Positive & Personal Experience - rookiebuyer
Tony was extremely helpful and knowledgable throughout the car buying process. He listened to our interests and our needs as a consumer, and worked to find vehicles that would be best for us and our lifestyle. He had an honest, flexible and relaxed approach that we truly appreciated. We highly recommend working with and buying a car through Tony at NuCar!
Top Reviewed Specialists At This Dealership
Chevy Sales Associate
Warranty work - Shane86
From start to finish everyone was helpful and professional this was a very good experience as have several past visits. My next vehicle purchase and service will likely bring me back.
1 year later - Megan Gorecki
Still talking about my wonderful experience buying a car, I have raved about my positive experience... too bad the service end isn't as wonderful. You have to make a appointment two weeks in advanced... also they will turn you away if you cannot drop off your car. I was even referred to get my car serviced somewhere else... I bought my car here and have had an amazing experiences to be turned away for only an oil change, mind blowing.... it's like they don't appreciate or want loyal customers.
Great Sales Experience - Andrew
I've bought 2 new vehicles from this dealership so far. The salesmen I've worked with have been great each time. Listening to what i want and never trying to up-sell me and never trying to show me vehicles i don't want to see like I've experience at other dealerships on many occasions. The sales managers and finance managers have likewise been great. I've gotten a good deal on both my trade ins and they never tried to pressure me into buying all the extra add-ons that I didn't want or need and even catering to my unusual request on my last purchase (swapping after market exhaust from trade in to new vehicle). I would highly recommend this dealership to anyone wanting a sales experience that goes against all the stereotypes of buying a car with a dealer. To top it off their service department has always been great. Friendly service and good work.
Sold me a lemon - GeminiJR3
NEVER....WILL I EVER BUY A FORD VEHICLE & BUY A VEHICLE FROM WILLIS FORD IN SMYRNA EVER AGAIN! First of all I bought this xxx in 2016. I was told that there was a warranty on the vehicle at the time of purchase... after signing the paperwork, I asked about the warranty paperwork and was told that I could find it online... and guess what there was no warranty... so I was offered to purchase a policy with an extra $200 per month payment on top of the car payment...needless to say I didn't get it...so upon leaving the dealership the day of purchase., the darn airbag light came on out of the blue.... I took it back and forth for 5 months to get this fixed and they never fixed it to stay on indefinitely.... is still on till this day... then last year the head gasket blew...without any warning or issues and engine blew... $2000 to replace the entire engine... NOW THE TRANSMISSION... I'm rebuilding this whole stupid vehicle all while still making payments...NEVER AGAIN!!!
No transportation missing important meetings - Unhappy
My suv is in shop again a couple months was there for oil change. I mention my track control and engine light keep coming on was told it would go off it did. Month later my enclave slowed down on me at 1 am what a scared feeling that was had it towed to Porter. No loaners until Wednesday morning. I have 3 very important meetings I I was to attend
I am just so alarmed. If problem was addressed when I first started. I would not be in this situation.
Excellent Customer Service - Karen
Found a truck on line. I did the quick chat and requested information and actual pictures. Joe Dunn got back to me with the information and pictures. Later that day we scheduled an appointment to see and test drive. Joe made sure the truck was clean and ready for us. Everything was good and we decided to purchase. It took no time to make the deal and sign the papers. Great experience!
Car sales - El
Great customer service, and will help you anyway they can!! All of the employees work as a team to ensure that your taken care of to the best of their ability