Nucar experience - CANDY APPLE RED
Dealng with Nucarr has been a great experience.(second time).
Working with Tony made it a great experience.
Tony has great customer service experience.
Tony also treat each to customer with respect..
All the staff members are great to work with.
Top Reviewed Specialists At This Dealership
Chevy Sales Associate
Warranty work - Shane86
From start to finish everyone was helpful and professional this was a very good experience as have several past visits. My next vehicle purchase and service will likely bring me back.
Excellent Customer Service - Karen
Found a truck on line. I did the quick chat and requested information and actual pictures. Joe Dunn got back to me with the information and pictures. Later that day we scheduled an appointment to see and test drive. Joe made sure the truck was clean and ready for us. Everything was good and we decided to purchase. It took no time to make the deal and sign the papers. Great experience!
Great Sales Experience - Andrew
I've bought 2 new vehicles from this dealership so far. The salesmen I've worked with have been great each time. Listening to what i want and never trying to up-sell me and never trying to show me vehicles i don't want to see like I've experience at other dealerships on many occasions. The sales managers and finance managers have likewise been great. I've gotten a good deal on both my trade ins and they never tried to pressure me into buying all the extra add-ons that I didn't want or need and even catering to my unusual request on my last purchase (swapping after market exhaust from trade in to new vehicle). I would highly recommend this dealership to anyone wanting a sales experience that goes against all the stereotypes of buying a car with a dealer. To top it off their service department has always been great. Friendly service and good work.
Left me hanging - Mike1234
Bought my 2015 Chevrolet 2500 pickup, new from Willis. Took advantage of their oil change specials since purchase. After a recent oil change noticed large oil spot in driveway. Investigation revealed leaking oil filter. Left vehicle sit all weekend, called First thing Monday morning, explained situation. I was told I could bring it in Thurs or Fri. Let my displeasure be known to person who took my call. Also contacted them through one of their online contact forms. I got a very nice email thanking me for considering Willis for my car purchase.
Crawled under truck, filter was loose....tightened and took to another Chevrolet dealer that day. Expected better
No transportation missing important meetings - Unhappy
My suv is in shop again a couple months was there for oil change. I mention my track control and engine light keep coming on was told it would go off it did. Month later my enclave slowed down on me at 1 am what a scared feeling that was had it towed to Porter. No loaners until Wednesday morning. I have 3 very important meetings I I was to attend
I am just so alarmed. If problem was addressed when I first started. I would not be in this situation.
Awful Experience! - Felicia
Emailed dealership Monday, December 4th and expressed interest in a 2010 Ford Mustang that was listed on cargurus. Got a call back from Diana Wells which connected me to Ryan Caulfield(F&I Director) to discuss price and financing. I asked him to send me a buyers invoice over for me to take to the bank, but he never did. I then emailed Diana back and told her I still haven't heard anything back from Ryan. She told me he was terrible with follow ups and she would let him know that I called. Thursday, December 7th, still no email, call, or buyers invoice so I called the dealership back and spoke with Charles Crippen(Sales Manager) which stated car was sent to auction for sale, but he would try to stop the process. By now I've been emailing and calling for 4 days about a vehicle. Call dealership Saturday to find out if the car sold at the auction and spoken with Charles Gianaski(General Sales Manager) told him my dilemma and he told me to send my information and he would call me back in 4 minutes. Didn't hear anything back so I sent a email back to Dianna, Charles and Charles. Dianna did call me back today and apologize about the hassle and connected me back to Ryan which said he had my information and he would call me back once again (which didn't happen AGAIN), so I called Diana back about 5pm and told her I still haven't received a call back! SO I finally received a call from Ryan which acted like I was harassing him about selling a vehicle. I would NEVER EVER DO BUSINESS WITH THIS DEALERSHIP. Very poor customer service. Great Leadership comes from great manager, which everyone who promised to contact me was at the top of the chain and did no such thing!
1 year later - Megan Gorecki
Still talking about my wonderful experience buying a car, I have raved about my positive experience... too bad the service end isn't as wonderful. You have to make a appointment two weeks in advanced... also they will turn you away if you cannot drop off your car. I was even referred to get my car serviced somewhere else... I bought my car here and have had an amazing experiences to be turned away for only an oil change, mind blowing.... it's like they don't appreciate or want loyal customers.