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We have been customers of Secor Volvo for over 30 years! - nate31
Frank Foley, Steve Matters and Anthony Gonci were exceptional. The process of returning our leased Volvo and leasing a new one was stressless, efficient, enjoyable! And we love our XC 60 and from experience we know that the service will be seamless. There is a reason that we have been customers at Secor Volvo for over 30 years.
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
Lease - Jj210
They were great ! I would highly recommend this dealership to anyone. So welcoming and willing to help with everything. Big smitty was wonderful and I am so happy I decided to lease my car with them.
Time for another trusted Gengras Volvo - paul53
We had a sport model S40 that may wife was apprehensive to part with but, it was time. The service department Peter B. and service tech Tony D. accessed that the S 40 was costing too much to keep repairing and advised that it may be time to visit Vecdet again. Well, she did and purchased a certified S 60 and has been very well pleased with the vehicle. Vecdet again took care of all the necessary paperwork. We like purchasing Volvo's from "Vec", he's thorough and professional and makes the whole process very comfortable. My wife asked what will happen to the S 40 and Vec said it would be wholesaled. After all the repairs the S 40 was still in great shape so, she gave the S 40 to the service tech whom performed all the repairs. At least he can repair it at his leisure. Paul H.
maintenance - happy frog, 161
We have owned about 7 Volvos all bought at Mitchell Volvo in Simsbury CT We have always been treated very well both in Sales and Service Would highly recommend this dealership and also all the other Mitchell owned dealerships
Service - Sharon Ed 22
We drive all the way from Brookfield to Litchfield to have our Volvo serviced. We love and trust Steve Norton. He always takes care of our problems. He always manages to fit us in somehow, even when it appears that he's full of cars to be repaired already. Ed in parts is helpful,too. Wouldn't go anywhere else.
Less is more! - Michael S
When does a dealership give you more, by "selling" you less? Repair service that is! I was so happy to consult with my service advisor and service manager at Volvo of Westport following their examination of my 2009, S80. The vehicle has "high mileage", thank you Volvo, and needed some work. The happiness for me was the recommendation by Volvo of Westport. It was to do nothing! That's right, you read it right! My dealership advised me to NOT do work that was technically needed but not wise from a practical standpoint! Thank you for your outstanding consideration to a customer's needs.
ALWAYS GREAT SERVICE andnow exceptional new car lease experi - dullman
First let me start how I really hate typing (although I feel reading reviews are essential) That being said I am truly COMPELLED to write following the awesome experience I had over the past week at Danbury Volvo. In truth this is the 3rd car I have purchased (plus 1 more seviced) from them over the past 6 years ( which for those who know me speaks volumes of the SERVICE DEPT)... In fact Melanie and the entire crew are top notch, integrity driven and customer focused. HOWEVER this review is driven by my lease Friday of a new S90. Tommy Jannetty cold called me to inform me of the pull ahead Lease program (smart kid) He was informative w/o being pushy ALWAYS AVAILABLE and able to handle my onslaught of questions. Every deal always feels a little like a small power struggle with some bumps in the road. THE DIFFERENCE HERE was a true win win. Every item was fully explained and even last minute changes presented NO PROBLEMS in fact the ONLY SURPRISE was an ADDITIONAL DISCOUNT, As the final car that was located was closer (then Maine) hence they (to my surprise at contract signing) LOWERED the price. Talk about INTEGRITY. At transfer the Finance manager Jerry DiDminico was the MOST prepared guy I ever worked with (and I buy/lease a new car every 3 years X 2 cars = 20 plus deals) NO PRESSURE FOR ANY ADD ON'S (a first) Even the sales manager Neel Casimir got into the good feeling act with his warm welcoming friendly approach. He was so helpful he opted to check my my lease return and not JUST remembered to remove my EZ pass took the time to peel off the glue strips. I trust you now sense why I felt compelled to write this ( not to mention why I hate to write as I am way to wordy.) IN SUM CONTINUES TO BE GREAT DEALERSHIP WITH EXTRAORDINARY STAFF. Bottom line this is what a car buying experience CAN BE.In appreciation, Dennis Ullman
Service is awful. - Kvw1385
When scheduling a 10,000 mile service of my Volvo XC90 I made an appointment more than a month in advance for 7:45 am. I received several reminders of my appointment via phone and email. I dropped off my car at 7:30 am the morning of the appointment and did not hear back from the service appointment so I called the service department at 2:00. The service person told me that the time of my appointment doesn’t matter as it doesn’t mean when the car is going to be seen and that my car had not even been brought in yet. And further more, if I had waited i would have been priority no matter what time my appointment had been. If you are going to call it an appointment, it better be serviced and ready in that time frame. I made this appointment for my day off and while my children are at school. Now my car won’t be ready for me to get the car and pick up my children. I will not be using this service department again and will use a different dealership when my lease is up. Unacceptable.
no response at all from dealership - harrislevinson
requested information on a new Volvo from their website. several days passed and not one person from the dealership even bothered to get in touch with me. terrible customer service. will be shopping at another dealership from now on.
Horrible Service - Danny Liamwuss
Service department could not fix my car after the first, second, and third attempts for the same problem. Check engine light, tire problems, computer errors left and right. Department may be submitting false claims to Volvo for warranty repairs by fixing same problem over and over again. Dealership does not offer Loaner vehicles unlike nearby competitors.
Secor Volvo Mitsubishi
Service & Parts Manager
F&I, Sales Manager, Mitsubishi