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Mark Webb took excellent care of me and my Jeep! The... - rsc222
Mark Webb took excellent care of me and my Jeep! The whole team in service were awesome! Very personable, professional, they genuinely cared about taking care of me. My Jeep was serviced correctly, Mark went over everything that needed to be done, and made recommendations for what would need to be done in the future to make sure it keeps running great! It was even cleaner than it was when I dropped it off. As a retired Automotive Service Director, I know who does an awesome job and who doesn’t, and these guys and Mark are definitely awesome!
Top Reviewed Service Specialists At This Dealership
Jeep Parts Specialist
I’ve been getting my oil changed here for a year. Always... - Ludachick
I’ve been getting my oil changed here for a year. Always a quick and happy experience.
I was looking at the new cars and Keith was great in awering my questions about hybrids I wish you had more of them!
Then we got to talking about the rediculously high interest rate I’m paying on my car (which i bought last year in Florida.) and within an hour he and Jason got me a much lower rate! Breathing easier now! They were both so easy to work with and very upfront and direct.
I will definitely work with them again!
Started my week off with a giant smile on my face.
“Not pleased with the service department... - Jemssy Alvarez
“Not pleased with the service department performance.”
That was my review of my experience with the service department at IG Burton on google maps around noon on Friday May 18, 2021. I received a call from the service manager shortly after and we exchanged points of view on the car repair issues and delays. He requested that I delete the above comment as unfair to their business. I declined! The service manager told me that there was no reason to do business and that I should come back and get my Jeep, which has been sitting around their lot since Tuesday early morning for a service appointment which was scheduled in advanced for 1:30PM Tuesday. I was happy to get my vehicle back and move my business elsewhere. I prefer to spend my money with local business, but these guys are simply not worth the effort.
Here is my side of the story -
I made a reservation a week in advance for services which included checking the brake pads (squeaky), fixing a leaking tire or trouble shooting a TPMS sensor alarm, and rotating the tires. I also mentioned to the advisor that there was an unusual metal-on-metal noise (like valves noises) coming from the engine. I thought it could be belts too, so I asked to please check it out and corrected as needed. I have a lifetime warranty on this vehicle that covers all of the mechanical issues which I purchased from Jeep (Chrysler) along with the vehicle. As the week went by, I called the dealer every day to check on the status of the repair. On Wednesday I was told that the cam shaft and the lifters needed to be fixed and that Chrysler was notified as they need to send some special mechanic emissary to check and bless the repairs. Thursday came around, same story, still waiting for Chrysler. Today, the same story.
I called Chrysler on Friday May 21, 2021 at approximately 2:00PM to find out what the delay was. A very helpful and professional gentlemen review the records - tuns out that the dealer did not submit the requests to Chrysler until Thursday late afternoon, which explains why the Chrysler people have not shown-up to inspect the work needed. I was also told by my service advisor this morning that the work I requested – brakes, tire pressure, tire rotation – was completed.
Since the service manager saw no reason to do business and requested that I come by to get my vehicle. I was happy to go and get my property. When I asked about the cost of the services rendered, there was no charge. That was strange, but I quickly realized that there was no charge because none of the work I requested was completed over the last four days. This was a total waste of time and a huge aggravation! The one positive thing that came out for me, and I hope for everyone taking the time to read this review, is that these are not ethical and honorable people. You have other Chrysler service options in the area, and I hope anyone reading this review will decide to move your business elsewhere and free yourself of service hassles with this dealer.
What can they have done differently you may ask? I think that the situation could have been properly managed and diffused if the service manager would have called and said – hello Mr. Alvarez, I understand the frustrations of having to wait for approvals from Chrysler. It is Friday late and there is not much I can do today, but you have my word that first thing on Monday I am going to personally call and track down what is needed to get you fixed up and out of here as quickly as possible. I would have responded – yes sir, thank you, that is fair enough. Instead the service manager ego got on the way of creative thinking and customer advocacy as all he wanted to do was xxxxx about the first line comment above.
I don’t know what the sales side of this dealer is like, but the service side needs improvement.
I needed an oil change just stopped they took my jeep... - jesstcs1
I needed an oil change just stopped they took my jeep right in. Walked over to a market 45 minutes later it was done. Fantastic
Great place - ekpehsmot
Went in for a.recall on my 2013 RAM, it only took about an hour for them to do what they had to do. Your new facility is great. Very clean and ample space in the waiting area. The receptionist in the service department was very nice and friendly. Overall I would consider my visit as a great experience. I hope it’s like that the next time I bring my vehicle in.
I've purchased two automobiles from Megee and while I've... - Kipling
I've purchased two automobiles from Megee and while I've had a good experience with Sales I can't say the same for their service. This morning it was issues securing a rental car so they could service my new Jeep. Gladiator. Per the sales person rental is part of the purchase.
I took my daughters 2020 Renegade this morning for an oil... - Chad
I took my daughters 2020 Renegade this morning for an oil change and tire rotation when I left and stopped for gas I noticed that the tires were not rotated yet I requested it and was charged for it. I called the service department right away asking why I was charged for something that wasn't completed on the jeep and the advisor couldn't say anything except "I'm not going to say it wasn't done but if you bring it back we will do it" I asked to be transferred to a service manager and he put me in his voicemail. Horrible customer service by this dealership. We will see if the manager calls back as of now I'll just dispute this charge on my credit card and go from there. Many other honest dealerships in the area go there as they offer better sale prices and honest services on the vehicle.