833 Colorado Genesis/1000 Service Centers

Rob W. - ggrauber

Rob W. was extremely helpful and thorough during my service appointment. He researched my vehicle and my situation, then communicated with me so there were no surprises - the most important thing for any service appointment!

Great Customer Service - Jennifer Severance

The Service crew took the car in the early morning, got me to work only a bit late and had the car ready when I needed it again in the afternoon. Thanks guys!

I dealt with Yonas the salesman and Charlie the finance - richardaford

I dealt with Yonas the salesman and Charlie the finance person and they both did a fantastic job. They took the time to answer my questions and were both very helpful.

Had our car serviced here and it was left over night! - dalebatalha

Had our car serviced here and it was left over night! There was a hail storm and our car was damaged, dents on the hood roof etc and a cracked windshield. After speaking with Manager Edward Freehart, he helped guide us to getting the correct repairs started/completed! I was amazed at his customer service it was second to none. After the stress of having our expensive BMW damaged by the storm he has put my mind at ease and gone above and beyond to get our vehicle back to looking tip top! Couldn’t be happier and applause to BMW Denver and the team.

Excellent service I was sure I wouldn’t have my car the - mcdonald26

Excellent service I was sure I wouldn’t have my car the same day Great mechanics!

**UPDATED 2/16/23- Jason from the service department - nickullery

**UPDATED 2/16/23- Jason from the service department called me just as promised. We discussed the ride height issue and he took the time to research while we were on the phone. Jason was able to get my truck in 2 days later and have the problem solved within an hour. To Darrin, Jason and Wes (who I believe was the technician who worked on my truck) I just wanted to say thank you for helping turn what was initially a negative experience into a great experience! **UPDATED 2/14/23- I spoke with Darrin and he is having another service department employee contact me today. I believe his response likely had me confused with someone else. I most certainly have not been contacted directly by a single person from their dealership let alone their service department. I have not been offered to bring it in to have the sensor calibration done simply because I have not been able to schedule it since my calls hadn’t been returned. So at that point nothing had been offered to me, again because lack of communication was the problem here. Lastly, the assertation that my selling dealership could not get me in for months and that’s why a contacted Christopher Dodge Ram is also incorrect because I bought the truck in Virginia and it wouldn’t make sense for me to service my truck there for obvious reasons. Anyway, Darrin and I agreed to wipe the slate clean with a fresh start. I’m updating from 1 to 3 stars and will update again after. As a side note, I have heard good things about their service department from fellow TRX owners, specifically because one of their technicians owns a TRX and is familiar with some of the special components that this platform has. I did try to have the ride height sensor calibration done at a local dealership, yet still having the same error message and this is why I’m adamant about getting it to a reputable service department which is Christopher Dodge Ram. **ORIGINAL- This place is pretty awful with communication. You have to call to schedule appointments and can’t do it online. I called Service department and spoke with Rick Lujan to get my Ram TRX in. He said he would call me later in the evening to schedule and if not then the very next day first thing in the morning. This was end of December. Never heard from him so I called 2-3x per week for the next month and left a voicemail every time and never received a call back just to schedule an appointment. Great service department and way to treat a customer with a $100k truck.

After buying a new Equinox EV, I had no internet - Chevy fan

After buying a new Equinox EV, I had no internet connection, and dealing over the phone with Onstar was very frustrating. At Davison-Gephardt, Josh Smith, the service manager, took an immediate interest in my problem and found the solution. I'm very grateful for the attention he gave me, he made my day.