Easy first buying experience - Crolen
Mike was great and made the process very easy! Highly recommend the dealership and Mike to anyone. Very happy with my purchase and the sales experience.
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Finally, a competent service dept to bring my FIAT to... - atomicbri
What can I say? After having a few too many horrible exeperinces at another FIAT dealer on the northern side of Atlanta, I brought my little 500 to Don Jackson FIAT. And let me tell you this has been the best service experience! I had a list of items to be looked at and a few the prior dealer did not fix correctly. Chuck, the service manager, was great and quickly got to the issues at hand. My car was into its extended warranty phase and there was an item that they didn't cover. Chuck was nice enough to cut the labor costs for me since the warranty wouldn't cover that particular item. They serviced and repaired my car within 3 days and even washed her up and vacuumed her out! A nice surprise! I know where I'll be taking my car for all her future services. Thanks!!
not a good experience. - neil john duncan
first let me say the service dept has been as helpful as they can trying to get my car fixed and to get fiat corp to cover it, but here's the rest of my experience with fiat.
my 2014 500L fiat got a little over 40,000 miles on the first transmission. a new one was installed at the dealer. it lasted about 60,000 now it's no good either. fiat offered to help pay for it. but would still leave me paying several thousand for a car that might go 40,000-60,000 miles before it will break again. the first transmission was a faulty design, instead of fiat putting a better designed one in for a replacement, fiat put another one that has proven to be faulty. i asked the dealer if they would buy the car from me, but was told no.(no offer was even made and no one even looked at it to consider it) even a few thousand would leave them able to make money and made me a little happy considering. but if a fiat dealer doesn't think they could buy a car and fix it and still make money on it seen they have them listed for $11,6000. how much are their cars really worth?
Disappointed - Crisrpimentel
After 4 months of owning my 3rd fiat my check engine light came on. This at times is normal. In my last one it was on for 3 days then went away and never came back. About 2 and a half weeks ago it came on, and Is currently still on. I scheduled an appointment Monday July 24th at 3:15 PM for that following Thursday at 8:15 AM. Since my vehicle is still under warranty. I let them know i would be there Wednesday afternoon to drop off the vehicle since I worked at 5:30 am Thursday. I was told that was fine and I would get a loaner. I arrived only to be told that I wasn't put down, and after driving 2 hours to get there. There was nothing they could do. The only suggestion given were that I leave my vehicle and find a way home. The only reason I purchased my vehicle with them is because the dealership close to me are terrible. After today I no longer consider myself a repeating customer, and driving a vehicle that is not very conman and attracts a great deal of attention I am always asked my car and where I purchased it. I have sent them many people, but after todays experience that ends. I will not only never purchase a vehicle from them, I will never recommend this location.
buying my vehicle was fine, it is the service department. - skippy627
I bought my fiat in nov. and a month later I had an oil leak so I took it to the service dept and they said it was engine dressing. I still had the problem and called to take back and at that time they had no fiat technician and could not schedule me. They should have fixed it the first times I was there. I had to take my car to Mountain Valley in Blue Ridge which is two hours from my home. They found the problem and fixed my car. I had to leave it there for a week, but they got me a rental car. Next time I will buy my Fiat there.