to even consider letting a new car leave the lot with such an issue, let alone minimize its importance, is unacceptable.
Despite these significant red flags, we unfortunately proceeded with the purchase of the Civic Hybrid. The finance manager found out about the active check engine light and suggested we not take delivery of this vehicle and wait until the next day for service to look at the Civic to make sure the car was safe to drive. This turned out to be yet another mistake. We came back the next day after service cleared the vehicle as safe.
Adding to the already poor experience, while attempting to affix the temporary license plates, our salesperson, Andres, damaged our brand new car. This act of carelessness was deeply frustrating and further highlighted a lack of professionalism and respect for a customer's significant purchase.
Finally, after enduring a terrible sales process, neglecting to buy a car with a check engine light, and having our new car damaged by their staff, Chula Vista Honda didn't even bother with a proper delivery. Once the paperwork was signed, we were essentially just sent on our way with a damaged, problematic vehicle. There was no walkthrough of the car's features, no congratulations, just a clear desire to get us off the lot. I'm not even going to to in detail on how much time we spent on this car buying process. But it took about 8 hours in total, for both days!
My experience with Chula Vista Honda, and specifically with the salesman Andres, was appalling. The dealership demonstrated a clear lack of respect for its customers, a willingness to sell faulty vehicles, and an unacceptable level of carelessness resulting in damage to a brand new car. I would strongly advise anyone considering purchasing a vehicle to steer clear of Chula Vista Honda. This dealership has proven they cannot be trusted to provide a fair, honest, or competent car buying experience. We are beyond disappointed and feel completely taken advantage of.
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