I will  return to Boulevard Ford Lincoln - Pamela Steinbach
                                                        After a meeting with Director of Fixed Operations Skip McCracken, and the Service department employee, we discussed the extremely high service repair amount, I was quoted the day.   Resulting in  having to take my vehicle to another Auto Shop and feeling I will never come back here again! . Mr. McCracken  acknowledged that his service department employee had made a mistake and the repair amount quoted was too high.  Both Mr. McCraken and the service department employee were very apologetic and  concerned that Ford  would loose my business. I have been having my  Ford vehicles serviced at various Ford service centers for 25 years. Not only was this a learning experience for the service department employee but  I believe that sometimes a negative review can be a leaning tool to success. Because of the way Mr. McCracken handled this situation, I have high admiration and respect for him. I will return to Boulevard Ford Lincoln in Georgetown for future service .
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