Positive & Personal Experience - rookiebuyer
Tony was extremely helpful and knowledgable throughout the car buying process. He listened to our interests and our needs as a consumer, and worked to find vehicles that would be best for us and our lifestyle. He had an honest, flexible and relaxed approach that we truly appreciated. We highly recommend working with and buying a car through Tony at NuCar!
Top Reviewed Specialists At This Dealership
Chevy Sales Associate
Warranty work - Shane86
From start to finish everyone was helpful and professional this was a very good experience as have several past visits. My next vehicle purchase and service will likely bring me back.
1 year later - Megan Gorecki
Still talking about my wonderful experience buying a car, I have raved about my positive experience... too bad the service end isn't as wonderful. You have to make a appointment two weeks in advanced... also they will turn you away if you cannot drop off your car. I was even referred to get my car serviced somewhere else... I bought my car here and have had an amazing experiences to be turned away for only an oil change, mind blowing.... it's like they don't appreciate or want loyal customers.
Great Sales Experience - Andrew
I've bought 2 new vehicles from this dealership so far. The salesmen I've worked with have been great each time. Listening to what i want and never trying to up-sell me and never trying to show me vehicles i don't want to see like I've experience at other dealerships on many occasions. The sales managers and finance managers have likewise been great. I've gotten a good deal on both my trade ins and they never tried to pressure me into buying all the extra add-ons that I didn't want or need and even catering to my unusual request on my last purchase (swapping after market exhaust from trade in to new vehicle). I would highly recommend this dealership to anyone wanting a sales experience that goes against all the stereotypes of buying a car with a dealer. To top it off their service department has always been great. Friendly service and good work.
Sold me a lemon - GeminiJR3
NEVER....WILL I EVER BUY A FORD VEHICLE & BUY A VEHICLE FROM WILLIS FORD IN SMYRNA EVER AGAIN! First of all I bought this xxx in 2016. I was told that there was a warranty on the vehicle at the time of purchase... after signing the paperwork, I asked about the warranty paperwork and was told that I could find it online... and guess what there was no warranty... so I was offered to purchase a policy with an extra $200 per month payment on top of the car payment...needless to say I didn't get it...so upon leaving the dealership the day of purchase., the darn airbag light came on out of the blue.... I took it back and forth for 5 months to get this fixed and they never fixed it to stay on indefinitely.... is still on till this day... then last year the head gasket blew...without any warning or issues and engine blew... $2000 to replace the entire engine... NOW THE TRANSMISSION... I'm rebuilding this whole stupid vehicle all while still making payments...NEVER AGAIN!!!
Worst experience with a Dealership ever - Ted
I am retired from General Motors and have been purchasing vehicles from different Dealerships for over 40 years and never had an issue that wasn't resolved. I bought a new car at Dover Chevrolet and had issues with warranties and service. I was sold two warranties from the dealership, an extended warranty from a company called AUL and another one called Ding xxxxxx, I was told if I didn't purchase the warranties GMAC would not loan me the money which actually I knew at the time was false and should have ran out of the Dealership, but I like to get warranties especially on a forty five thousand dollar purchase. As they lied about having to purchase the warranties, they also lied about honoring the warranties. I contacted the Attorney Generals office, who contacted the Dealership and the Attorney General was also lied to by the Dealer. I highly recommend GM cars and any other Dealership except Dover Chevrolet.
No transportation missing important meetings - Unhappy
My suv is in shop again a couple months was there for oil change. I mention my track control and engine light keep coming on was told it would go off it did. Month later my enclave slowed down on me at 1 am what a scared feeling that was had it towed to Porter. No loaners until Wednesday morning. I have 3 very important meetings I I was to attend
I am just so alarmed. If problem was addressed when I first started. I would not be in this situation.
The Goose Chase - elizaxann
I brought my car for an oil change and dropped it off. I was told to bring my ticket to "Dave", when i walk in, there is no "Dave" so its turned into someone else. I was later called by "Dave" who said he needed me to call me back immediately at his extension. I do.. no answer.. i call the dealership who sends me back to "Dave" who still is not available. I'm told they will have him call me back soon as possible... i get no call back so i go to the dealership myself.. reception sends me to a man.. who looks up my name and goes "you need to go to Dave"... Points to his desk which is still empty... i ask the man if he can tell me if there is something wrong with my car... he tells me only "Dave" can help me and to continue to wait for him to return. He finally returns to tell me my car was ready... but wanted to know if i would like my Battery cleaned (for a fee).. and that he couldn't mention that my car was complete or the suggested maintenance in the call which was his explanation for the vague and concerning voicemail. I tried to speak to the manager explaining the concerning voicemail and the hassle i was put through to get information from my car and the manager is dis concerned with my complaint and argues with me for several min, I got fed up as the conversation as it was going no where and ask for my keys he continues to try to argue with me, he had no interest in trying to ratify or apologize for the inconvenience and stress i experienced going from person to person. I would never suggest you pay any extra to go to this dealership. The new castle is more efficient and more concerned about their customers experiences
Don't waste your time!!! - cherlihy
Purchased a brand new 2015 Chevy Malibu on Dec. 18th, 2014 which was not completely functional. GPS and OnStar did not work at all. Nice large fancy LCD console with tons of options, and not a single one works except Sirius XM. Was told it was a simple fix, then 2 days, now possibly more than a month due to a defective part which is backordered. Was told GM is having issues with the new supplier of GPS systems in their new cars. Burton passing the blame to GM and we're driving a brand spanking new Malibu that is NOT fully functional. These folks don't have a clue what's going on, and nothing but constant excuses. They simply refuse to take the car back and put us in a new WORKING vehicle. The only offer is a "loaner" until the issue is resolved in the upcoming months. Will never buy another car there ever again.
August 2, 2018
The Malibu I purchased (same as above) needed to have the brakes serviced. The service was supposed to be a simple rotor and pads replacement. Called, made the appointment, we were told it would take approximately 4 hours to complete the work. We dropped off the car on a Thursday evening where we were told it would be taken into the shop first thing the following morning. The next day we waited until 3pm and had not heard a word from IG Burton Seaford. We called to check on the status of our car. We found out that they had broken a bolt on one of the rotors, did not have a replacement, and had to send someone to Milford for a single bolt. We were then told the car would be ready by 5pm so we arrived at the dealership at 4:45pm. We paid 1100+ for a simple pads, rotors and abs module replacement which was just plain robbery. Drove off the lot, to the first traffic light approx. 1000 feet away, and the car was making grinding sounds. Took it back to the IG Burton, and they said, “oh wow, yea, the rotor is out of alignment.” which now was going on 6pm Friday evening. Again, they gave us a “loaner” car and have had our car since Thursday evening. Today is Monday, 4 days later and our car sits at the dealership because of a screwed up simple routine brake job. No one has not once called us during this incident.
Do yourself a favor and stay clear of IG Burton. The mechanics and service department are morons. After this, we will never do business with IG Burton EVER again.
$1100.00 Really? After research, here is the following break down:
$147.00 - 2015 Chevrolet Malibu ABS Control Module New OEM
$55.00 - 2015 Chevrolet Malibu Front and Rear Brake Pads
$155.00 - 2015 - Chevrolet Malibu Front and Rear Rotors.
TOTAL: $357.00 in OEM parts.
Yes, we got royally screwed and scammed IG Burton.
Aug. 6, 2018
So the car is done, we got a call. We were also told over the phone that they were considering some type of compensation, but due to the negative review on Facebook, they said there will be absolutely no compensation because of the review. 🤣🤣🤣 This should be another reason folks need to avoid doing business with IG Burton.