Great service! - rfhealy
The service center had the oil changed and the recall work done and back to me in less than an hour after I arrived. Very courteous and responsive!
Top Reviewed Service Specialists At This Dealership
Service & Parts Director
Parts Counter Sales
Service Department - Cindy
Your service department needs to learn to deal with customers with respect. They don't like to fix the cars you sell do they? I sure hope they start treating customers better or this customers will be moving down the road. Not at all impressed with them.
So yes, I would recommend the dealership but only if the service department steps up their game.
Amazing service! - Mrio19
I always have a great experience here. I bought my car here and bring it back for all the maintenance. I have gone to other Hyundai dealerships closer to me, and they just don't compare. Always worth the drive! They always go above and beyond!
Great Service - TLouise
I had great service and and was in and out for my oil change in less than an hour. The price is a little much!
Great service - Linda
Alex seems very conscientous. Doesn't seem to waste time. Friendly.I've listened to him with other customers. Seems to want to fix problems.
Jay knows what he's doing! Amazing service - RehemaM
Took my car in for service. There was a mix up on my appointment but he got my car in for service.He showed me how to check my tires to see if I needed to change them or not. That was a cool experience,to learn something! Later when I was leaving the dealers, someone had washed my car because the exterior was dirty. I didn't ask for that but it was a fabulous surprise! thank you for the great work!
Horrible customer service - Hyundai ownet
Making the appointment was extremely difficult. I called, got a day and time, but the Csr could not answer any more questions, I. E. How long it would take, what all would be done, etc. She transferred me to a service advisor who did answer those questions. I asked him to confirm my appointment and he COULDN'T FIND IT! he gave me another one. Later that day, I got 3 emails confirming the dark, time. HOWEVER none of them matched what the service advisor told me. The first one matched the ORIGINAL Day, time, i was given by the first person, the next 2 were the same, but a week later and different time - THOSE DAY AND TIMES WERE NEVER MENTIONED TO ME OR BY ME! xxx! I ended up calling back, talking to the service Mgr to find out the correct day and time. She tried to explain the 'errors' with excuses from
1. The Csr is a 3rd party entity so they would not know answers to my questions
2. That 3rd party entity has had a large turnover so the Csr's are new, 2 weeks on the phones she mentioned, so they are still on training! Again xxx? Even if true, they still can't handle A BASICALLY simple call to make an appointment?
3. She then told me she would go upstairs and talk to the Mgr of that department about the issue. So, a 3rd party responsible for appointments is hosted on site?
This is NOT the first time that I have had issues with this dealership, service department. When I bought my car, I also bought a package of basic services, of which I have 2 left. So I am basically hamstrung into using them until they are gone or lose my money. There are services that would manage me to use a Hyundai service center, my car is a hybrid so it needs special training, but all else, I will take elsewhere!
To expound, other issues that I have had with them :
1. Their refusals to show me plays that they replaced when I specifically asked to see the old ones to verify the needed replacement.
2. When the car was new, if I had tire issues, I. E. Flat, they ALWAYS had to replace the tire die to damage. This happened at least 4 times to my memory. Interestingly, once I went to a 3rd party tire store and had the same issues, flat tires, they were ALWAYS able to repair the tire. To clarify, I drive my car for a living. When the tire pressure warning light goes off, I IMMEDIATELY stop and get towed to the shop. This car does not come with a spare tire, but a can of fix a flat and a air pump. Sad.
3. About 18 months ago, they told me I needed new brakes as the pads were worn out. I took the car to a brake shop and thru confirmed that I had used LESS THAN 1/4TH OF THE BRAKE PAD. Interestingly, this service appointment, they measured the brakes again, they do NOT do this each time, even to I was told that tire tread depth and brakes are a STANDARD inspection point done on ALL services in their shop. This time they found that! Brake pads have only gone down by 1/3 of the original thickness? I guess, according to their own findings, that since 18 months ago, my pads have magically grown in size. I must be doing something I thought was impossible. A miracle! If I continue driving like I have, I wonder, if by their measurements, I week have to replace my pads because they have grown to thick?
While I can't prove any wrong doing, their constant ineptitude Re the appointments, misleading information provided leads me to not trust this dealership, service department at all.
As the saying goes, caveat emptor. Buyer beware!
Got oil change, ended up with oil spots - Filament
I took my 2017 Elantra in for its maintenance. The service department gnarled up the oil plug gasket. On top of it they informed me that they were no longer honoring our paid for service agreement and will give me 2 complimentary services. I have since contacted the loan agency and they have said it’s not going to change how much I pay just how long I pay but I must jump through a bunch of hoops to do anything. I’ve kept to my end of the deal by paying the loan even when I’m unemployed they need to keep to their end of the deal. This is completely unacceptable as I bought the car with this confidence that my car would remain maintained even in tough time and right when times get tough the dealership spits in my face adding stress to my already stressful situation.
I was visiting family in the area when I experienced an... - Im4tractors
I was visiting family in the area when I experienced an unexplained discharge of the battery in my 2010 Elantra when it would sit for 4 or 5 days without being operated. (No obvious cause for this was apparent such as a light being left on etc.) The result was that the engine would not even turn over and the only recourse was a jump start. This was very disturbing since we faced a three day drive to return home. I called the service department at Flatirons Hyundai and explained my situation to the service manager, Bryant. He was very patient while listening to my description of the situation and was very sympathetic of my plight and most responsive in his advice and his suggestions on what course of action I could take. Upon his suggestion, I made an appointment to bring the car to their service department for a full check of the battery and the associated starting and charging system.
Upon my arrival at the Flatirons service department, I was met by Chad, who was most friendly and courteous as I described my problem. He went to considerable length to explain what tests they could do and what I could expect to find out. He also arranged for a full multiple-point inspection of the car to evaluate fluid levels and safety items (it was due for that) and arranged for a free courtesy car wash! The dealership's waiting area was comfortable with free coffee, cappachino, hot chocolate, etc. and all the staff members were very friendly.
Unfortunately, after performing the full series of tests on the battery, starter, charging system, and related components their technicians were unable to find any obvious cause for my problem. While the battery was the most suspect item, Chad explained that they could not replace it under warranty (it was under full replacement warranty) since all the tests indicated it was performing up to full specifications. (Any attempt to replace it under warranty under those conditions would result in a manufacturer's imposed penalty and no reimbursement for the service performed. As Chad explained, all the test results they performed would have to accompany the warranty claim and those results showed the battery met full specs.)
While it was disappointing that no obvious cause for my problem was found, I was satisfied that the dealership did everything they could do, under the prevailing conditions. I have no quarrel with their service. (A full resolution, which may take a week or more of elapsed time, will have to await my Hyundai dealer back home.)
Horrible Service! - Anonymous
The service dept including Collin will tell you one thing and will do another or not follow through with what they promise by making up some story or conversation that never took place! This whole company has incompetent workers on all aspects! i will never buy a car from here again and will be a horrible word of mouth customer!! Dont do business here!
The work that was done to my car was amazing and the... - iskatelichay
The work that was done to my car was amazing and the customer service was even better. Now that I’ve found you guys I wouldn’t dream of going anywhere else for my auto repair needs. I will refer definitely everyone I know for the best all around service. You guys are the best at what you do thanks again!!!
Two Years of service here and today was last straw - Blake
Wish I could give negative stars. I have dealt with 5 different dealerships in my years here in Colorado Springs and this place is by far the worst. Waiting two hours for an oil change!!! Techs saying that they did something even though they don't. Left the plastic guard under the car and in wheel well loose so that it rubbed on new tires that they just put on. Came back and they acted like it was my fault. Most recent visit yesterday pulled in to service bay and no one came out to greet me. Went in and guy said he was busy but yet no one was there (Tuesday morning no one in waiting room and no one in service center customer wise) and then I catch him outside anyways with the car. Asks me if I'm due for any major services. Last I checked you should tell me if there is anything due. This is a new hydundi so not like a used car from somewhere else. Say they top off fuilds during there multi point inspection that's a lie. I went in for oil change and let them know that brake fuild was low and maybe they could just take a look. At end they said they didn't find any leaks but left fuild low. Luckily I check it all myself after I go there just to make sure one that the oil even gets changed. Another example is buying tires, asked for a quote on four tires came back at 1000 dollars. I was like hold on took out my phone and priced out some decent tires for under half that. Service manager then goes well the ones we priced were run flats. Didn't ask for run flats nor does this car have run flats it's a hydundi haha. If my wife was there she doesn't know what tires costs and probably would have just paid it. It's sad how this place tries to take advantage of customers. There are truly too many instances to list unless you have two hours to listen but hey get a car here and you will have plenty of wasted time. I'm a pretty upbeat and friendly person that likes to joke but this place is miserable. Approach every time I went there with a positive attitude but no one there has one that's for sure. In the two years coming in for services have seen many come and go and things only get worse. Funny thing we are searching for a new car looked around showroom for those two hours and all these sales people walking around. No one said a single word not even giving a greeting its just pathetic. As the owner I would be very concerned. As a customer they may seem awesome sales wise once someone talks to you but the service is horrible and you have to deal with that after buy. Once you buy they could care less if they take care of you. WORST DEALERSHIP EVER!! STAY AWAY PLEASE TRUST ME.