Straight forward dealership - ReviewInfinity1
Straight forward process with these guys. Dave was very upfront as the car was priced to sell with no wiggle room. We live outside of CT, they were extremely helpful in handling the whole process of buying in CT and transferring to a different state.
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Very Professional - q60
Excellent customer service, easy drop off, loaner always clean and ready to go. I have numerous experiences with many dealers, but I would rate Devan the best
Harte Service screws loyal customer - Bohica
Mr. Michael S of Suffield, CT was recently screwed by Harte Infiniti of Hartford, He was a Nissan/Infiniti fan for many years. He and his daughter have owned 14 of the brand’s products, Mr. and Mrs. S have driven eight Infinitis since 2003. The last five were leased or purchased from Harte.
In late August of 2018, Michael drove his 2014 Infiniti Q50 to Harte to have the serpentine belt replaced as preventative maintenance. He asked to have a noise emanating from the rear of the car checked out. It turns out that a right rear shock strut had failed and needed to be replaced. Of course, he gave the go ahead to perform the repair. Upon picking up the vehicle from Harte, he was flabbergasted that he was charged $750.00 in labor to change the part. The service tech, Dominique, informed Michael that the labor was generated by “the computer” and she could not change it. He asked to speak to someone who could change this and was told no one was there with that ability. He paid the bill under duress, For the following ten days, calls were made to speak to the Service Manager, Mark Norko and the General Manager. NONE were ever returned. Mr. S was forced to demand assistance from Infiniti Customer Relations. Several days later, he received a call from one of the dealer managers. He admitted they overcharged for the labor and grudgingly refunded $295.00. This was a blatant move by this greedy dealer to price- gouge a longtime and loyal customer
Mr. S was so outraged by the unethical business practices of Harte, that he relinquished his brand loyalty and purchased a beautiful 2019 Lexus ES350 Fsport.
This is what happens when a car dealer SCREWS a longtime, loyal customer. Mr S had two words about Harte, one was a verb and the other was a pronoun!
New purchase 2018 Q50 RedSport - email@example.com
Great experience at this location. From my sales rep James to management everyone was very helpful in getting me in my new ride. Thanks guys