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I usually do not trust service departments 100%. I do... - FIELD907
I usually do not trust service departments 100%. I do with this one . I did not believe that a cabin filer was needed at 19,000 miles.Matt showed me mine. It was real bad. att was as good as I could expect from a service advisor.As a former teacher, I gave him an A.
Top Reviewed Service Specialists At This Dealership
Amazing Service Department - patmodica
David Paraday has proven to me that he cares about his customers, giving his all 150%.
Although, my vehicle had some issues David has always worked on my behalf. David is truly an asset to Mazda!! He is professional, knowledgeable, calm and explains everything in terms that I can understand. David runs a great department with excellent staff.
Wholesale Parts Advisor
Lead Wholesale Parts Advisor
They helped me in a pinch! - WCBurns
A few days ago I pulled into the dealership with a VERY flat tire. I don't own a Hyundai, but Madisyn came right out and welcomed me and said they would help. She grabbed Tyler from the service department and they changed my tire to my spare and got me and ,my son on our way.
Their kindness and willingness to help was so refreshing. It was a fantastic lesson for my son to see our community step up to help each other.
Thank You Madisyn and Tyler - you made a difference!
Perfect repair. Leah kept in touch and left messages.... - no thank you
Perfect repair. Leah kept in touch and left messages. Exceptional. Nothing but the highest compliments. The estimate was taken care of by USAA. It was easy to make an appointment for the estimate. The date to get the repair made was timely.
All went well. .
Russ was very nice and helped me understand everything... - Cameron
Russ was very nice and helped me understand everything and the costs extremely well. I am looking forward to coming back again for my next appointment.
When we first go to the dealership Nadine met us first.... - Juliedaniel84
When we first go to the dealership Nadine met us first. She found the Truck we saw online and had it brought to us. She was amazing and so welcoming and sweet. The salesman was with another customer so she got us started and on our test drive. When we got back she introduced us to Bobby. Bobby is from Romania, him and my husband bonded over international travel and he was so freaking nice!!! We talked about my cars trade in value and Bobby brought Scott over who was equally as awesome as Bobby and Nadine. We were three for three on awesome sales people who were genuine and fun, and pleasant people. I’ve dealt with many dealerships, usually xxxxxxx, not here. This was the best car buying experience I have ever encountered in my life. We drove 70 miles from north east Denver to Colorado Springs to see a specific truck, and we were met with people I wanted to go out for a drink with after. If you are looking for. New or used vehicle, ask for the three musketeers, Nadine, Bobby and Scott. I’m not even lying, best service I’ve ever had looking and buying a vehicle.
I have been using the dealer maintenance shop since... - Craig Steven
I have been using the dealer maintenance shop since purchasing my 2016 Santa Fe. I have been satisfied with their service, professional, timely, etc. offer free shuttle service which is very convenient.
Installation of new radio and touch up paint scrapes. - Jan
We received a wonderful response to our radio issues. Excellent and timely service on our Pacifica.
Also had touch up on parking lot scrapes which are now impossible to detect.
All service and office workers were very cordial. Felt right at home!!!
The worst dealership i bought a 2017 Tuscan drove just... - silly
The worst dealership i bought a 2017 Tuscan drove just over 2 years dec 23 of 2019 engine went they had the vehicle for 11 months. Now it leeks antifreeze. Di not buy from them
Almost every time we have brought our car to Boulder... - neveragain
Almost every time we have brought our car to Boulder Hyundai for service, they have been rude and not able to fix the problem. During our most recent attempt, they told us many different things and eventually told us they would never be able to service our car nor would they help us find a dealership that could. Even though the repair may be under warranty, they will not help us in ANY way. I will NEVER use Boulder Hyundai again and am very unlikely to purchase a Hyundai from anywhere again. We have had almost continual issues with the locking mechanisms, A/C leaks, and now oil issues. DO NOT come to Boulder Hyundai for service!!
I wanted to reach out and share my experience with... - HSHDriver
I wanted to reach out and share my experience with Stevinson Hyundai of Longmont. I recently had a major warranty repair issue with my vehicle that took the engineers from Hyundai Corporate (Hyundai Motors America) over 9 months to fix. I want to make it clear that as soon as Hyundai Motors America engineers approved something to be fixed it was handled immediately by the Stevinson team. The shop technician Seth I believe did the majority of the work on my vehicle and he was tenacious about finding the problem and getting fixed, I received none of the normal dealer “runaround” about not being able to figure things out. He dug in and HANDLED things. Normally, one would think this would be a nightmare situation, but from the moment Steve Lines the Service Manager took charge of the repair, things worked flawlessly. Scott DeSimone the General Manager was incredible to work with and took time to make sure I had a loaner car or rental car throughout the process. Constant updates, excellent communication, made what could have been a terrible situation, seamless! All in all, they got my car finished and it works flawlessly now, they even went ahead and handled a few warranty items that I didn’t even realize it needed. If you have a Hyundai and you need service of any kind done, go to Stevinson you won’t regret it. Their level of service and commitment to doing the right thing is unparalleled. Steve and Scott are incredibly great to deal with, and make even the toughest of situations easy!
Horrible Service! - Anonymous
The service dept including Collin will tell you one thing and will do another or not follow through with what they promise by making up some story or conversation that never took place! This whole company has incompetent workers on all aspects! i will never buy a car from here again and will be a horrible word of mouth customer!! Dont do business here!
The work that was done to my car was amazing and the... - iskatelichay
The work that was done to my car was amazing and the customer service was even better. Now that I’ve found you guys I wouldn’t dream of going anywhere else for my auto repair needs. I will refer definitely everyone I know for the best all around service. You guys are the best at what you do thanks again!!!
Got oil change, ended up with oil spots - Filament
I took my 2017 Elantra in for its maintenance. The service department gnarled up the oil plug gasket. On top of it they informed me that they were no longer honoring our paid for service agreement and will give me 2 complimentary services. I have since contacted the loan agency and they have said it’s not going to change how much I pay just how long I pay but I must jump through a bunch of hoops to do anything. I’ve kept to my end of the deal by paying the loan even when I’m unemployed they need to keep to their end of the deal. This is completely unacceptable as I bought the car with this confidence that my car would remain maintained even in tough time and right when times get tough the dealership spits in my face adding stress to my already stressful situation.
Two Years of service here and today was last straw - Blake
Wish I could give negative stars. I have dealt with 5 different dealerships in my years here in Colorado Springs and this place is by far the worst. Waiting two hours for an oil change!!! Techs saying that they did something even though they don't. Left the plastic guard under the car and in wheel well loose so that it rubbed on new tires that they just put on. Came back and they acted like it was my fault. Most recent visit yesterday pulled in to service bay and no one came out to greet me. Went in and guy said he was busy but yet no one was there (Tuesday morning no one in waiting room and no one in service center customer wise) and then I catch him outside anyways with the car. Asks me if I'm due for any major services. Last I checked you should tell me if there is anything due. This is a new hydundi so not like a used car from somewhere else. Say they top off fuilds during there multi point inspection that's a lie. I went in for oil change and let them know that brake fuild was low and maybe they could just take a look. At end they said they didn't find any leaks but left fuild low. Luckily I check it all myself after I go there just to make sure one that the oil even gets changed. Another example is buying tires, asked for a quote on four tires came back at 1000 dollars. I was like hold on took out my phone and priced out some decent tires for under half that. Service manager then goes well the ones we priced were run flats. Didn't ask for run flats nor does this car have run flats it's a hydundi haha. If my wife was there she doesn't know what tires costs and probably would have just paid it. It's sad how this place tries to take advantage of customers. There are truly too many instances to list unless you have two hours to listen but hey get a car here and you will have plenty of wasted time. I'm a pretty upbeat and friendly person that likes to joke but this place is miserable. Approach every time I went there with a positive attitude but no one there has one that's for sure. In the two years coming in for services have seen many come and go and things only get worse. Funny thing we are searching for a new car looked around showroom for those two hours and all these sales people walking around. No one said a single word not even giving a greeting its just pathetic. As the owner I would be very concerned. As a customer they may seem awesome sales wise once someone talks to you but the service is horrible and you have to deal with that after buy. Once you buy they could care less if they take care of you. WORST DEALERSHIP EVER!! STAY AWAY PLEASE TRUST ME.
Service & Parts Director