209 Florida Ford Service Centers

Horrible experience. - Teyonnaherring

Horrible experience. James the service attendant had very poor customer service skills. He gave very little communication and follow up about my vehicle if I didn't ask. Sometimes not responding to my texts about my vehicle at all.....Not the mention being unprofessional by hitting on me. My vehicle don't even sound the same when I drive it and the prices are a ridiculous. I had to take my vehicle another mechanic the same day I left the dealer to fix another issue that came up while they were fixing the first issue. When ask how much it was cost to fix the 2nd issue I never got an answer so I took my business somewhere else.

Their professionalism is second to none and they do a - radiodjontheair

Their professionalism is second to none and they do a fantastic job and they were courteous and on time with my appointment

Very much appreciated the timely and efficient service - Klysengolf

Very much appreciated the timely and efficient service that I received to do the necessary repairs to my vehicle !

Amanda was great! - Steve

Amanda was great! Visit went exactly as she told me, she had a plan and it worked. Thank you

Once again great service. - Lvnhotpeppers7

Once again great service. Brandon in service department explains everything in detail. Overall great experience

Kendall took it upon himself to make sure the problem was - Sherryjmckinnon

Kendall took it upon himself to make sure the problem was fixed within an hour.

Angel in service was great! - blanchenichol22

Angel in service was great! Thank you and your team for being so attentive and knowledgeable. From start to finish communication was clear.

My car battery died and I was unable to jump it. - Julesaruleza

My car battery died and I was unable to jump it. I called the dealership for pricing and to check if the courtesy service was available for replacing the battery. I was told yes and given a price for $210 for my battery. I was transferred to scheduling where I confirmed once again there wasn’t a charge. She said no charge it was the same as if I drove my car in myself. I was given an appointment for the next day. A guy called the next day to tell me there was a “small fee” to install and the price would be $350. I Told him I was told $210 and I had confirmed with two people that it was a courtesy. He said that information was wrong so I canceled my appointment. It threw my whole day off but I ended up replacing the battery for $141.

I had a problem with my 2022 Escape hybrid. - jbuc48

I had a problem with my 2022 Escape hybrid. I was out of town and had a dead battery. Called My Ford roadside assistant, they came out and jumped the battery. They left and I left. As I was driving my car would barely get over 45 mph and I had three messages that I needed service. I called Jarrett Ford and was connected with service advisor TAMMY HOLLAND who has helped me in the past. Tammy said bring it right in and they will do a battery scan which showed battery was ok. Tammy was not satisfied and was very concerned I might have problems down the road. To sum this up a mechanic there did a complete check of the battery system and found it was the 12 volt battery. THANK YOU Tammy for your knowledge and extra care for my situation and thanks to the rest of the crew at Jarrett Ford!!!

Car trouble is bad -- having it on the road is worse. - kcashion

Car trouble is bad -- having it on the road is worse. Having car trouble on the road when 90 years old after having both knee joints replaced is even worse. Yet, the check engine light came on. I, with difficulty, checked fluids and belts. Wife and I drove to the closest Ford dealership which was in Crestview, FL. There, I was told it would be November before they could start on my car. It was mid-September and my wife and I were trying to get to Thomasville, GA, for our daughter's 50th wedding anniversary. I told the gentleman in the service bay that I wanted to know if it would harm our 2010 Mercury Grand Marquis to continue driving it. Just then a mechanic walked in and the question was discussed quickly and it was decided that he could just check the codes immediately! The waiting room was comfortable and spotlessly clean. The car problem was related to fuel mixture -- it was running lean. We were sent on our way. The charge was minimal. We were there only an hour! The 50th anniversary party was a great success! But it was made more so for my wife and me by Crestview Ford employees Brandon and Thomas. They were key in getting us back on the road and even now three days later, we still feel in Brandon's and Thomas's debt. We live 200 miles from Crestview Ford; if living within 50 miles, I would certainly buy my next vehicle from them. (I just might anyway.)

I was told online 800 down I get there about a hour in it - Sumeryoungs0

I was told online 800 down I get there about a hour in it changes to 1400 down then 2 hrs in they take my check stubs from me to make copies and when the salesman returns he tells me the owner said I can put 2000 down so if I want the car I need to come up with more money...by now I have already paid for the insurance and the tax tag and title and just about to pay the down payment...the worst thing of all I paid uber 70 dollars to get there and I had to pay another 124 to get home after being there for 4 hours and not getting a car. I am so disappointed and now I have to wait another 2 weeks to try some where else cause of all the money spent on uber's.

After an unpleasant experience with a Lake Worth Ford - Shamus

After an unpleasant experience with a Lake Worth Ford Dealership (they wrecked my SUV on their property), I decided to take my next repair to Al Packer West. I delt with Mr. Luis, Rosado, a service advisor, who was helpful. Gotta give both him and the mechanic 5 stars. Runs well, no start up clatter from the VVT, no dents and no bent frame. Thanks all, I will return again when I need your service.

I recently had a problem at another dealer. - mf04f250

I recently had a problem at another dealer. This dealer made it right even know it wasn’t there fault. That’s great customer service! I also appreciate the steering assist in the bronco sport. It saved us from an accident. Al packer ford combined with the bronco sport makes me feel better about sending my daughter off to college. Thanks Tim Olson for making this happen.

Mike and his team at the body shop did a great job,car - billrivera86@gmail.com

Mike and his team at the body shop did a great job,car looks brand new again.

There was a service agent named Russell who was - msanita_80

There was a service agent named Russell who was absolutely amazing! He was kind, thoughtful, and extremely helpful!

Excellent Service Experience - Theracingguy

My service writer, Suzanne, was exceptional and took care of my tire issue. Being away from home, it gave me great comfort that the service Dept was able to fix my tire on a Saturday.

Rating because of customer service. Upon returning to... - sallyshamby

Rating because of customer service. Upon returning to body shop because of loud scraping at my bumper area, All it would've taken would've been "sorry, we forgot to tighten up the plastic shield." Instead he insinuated I must have hit something on the way home. Wouldn't go back if future needs of body work.

excellent friendly service, completed ahead of... - grandma

excellent friendly service, completed ahead of schedule kept me informed at every step of repair and excellent quality of work on the repairs done to my highlander

I brought the vehicle to Greico Monday, 5/22/2023 with - cmdiii

I brought the vehicle to Greico Monday, 5/22/2023 with air flowing but not very cool temperature. They ran "tests" and determined I need two (2) new evaporator cores replaced. The costs were $4,094.24. I agreed to the repair and received the vehicle Friday, 5/26/2023. I picked up the vehicle and the A/C was working and felt cool temperature but not real cold. I drove the car for about 2 weeks, and then the air starting to blow warm again. I called Greico on 6/7/2023 and they said to bring it back in. The next availability I had on my schedule was on 6/14/2022. Greico ran more "tests" and determined I now need a new air compressor at a cost of $2100 (text). That is over $6000 for a car A/C. I refused to allow them to make any more repairs at this point as I do not trust them, and I went to another repair shop (Empire Auto in Fort Lauderdale, FL). At Empire Auto on 6/16/2023, they ran tests and determined I needed a new air compressor for $2,048.30. I allowed them to conduct the repair. I received the car back on 6/16/2023, and it was working great. I drove the car a couple days and realized a mildew smell in the car which seemed like sitting water. I inspected the vehicle and found a large wet area in the front passenger seat. I brought the vehicle to a local mechanic for an opinion, and he said it appears to be leaking from the evaporator and is likely a clogged drain line. He said since Grieco did the repair work, they should fix any issues arising from the repair at no cost. He also reminded me that Grieco replaced the air compressor in the vehicle less than one (1) year ago, which I completely forgot. I contacted Grieco on 6/21/2023 and they said to bring in the vehicle. I brought the vehicle back to Grieco on 6/22/2023 and they ran "tests" and inspected the vehicle. No shock, they claim none of the issues arise from their evaporator core work and the leak is coming from outside the vehicle, like the door or windshield. They said the cost to repair would "begin" with a leak test to determine the leak location and then they could advise of the repair required. They quoted the cost to "start" at $540 for the leak test, then the costs for the labor and materials for the repair would follow. At this point I've had enough and told them to do no repairs and return the vehicle. I then took the vehicle back to Empire Auto on 6/22/2023 for their analysis. Upon arriving to the shop, I was on the phone for +/-20 minutes prior to exiting the vehicle. The repair shop manager walked up and asked me to look under the vehicle, and he said there should be a significant puddle of water below the vehicle from condensation draining from the A/C, yet there was no water at all. At this point, the front passenger area had a small puddle of water accumulating on the floor. In a short amount of time, the repair shop was able to confirm the leak in the vehicle was from the clogged drainpipe leading from the A/C system. In addition, the repair shop was able to find a Ford Manufacturer fault on the A/C drain system and conducted a further repair applying a Ford Manufacturer drain elbow to alleviate any leaks. The repair shop conducted the drainpipe clearing and the pipe elbow application, along with drying out the vehicle. Following, the repairs were a total of $398.00, and the vehicle is completely dry. Even with several upcoming South Florida torrential downpours, the vehicle is dry inside (no outside vehicle leak). I submitted a claim on BBB for a full refund, and Greico completely ignored it. Stay away from this place. (Note: I had much more info. but I'm limited to 765 words)

Took F150 in for cam phasers. - JanisO

Took F150 in for cam phasers. Got it back leaking coolant. Replaced the water pump, got it back still leaking coolant. Took it back, they then said it was the coolant reservoir, $800 they replaced that, got it back, STILL leaking coolant. Went back, then they said it was the turbo coolant line, would be another $2100 to fix. They are either scamming people or their service department is completely incompetent. Would not recommend for service.

I took my car in for body repairs, as was suggested by - mswafford

I took my car in for body repairs, as was suggested by the Toyota dealership. The original estimate was for less than $5000. Then it went up to $14,000 and ended up to be almost $20,000. I hit a pole in a parking lot, never even broke the headlight and the air bags did not go off, I was going about 10 mph. They sent it to a different mechanic who removed the engine so Bay could “fix the frame” and then the mechanic couldn’t figure out how to correctly reinstall it back. It sat in the parking lot for 3 months with the hood off where more damage to the engine was done. Bay argued with the mechanic about who was going to fix what and who was going to pay, and no work was done for months while the car sat there. They continued to lie to me about what was happening as to the repairs every week I called. The car took 6 months for the repair that was originally estimated to take 14 days. My insurance company finally sent someone to the shop to find out what was going on and discovered what was happening. Bay then had to send the car to the Toyota dealership to have the eigine fixed from all the damage done. It cost an extra $5000 which they passed along to the insurance company. The insurance company (AIG) say they’ve never had this happen where a company doesn’t get pre approval and just sends a bill for $5000. Bay refused to release the car until the insurance company paid in full. It sat there for a week while they came to a conclusion. Then Bay Body decided to take the car for a test drive the day we were headed there to pick it up and they found another problem. Fortunately they got it fixed, after I threw a fit. 6 months and $20,000 later we got the car back. My insurance company say if they’d known the final cost they would have totaled the car. They were horrible, they lied every time we called and ripped us off for thousands of dollars. They contracted a terrible mechanic and then didn’t want to stand by their decision. I recommend you don’t take you car there for anything!

Service department needs help. - Russ Burrier

I tried to paste a copy of my invoice showing what I asked to have fixed but it won't allow me to do so. I will continue to look for a way to post it. It's important to me that people understand how th dealership operates. I was recommended to Bill Jarrett by another business person. He tried to help me get the service I needed without good results. He apologized to me for recommending Jarrett Ford. Teca Scruggs was moved to a different department and was also unable to help resolve the issue.