Goes the extra mile - Cathy K.
First time in for service as promised on a We Owe You at time of sale. Was given a free 2018 C300 loaner which was very nice, and when I dropped off my car I brought up a couple small issues ( used MB) they handled, to my surprise, free of charge. My salesman David G. personally handled the arrangements. When I was surprised to get a zero bill, the response was “This is Mercedes-Benz.” This is exactly the difference from other dealers- they go the extra mile. a shout out as well to the manager. They want you have a great experience with the car and the dealership.
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Not Again - Not Ever Again (You Be The Judge) - CarsRComputers
I had an E-Class with electrical issues, one of which left me stranded in an intersection, so they recommended bumping up to the M-Class. March 2018, I had the vehicle in for service and new tires (mind you - it was only 50,000 miles), when the service department called, "You need new spark plugs", I decline, what a mistake. May 30, 2018, I get an email from the I.G. Burton IT Department - you really need to schedule the replacement of the spark plugs (mind you ALL other car manufacturers recommend that at 100,000 miles). I do not respond. Two days later, my vehicle dies at a light (thank God I wasn't crossing the railroad tracks or crossing an intersection). It would take Mercedes Roadside Garbage Assistance 2 hours to respond with a tow truck. It's 90+ degrees, with my small dog and no water. I.G. Burton doesn't touch my car for 5 days, because according to Ryan in the service department, they were bombarded with a slew of towed in vehicles that same day - not driven in for normal routine service, but rather towed there. So on day 5, I get a call - what do you think caused my car to fail? YEP, I needed new spark plugs!!!! Spark plugs will NOT cause engine failure, ask any mechanic - it causes the car to misfire and ride rough, but it won't cause total failure - as if ALL went bad at the exact same time, BULL! Let's see, a car can be unlocked, started and even manipulated to beat emission testing - so can it actually be programmed to fail? I ponder that very question; and most mechanics have stated "Absolutely Yes." I did some research and a disgruntled former dealership employee "hacked" the client base for his former employer; and he had horns blaring, lights flashing and so much more - you name it. He would later be arrested, but it proves that human manipulation and programming can happen. I demanded to be taken out of this car, whereas PETER (Charles Burton's #1 Go To Guy) insulted me, yet again, with a low ball offer to buy mine, after I had spent thousands in unnecessary repairs and spent thousands on my down payments between three purchased vehicles from this dealership. I would NEVER recommend I.G. Burton. If you value your business - you should start by placing value on your customers.
Mercedes-Benz of Wilmington