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Very disappointed. I was looking at a trailblazer, told... - gmof4
Very disappointed. I was looking at a trailblazer, told the salesman my price. They brought me down, and basically wasted my time. when I should been told from the beginning they could not give me the price I was requesting. The Sales manager, Collins, talked down to me and flatly stated I would not understand a basic price sheet. I just would like a salesman to be straight forward. I have the money to buy a vehicle, I was ready to buy on the spot with the right price. I called back to the store, and ask to speak to the manager of store to complain about Collins, I was transferred to Tony Catalano and to my surprise I was complaining to someone in the sales department, not the manager of the store.
They are extremely helpful and always take the extra step... - Rrhaskett
They are extremely helpful and always take the extra step to ensure the customer is satisfied. I will always buy my vehicles at this dealership.
In the end I decided to wait on buying but Pete Moran was... - L.Caynor
In the end I decided to wait on buying but Pete Moran was super helpful and even offered to drive the vehicle I was interested in down to Dover, DE so I could do a test drive.
Bought a used GMC Terrain Danali at I G Burton, great... - Stephen Patton
Bought a used GMC Terrain Danali at I G Burton, great price, very honest salewoman named Christie not like most salesmen. So if you go to this dealer ask for her. A+++.............Steve Patton
Do not use their service department - Sg196
Unable to duplicate a transmission shutter even though there is a service bulletin out explaining what’s going on, even goes as far as showing pictures on how to fix the issue. They first drove it in the PARKING LOT to try and duplicate the problem. Once we complained about that they did drive it for 13 miles and said they couldn’t duplicate the problem and told us that GM would only pay them for a certain amount of minutes and their minutes were up so they couldn’t drive it any longer.
Steering loose - again service bulletin out. They claim it would take hours to do - service bulletin shows 15 minutes worth of work which we had fixed elsewhere and the repair was less than 5 minutes - you read that correctly - less than 5 minutes. They told us they fixed it only to find out when we decide we had had enough of waiting around that we would be coming to pick up our truck that it in fact had not been fixed.
Running boards - peeling - dealership stated it was a faulty part and it was covered under warranty. Again.... pretty obvious fix. We were told our truck would be ready for pickup - it wasn’t. They claim the parts were not in, we needed the truck so we picked it up. Upon picking up our truck it was documented that the steering and running boards were all warranty work. We would return next week to pick up our new running boards. Next week turned into TWO weeks later only to find out the service manager “looked into” our vehicle and it was a few DAYS out of warranty so they would cover nothing under warranty. We have called GM and filled not one but two formal complaints.
Again, we have our checkout paperwork showing all items would be covered under warranty and then when the parts came in they tell us that our truck was DAYS, not months, not years, but DAYS outside of the 3 year mark. We were well under in mileage but we were out by days!
We also called IG Burtons General Manager - Daniel Hall left voice mails and NEVER got a phone call I’m return.
Do not waist your time or money - go elsewhere - we did!
Diver ordered me a csr.it came in Monday and we came... - dennisinpalass
Diver ordered me a csr.it came in Monday and we came Saturday 4 days later to pick it up after getting the runaround all week.i saw my Salesman and Managers looking at the car.After awhile my brother and I went over and the entire car was acid spotted,scratched and had multiple buffer burns on hood,roof,trunk Spoiler etc.I have pics of it all On the hour drive I got an alert that Diver ran my credit. We filled the app out months ago but didn't sign it.We told th err m we sign the apps when the cars in then we'd sign it to run the credit.they knew they did not have permission to run it until we signed the apps.What really upset me was the owner calling us on our way home saying we didn't give them as chance to properly detail the car.After 4 1/2 days they could of had it done.The issue is I am not stupid.I worked for dealers in my life.Dealers want a sold car gone.We got the runaround because they were trying to figure out how to pass a totally ruined car to us.Well you cant.They should of known by how immaculate my 2016 Cadillac was.Bottom line I now have hard inquires on my report which I never gave permission for.I now have to dispute it and call a credit attorney because I have no car and have to find one and will have issues when our reports are run.Rich Diver was totally just UNPROFESSIONAL..You apologize, dont call trying to blame customer
Charged 415.00 for an ignition module repair. I had car... - Stingstewartandy
Charged 415.00 for an ignition module repair. I had car towed in they said I brought it in without an appointment. Seriously? It stopped running I had no choice. Charged 124.00 for the part when they cost less then half of that. It won’t matter what they say or do, I will never go back here for any reason. I do mean never. I will tell others about this experience as well. I get the pandemic had businesses to not make as much money as usual years but I won’t put up with the legalized theft.
Great Sales Experience - Andrew
I've bought 2 new vehicles from this dealership so far. The salesmen I've worked with have been great each time. Listening to what i want and never trying to up-sell me and never trying to show me vehicles i don't want to see like I've experience at other dealerships on many occasions. The sales managers and finance managers have likewise been great. I've gotten a good deal on both my trade ins and they never tried to pressure me into buying all the extra add-ons that I didn't want or need and even catering to my unusual request on my last purchase (swapping after market exhaust from trade in to new vehicle). I would highly recommend this dealership to anyone wanting a sales experience that goes against all the stereotypes of buying a car with a dealer. To top it off their service department has always been great. Friendly service and good work.
Sold me a lemon - GeminiJR3
NEVER....WILL I EVER BUY A FORD VEHICLE & BUY A VEHICLE FROM WILLIS FORD IN SMYRNA EVER AGAIN! First of all I bought this xxx in 2016. I was told that there was a warranty on the vehicle at the time of purchase... after signing the paperwork, I asked about the warranty paperwork and was told that I could find it online... and guess what there was no warranty... so I was offered to purchase a policy with an extra $200 per month payment on top of the car payment...needless to say I didn't get it...so upon leaving the dealership the day of purchase., the darn airbag light came on out of the blue.... I took it back and forth for 5 months to get this fixed and they never fixed it to stay on indefinitely.... is still on till this day... then last year the head gasket blew...without any warning or issues and engine blew... $2000 to replace the entire engine... NOW THE TRANSMISSION... I'm rebuilding this whole stupid vehicle all while still making payments...NEVER AGAIN!!!