"The Best" - salfaz65
Since 2014, the employees at the Service Department (Stamford Hyundai) has always taken extraordinary care of my vehicles. As always, I'm extremely satisfied with their Work & Professionalism
Top Reviewed Service Specialists At This Dealership
Director Parts & Service
Kathryn was excellent... - Brady Pete Cherry
My new Hyundai was going in the get heated seats installed. I showed up at 7:00 AM thinking that the service department was opened, but they really open at 8:00 AM. Kathryn was at work early and helped me secure a loaner car. She was patient and very professional and helpful. Thanks Kathryn. You made my day....
Service Office Administrator
Amazing service - alext921
I went into the dealership looking to repair my car, then Cristina came out without me asking and gave me very useful information and showed me great deals, and in the end i came out with a new car! She knew what she was talking about and had a very positive attitude. If it wasn't for her, i'd still be driving a beat up car from 1999! if you go to this Hyundai, you should definitely see if she's available because she will help you find the car that's just for you!
Above and beyond - mijabean
We had trouble with my son's car and had it dropped off on a Sunday evening. The service department (and especially Todd) were incredibly helpful and went above and beyond to get everything fixed and back in working order as soon as possible. I can't tell you how grateful we were. We'll definitely be back.
Always nice to see a familiar face - reviwer
I bought my car at this location and have had all my maintenance done here as well. It is always nice to go into a business and have a familiar face. Dustin has been the best advisor that anyone can get. He always makes me feel comfortable with any service that needs to happen and knows that surprises aren't fun. He builds relationships with his customers and shows he truly cares.
Always goes above and beyond to assist - Lori
Whether my request is large or small the employees at Danbury Hyundai go above and beyond to assist me. If I need service for my car at the last minute or a key fob battery I am treated with respect and professionalism.
Awesome ! - DarrylZ
We have just purchased a new Hyundai Santa Fe from Brian Langley at Quality Hyundai. The funny part is that we did not go there to purchase a new vehicle. My 2009 Santa Fe was in there for some service and while my wife and I were waiting for it to be ready we took a gander at the cars in the showroom. Brian was fantastic, he asked us if he could help us in any way and even though we weren't looking to buy I had some questions for him and he answered them all. One thing led to another and we ended up buying a 2017 Santa Fe because we were so impressed with it. Thank you Brian and by the way, we love the vehicle !
The service was more than Exceptional - MTB
Dear Mr. Weiss,
I want to thank you for your quick response and resolve for the miss communication between me and your Service Department. I was very please with the service that you provided for me.
You were on time and very respectful to my needs. The service was more than Exceptional.
I thank you very much, it made my time constraints more than manageable. Thank you and your service department for your great work. I would recommend your department to all.
Ernest & Mary
Service department - Cwill4368
The service department is great. The service staff is responsible, respectful and the wait time is manageable. They are great team of guys at the desk and also those working on the car. Once, the car was returned to me I immediately felt the difference in the drive. Thank you for a high quality of work.
Routine Service - Catlady
I brought my car in for routine service and was very pleased. Dane Morisette assisted me and he saved me another trip by knowing that a recall notice on my model had been issued a few days before my appointment. He was able to see that this recall was addressed at the same appointment for my oil change. He called me when my vehicle was ready which was done in half the time I had expected. In all, it was a very positive experience and I give all the credit to Dane.
Terrible Job / Excessively Long - Bad Choice
I was talked into going to this shop by my insurance company. That was a mistake. It took the shop 32 days to do a 9 day repair. They never called to update me on the progress, the only way to find out what was going on was to keep calling myself. That is a long time to be paying for a rental car. When I did finally get my car back the paint did not match, the body panels where misaligned, there was damage to the interior, a pile of screws was left in the cup holder from who knows where, the windows did not all work, the wheel was rubbing and they charged me $700 for a set of tires I did not want. This was such a terrible job I won’t even go back there to have them fix it. I do not want them anywhere near my car again. Surprising that this is shop can stay in business.
Quality not good - Ouch
Poor quality work combined with horrible customer service. When I went to show the body shop manager the defects he started to argue with me and deny my observation. He made me extremely dissapointed. Don't use these guys!
Highly recommend! - Justine
I always have an excellent experience when visiting Old Saybrook Hyundai. The staff are all very personable and professional. They're very clear and thorough with explaining details about my car when I bring it in for a service. I feel they always go above and beyond my expectations.
Fast service - Carlady
Techs had multiple jobs done on my car within one day. I sure appreciated getting my wheels back so fast! Thanks to Susan Roberts for her attention to my needs, and for her follow-up with me.
if you're under warranty and a women don't go here - Tanya
They are horrible, friendly but beware of smiling faces! Under warranty and have a problem they'll tell you nothing is wrong without checking car.
Overall disappointing and upsetting. - DSmith
Here I am...stuck in the side of the road in the middle of nowhere for the second time because because Meriden Hyundai can’t seem to diagnose what is wrong with the car the came from their dealership. Whats more upsetting and disappointing is that the FIRST time this happened, at night in the middle of nowhere, I was left to figure out how I was getting myself home and my car back to the dealership because the “service personnel” I was dealing with cared not to answer returned phone calls and even stated he “forgot” because he got distracted by phone call with his daughter. I won’t waste energy pointing out who specifically because at this point they’ve clearly showed that my concerns do not matter after telling me that they couldn’t diagnose the problem after this had happened twice and felt more than okay sending me back on to the road with a car in this condition.
I have never received such an unprofessional response to a problem. So unprofessional, in fact, that the “service personnel” even felt it was okay to challenge our concerns in an area with other customers and refused to simply acknowledge their fault in this situation.
It’s truly a shame that after keeping my car for 2 days they couldn’t seem to recreate a problem that occurs every time the car is driven for a reasonable amount of time....clearly, as I am typing this from the side of a road in the middle of the woods AGAIN!
They are not honest - Ayaan khan
They mailed a flayer at my address and my numbers matched the wining numbers, when I went there and told them he asked if I want to trade my old Hyundai and I said no not now because I just finished my 7 year loan and the car is not in a good shape unfortunately because is Hyundai I didn’t know is not a good car. I was paying 360 dollars a month for seven long years Then the guy didn’t give me $100 that I had won, he give $5 dollars torget gift card and he was not nice about it. I paid $ 26,000 dollars and they lied about $100. Dishonest car and dishonest service.
Bad experience. Poor service skills - MikeY
Worst body shop I've been to. They'd have done a better job at Macao. After Joe telling me he'd work the deductible in for me, they call me once it's finished to tell me that it's all set but I have to pay the deductible. I figured no big deal so I went down to pay and pick up my truck. Upon examining my truck, they didn't prep the truck correctly and I had a flaw over a foot long that nobody even checked over or looked at before they tried giving it back to me. While letting joe know that i was upset over the issue, he displayed his poor customer service skills by walking away from me mid conversation and going into the back. Grated i wasnt yelling or being a dick, just talking. After a weekend of having my truck still and them racing through it again, there's still a section that they never fixed. I paid to get it out of there out of their hands. First off, how do you give a car away with a huge imperfection, then bang through it and still have it look like crap? Very unreliable and rushed here.
Sold me a car with no breaks or K208 form. Dishonest people - Michelle
I had the most dishonest experience at Schaller in New Britain. I would never recommend to anyone to go through what I had to go through or to work with the incredibly manipulative BILL PAPALEO and I am currently filing a claim with the DMV. Schaller sold me a car with 0 breaks and did not provide a K208 form... which means that they NEVER INSPECTED the car. I drove the car off the lot and then went on a three week long mission trip. When I came home and really started driving the car, I noticed that there was something funny with the breaks. I am in my 20s and not too experienced with cars (this is only the 2nd one I've ever owned) but I brought it to Torrington Hyundai (it was a Hyundai Sonata) to get checked. They told me that the breaks were metal to metal... and that is was extremely dangerous to be driving. They would not let me drive my car off the lot and said that I needed breaks before they would feel like I could drive again in good conscience. I explained that I had recently bought the car and they said that it was physically impossible to buy the car that had been properly inspected with these breaks. Torrington Hyundai called Schaller and spoke with BILL PAPALEO who explained that he swore that the car was sold at 6mm breaks on the front and back (he went back to retract this statement later). After explaining, that I had the actual breakpads in my hands and that they were down to the metal and that they would not let me drive the car off the lot, he agreed to have Torrington Hyundai fix them.
However, my issue with Schaller was that when I went back to ask them how this could have happened and how they could have sold a car to me with 0 breaks, they came up with one million false stories. I am a young woman and felt so taken advantage of as they tried to explain to me how I was wrong. First Bill said that they did sell the car to me at 6mm breaks and that he could see it on the service forms. I asked to see the forms and he said that they were being digitized and that he could not retrive them at the moment. Then I reminded him that it is physically impossible to go from 6 to 0mm in three weeks (or even a year!) and he started to change his story saying that there was no way the breaks were that low, etc, etc. I told him I physically had the breakpads in my hand and I was coming to show him and he changed his story once again. He then said that Torrington Hyundai had "xxxxx them" (his words) in charging for the break rotors because those would not have needed to be replaced even if there was no breaks. Thankfully my dad had informed me that if the breaks were this gone, then the rotors would also not be in good condition. When I reminded him of this, he changed his story once again.
This continued over and over. He kept making excuses about how it was my fault that I had no breaks and how the car was in perfect condition when they sold it to me. He was rude and disrespecful and lying through his teeth and I felt so taken advantage of as he screamed to me over the phone.
Luckily, the mechanics at Torrington Hyundai told me that all of this should have been documented on a K208 form that they are REQUIRED to give every person that buys a car. I never received one... and I am certain of this because I put every single piece of paperwork from the car sale (including the car title... which my dad later yelled at me about and made me put in a safe place in my house) in the glove compartment. There is no K208. I told Bill this and he said he would go find me. He came back with a copy of a K208 with my car's plate number on it... except the signature and date portion of the form was conveniently cut of... as if he photocopied my name right off of it. Again, I never received this form and never signed it... so he was just making this up right in front of my face.
Bill ended with telling me that he thought the mechanic that did my car was suffering from eye problems because "he had diabetes" and that he probably just missed the breaks. BIG DEAL. He said the mechanic was on vacation so I couldn't talk to him.
At this point, I could not believe the lies coming out of his mouth. They don't have my K208 form with my signature because they accidently cut it off while copying it, they didn't sell me a car with no breaks... oh wait they did, it was just that the mechanic has eye problems and missed it. THIS IS A HUGE DEAL. YOU SOLD ME A CAR WITH NO BREAKS AND I COULD HAVE DIED! I could have gotten in an accident and it would have been your fault. This is a huge problem.
And Bill Papaleo made every excuse ending up with the "mechanic has eye problems". I have never felt more manipulated or taken advantage of than I did by this man. He straight up lied to me face over and over again. He was unkind and just not a good representation of anyone that should be working in customer care. In fact, when I told him I would be writing a review he threatened me.
I will NEVER recommend Schaller due to this man.
Chris communicated well the work to be done and the... - pootmom
Chris communicated well the work to be done and the price. He was courteous and friendly.This dealership has always done exceptional work on my vehicle at a fair price.
I am very picky about who works on my car and this shop... - sunlover
I am very picky about who works on my car and this shop was terrific! I know about cars and they didn't try to sell me work I didn't need nor did they pressure me into any "extra" services. All their recommendations were spot on and their prices are competitive but there was no pressure to "get it done now." Times are tough these days, and I felt like they understood that and would work out a time frame with me and prioritized my car issues to help out the old wallet! I definately will refer my friends to these guys!