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Great experience - dr dave
We had a great experience at Greenwich Infiniti! We worked out a deal in advance, staff even picked us up from the airport and brought me back! Expect tremendous service that exceeds expectations
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Bought my new car - Sherane
Brian provided outstanding customer service. I bought my q50 from Brian and couldn’t be more pleased and happy. Very respectful, trustworthy and jovial. I recommend Brian if you are considering buying a new car. His years of experience shows in his work. Thanks Brian for making my experience a wonderful journey.
Service is not to be trusted - BOHICA
First off, I purchased/leased 8 Infinitis since 2003. I had all my overpriced maintenance done at Harte. With that premise in mind, they tried to overcharge me $750 in labor to R&R a REAR shock absorber. This is a one to two hour job. I protested to Dominique who told me the computer gives the flat rate. I asked to see the labor page to see that operation. Said computer was blah blah. I asked to speak to Mark Norko and was told he was in another store. I spent 35 years as an auto physical damage claims executive and knew they were trying to overcharge me. For the next 10 days I tried to get Norko to call me back. Never did. After much time with Infiniti Customer Relations, a manager from Harte called me and offered a substantial refund. STAY AWAY FROM THIS SERVICE DEPT UNLESS IT'S FOR WARRANTY.
BTW:this was the third time they tried to pull an scam on me. After this incident, I bought a new Lexus Fsport and will never return to Harte again.
Stay Away - StevenA
Was on INFINITI's certified preowned site and ran across a car that was what i wanted. I submitted a inquiry and one of the salesmen (Stephen) reached out to me. I met with him on a Tuesday. Test drove the car and the car was as described. I wanted to perform an underbody due to concerns of corrosion with it being in a state that has snow frequently. It was almost 8pm at this point and service area was closed. After going back and forth on my trade in, I decided to pay off the remainder of my trade in's loan and sell it on my own. They had some confusion of how taxes and registration would be for me being active duty military and registering in Virginia. We agreed to finish the final inspection and resolve the question about taxes/registration the next day. I signed buyers agreement with price pending final inspection and put a deposit on the car.
Wednesday i inspected the underbody and discussed the final cost with Stephen. I was upfront that was going with my own bank and already arranged. He said that because it cost them money to certify, that the recuperate the cost when people finance through INFINITI financial AND THAT IT IS ONLY CERTIFIED IF I WENT WITH THEIR FINANCING. I told him that it's on INFINITIs, Carfax, Cars.com, and their website as certified. I told him it was a deal breaker. Used car manager, Tony, came in talked with me for a bit about off topic things, and at the end asked if it was a deal breaker. I told him it was. He said were good at that price with warranty. Salesman (Stephen) came back in after asking about what Tony said as if he didnt already know. Stephen asked because it was already 8pm at this point, that we wait to finalize the paperwork to prevent the staff from staying late to process my paperwork. I still had to drive an hour back home and was already bought into another trip out there to pick up my existing car that i drove out there so i agreed. We decided to meet back up on Friday because Thursday was his day off and i had duty the next day.
When i messaged the salesman that i was heading that way, he said they sold the car on Thursday. I called to talk to the GM, Igor, but was told he was busy and would give me a call back... that never happened. So the next day i called and spoke with Tony (the used car manager that i met the first night). He said sorry and that he wanted to know what would fix it. I said find a comparable car that certified pre owned and same options. He said it would be a couple days to locate and he would get back to me. Never heard back from him. The dealer has many of the same car with the SAME options.
A week after they sold MY car, i have yet to receive my deposit back. The salesman said to text him my credit card info. I didnt feel comfortable doing that so it required another hour trip back to the dealer get a refund. When i arrived i asked for the GM, Igor. The receptionist said she will be right back with him. Another salesman greeted me and said that Igor just stepped out with the GSM Leland and that Tony was off (So NO managers were there). I gave them plenty of time to make things right but i guess my sale wasn't worth the effort.
I have purchased multiple Nissans and INFINITIs over the years including an Altima, 2 GT-Rs, G37 and Q60s and have NEVER had such a disdain from a dealership like this. STAY AWAY!
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