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Took my Jeep to the Service Department due to problems... - Fernando M
Took my Jeep to the Service Department due to problems with electronics / ECU. Service was excellent and all the issues were resolved promptly at reasonable cost.
Top Reviewed Service Specialists At This Dealership
Great service, bad follow up - Zuri
They do great work but the service advisor was terrible about calling back. Usually had to call 2 or 3 times to finally find out what’s going on.
A very fast and efficient experience with Matt and Jason.... - SID ROBERTS
A very fast and efficient experience with Matt and Jason. Great people to work with. Best buying experience I have ever had at a car dealership.
The people were professional and courteous. They helped... - rjlongbeard
The people were professional and courteous. They helped me with my warranty’s and suggested only what I needed for my services. I felt like I left my truck in skilled and capable hands !! I am very pleased with all they did for me and my truck 😊
Robbie did a great job assisting me with a repair on my... - richarellano40
Robbie did a great job assisting me with a repair on my Jeep. He and the tech were quick to recognize a faulty windshield install that caused some water damage to electrical components in my vehicle. I definitely felt like he had my back when I tried getting them to take accountability (the faulty windshield company). The damages were paid for and my Jeep was repaired in a timely manner. Job well done!
Great service and prompt scheduling. All the staff is... - tklewis.1
Great service and prompt scheduling. All the staff is friendly and knowledgeable. All my options are given to me to make informed decisions. TransWest is my preferred service provider.
Brandon is as good as they come..What ever your paying... - Mountains
Brandon is as good as they come..What ever your paying him you should double it.. his customer service and knowledge are very good. Very helpful!!!
Jesse kept me informed and answered all my questions... - schapin7
Jesse kept me informed and answered all my questions promptly - I was very satisfied with the experience! My RAM 3500 had an oil leak and was being serviced under warranty.
Lydia took care of all the logistical items that were... - theairhockeyguy
Lydia took care of all the logistical items that were needed and made the process as smooth as possible. We were able to get all the necessary work done and in a timely manner.
Medved is the nicest and friendly people you could meet,... - djsalido
Medved is the nicest and friendly people you could meet, the best in the world thank you for all your help. There great and fantastic
Working with these guys is the best , fast service and... - Ryan
Working with these guys is the best , fast service and very nice to work with and the manager is a top notch ! I would recommend this dealership to anyone
Frankie is nice kind and generous and is willing to help... - Megan A
Frankie is nice kind and generous and is willing to help others out on getting good deals for customers and while doing his job he is willing to help out other employees with customers also.
Called to schedule my 2013 wrangler for an airbag recall.... - MOAB
Called to schedule my 2013 wrangler for an airbag recall. They got me in the day!
Everyone was super professional, Cory took real interest in my vehicle. My vehicle was ready when promised, and look as good as when I left it. Great work!
My wife wants to by her next vehicle there.
I brought in my new “used” Jeep I was having a minor... - Lori from Memphis
I brought in my new “used” Jeep I was having a minor issue with. The sales manager, Andre was extremely courteous and facilitated a repair. He made sure I was completely satisfied with my purchase.
Bought a Dodge Journey from Johnson last August. It has... - daren
Bought a Dodge Journey from Johnson last August. It has been towed to Johnson for service 3 times since we bought the car and now the engine light is on again. When I requested an appointment to take the car back yet again I was told it would be over a week and a half before they would even take a look at it. The last three service visits were almost a week and a half on average before we could pick up the car. If you buy a car from them you would think they would want to make you a priority because that would be excellent customer service. This is the fourth time my car has needed service since we bought it in August and this business does not give a crap. I have scheduled an appointment with Brighton Ford. Here's hoping they know how to take care of customers. I will never buy a car from Johnson again. This business doesn't even rate one star based on how they are treating me.
A Jeep Wrangler is an iconic vehicle. It offers options... - Disappointed
A Jeep Wrangler is an iconic vehicle. It offers options no other vehicle does. I would suggest, however, that before purchasing one, have a friend who is a skilled mechanic. I originally purchased mine with Medved in Castle Rock. To schedule either a repair or service there, you can only do so by leaving a voicemail and not one of the many I left was ever returned. After regretfully firing them, I moved to AutoNation. Service and repairs there were slow, but at first I was able to at least schedule them. Sadly, when an item under warranty failed, I was always forced to fight to get a loaner vehicle to use while the defective item was repaired. The last repair, a broken wire to the rear defroster coil, took five visits and nearly a year to repair. The dealership never initiated contact, I would wait for 1-5 months to hear a status update (my Jeep was driveable, so I was able to utilize it during this time, thankfully!), call, leave numerous voicemails which seemingly never reached anyone and finally get irritated enough to physically visit the dealership. In the end, I was told honestly, if somewhat condescendingly, that Jeep had had the issue of the wire breaking off on a great deal of Jeeps and was trying to find a cheaper solution than replacing the rear window (which was their diagnosis for mine) before repairing any more. Apparently, one of the highly paid engineers at Chrysler finally suggested simply gluing the wire back on and, after nearly a year, at the doorstep of winter, my insanely overpriced vehicle was "repaired" with a tube of superglue. Suffice it to say that I am currently searching for a Jeep dealership that achieves even a basic level of service and am hoping in the near future to switch to a vehicle that may not have a removable top but at least doesn't break down so much and when it does, can be repaired in a reasonable length of time by a team of professionals who answer their phones, return calls and treat a customer as if it is not their fault they spent fifty thousand dollars on a vehicle that breaks down.
Horrible. I spent 10,000 on a new engine for a 2001 jeep... - bradleynestel
Horrible. I spent 10,000 on a new engine for a 2001 jeep cherokee with no other issues. It has been back to their shop for maintenance SIX times, the check engine light has come on every time. It is now on for the SEVENTH time and I have been waiting almost THREE weeks for them to "find" a loaner car. I called, left messages, called again, no replies. It is dead in my driveway, I am out 10 grand. This place is horrible.
Terrible customer service they tried to buy are 2009... - Andrewmontoya499
Terrible customer service they tried to buy are 2009 jeep commander while being serviced it got so bad when we finally got are SUV my wife broke down with tears .my wife is a nurse she is loved by everyone in her Englewood community. Yeh someday she would love a new SUV she's a 4×4 woman. Anyway this is the third time the young service lady always to us bad all because my wife didn't want to sell her 2009 jeep commander 4×4 .So today we called to schedule an appointment to get some new shocks. She knew who we were, she said I'll connect you to someone else . I think that's her job is to make vehicle service appointment's .anyway it feels like systemic Racism. My wife puts her life everyday too save lives . She really deserves better. Then to be treated poorly. Please I'm trying to reach- out to the president are general manager maybe they don't know what's really happening at there Jeep Chrysler dealerships . Anyone else experiencing rudeness at this dealership? Were going to contact are lawyers to see wthat legal action we should take. The general manager needs to know, please help my wife she,deserves Better . If they only knew my wife is a first responder they,would-treat her differently. WE BEEN HERE SIX GENERATIONS IN BEAUTIFUL COLORADO going on Seven . I guess it's all in are lord and savior Jesus Christ hands ... when they go low us Coloradans Go High!Thank you. Please if the general manager ,happens too read this review , I think chenle 9 news can do an under - -cover reporting fact check . Are one of our other news stations , can shine some light " Facts" also. THANK YOU.
Took my Yukon in for service and was told I need a new... - Beware
Took my Yukon in for service and was told I need a new engine! When I asked what my options were I was told a new engine was $7000. + or they could dig in and see what was wrong and possibly fix it. A few days later I was told they were able to fix problems and bill was over $4,000! I drove it less then a day and same issues were happening. Took it back in and they said again that I needed a new engine!! I’m a single women and I think I am being taken advantage of!! Women beware!!!
Installation of new radio and touch up paint scrapes. - Jan
We received a wonderful response to our radio issues. Excellent and timely service on our Pacifica.
Also had touch up on parking lot scrapes which are now impossible to detect.
All service and office workers were very cordial. Felt right at home!!!
2014 jeep grand cherokee air compressor replacement - ken
Replaced air compressor on 2014 grand Cherokee Overland. charged $2000 for compressor. OEM replacements range in price $300-$1000. Did not give us the option to choose. Rip off crooks delux.
Oil change charge double that of other vendors.
Buyer be ware if you go here. Abusive pricing.