Excellent experience - Milind Rao
I walked into Jim Ellis yesterday fully expecting to see a couple of cars and then walk out. My sister had a really bad experience with Jim Ellis Volkswagen 20 years ago and it just goes to show how a sour experience with one salesman or one dealership can put off customers off other cars of that dealer or the company itself.
But as soon as I walked in and started to talk to Julio Cruz, it was just a comfortable talk. He asked me what I was looking for. I told him that while I had originally asked to look for a Genesis with the Ultimate Package, the only one I could buy was one with the Tech Package since that was the only one that could be upgraded to Android Auto. Julio went through all the cars they had, and only one, a new arrival fit the bill. But it had not yet been checked to be be certified pre owned. We went and saw the car, but I couldn't drive it. Based on a guarantee that I could walk away if I was dissatisfied with the car, we talked numbers. The car had high mileage, so I decided to purchase the extended 10 year/100,000 mile warranty. We were off by $3000 from the figure I was comfortable with and we worked out a good figure for the car.
I signed the paperwork with Hau B. Previous experiences with dealers used to be a tedious affair at this stage with dealers pushing needless add ons and me rejecting them. It was an absolute pleasure to work very quickly with Hau B.
At no point, was I pressured, harangued or delayed. Twenty five years ago, I bought a Nissan Maxima with a similarly great salesman. It's nice to see that you can have a pleasant experience in a dealership.
And this must be something the management must be cultivating since the couple sitting next to us with another salesman also bought a car.
Drove down today, test drove the car and couldn't be happier. Will happily refer my friends to Jim Ellis Hyundai and Julio.
Top Reviewed Specialists At This Dealership
Sales and Leasing Consultant
Loving Taylor Hyundai - Carol Swift
I love my Hyundai and I love Taylor Hyundai! I have never had a bad experience with anyone or anything at Taylor. I highly recommend them every chance I get and if I was in the market for a new car, it would a Hyundai from Taylor.
Sales & Leasing Specialist
Mary Beu - ANDREAWESLEY
Mary gave us excellent customer service! This was our first time buying a new car and she helped answer all of my questions! Thanks Mary for the best customer service!
Excellent experience with Nadia and Sean! - Barbara Snook
This is the third vehicle we've purchased from this dealership, and we'll be back when we have the need again. From the first phone call, with Joanna, to watching our daughter drive her new car off the lot, it was a great experience. Nadia Madih was delightful, and made us feel like we, and more importantly, our daughter were in great hands. She was caring, sensitive, professional and efficient, and provided the perfect car-buying experience.
Sean Kashani was extremely nice and professional and clearly wanted to get us the best deal possible. He listened to our needs, worked hard to meet them, explained everything clearly, and in our opinion, went the extra mile.
Thank you Nadia and Sean! We will definitely recommend you and your dealership and we continue to be loyal customers!
What a pleasant experience! My salesman was fantastic - not - Sassy
What a pleasant experience! My salesman, Ryan Tatum, was fantastic - not pushy yet very pleasant and knowledgeable - answering all my questions (and there were many). Everyone in the dealership was always friendly and helpful. Great dealership with great people!! Love my new car!!
Tim Is A great dude really help me and my family get back 2 - Carl Reginald Martin
When i walked onto the lot Tim greeted me with resepect and i was able to drive home in a use car thanks Tim and your for all the hard work.
Wonderful Experience - bowentr
Usually trips to car dealerships are quite annoying, having to deal with sales persons who don't really know their. Product, and are clearly just in it for the dollar. At this dealership, I was treated with tons of respect and met by knowledgeable staff, especially my salesperson, DeRajela Pleasant.
Overall, very satisfied, and glad I worked with an intelligent individual.
I'll definitely be recommending my colleagues to this dealer and her specifically.
Provider of the Royal Experience
Satisfied Customer - taronmorris
great service, workable pricing, friendly safe. they are forcing me to type more to take up space when honestly there is nothing more to write. GREAT EXPERIENCE.
Certified Sales Consultant
EXCELLENT! - mspoohprice
Always a pleasant experience when I come to have my vehicle service. Cathy and Lisa are always very helpful. And the tech Michael always get it right the first time. Thanks a million for taking care of my service needs.
Best Used Car Buying Experience - usedcarbuyer
As a single female who has had her fair share of miserable experiences associated with cars, I typically feel on the defensive as I walk into a sales lot alone. I usually feel I have to haggle my way through and avoid being taken advantage of. William Harris was immediately warm and friendly in a way that felt genuine and set me at ease. I appreciate that he wasn't pushy and let me take my time in asking questions and moving forward.
After test-driving, I took the used car to my mechanic for a double check (which I've learned to do from some poor experiences), and a few minor issues were found. After some negotiation, Nalley agreed to address these issues. The service department was excellent, and when I thought a point of agreed service was missed, the technician (Joe, I believe?) provided me copies of tests on the car to affirm that all was taken care of, as he wanted "to make sure I felt comfortable with my purchase".
I live in the city, 20 miles from the dealership and work nights and weekends, a schedule opposite to all my friends and family. So it became difficult for me to find someone to drive with me to pick up my new car. William generously offered to deliver my new car to me when I returned my rental car at the airport, so I would not have to wait a few more days to enjoy my purchase. I was stunned by his offer. He truly went above and beyond to give me a new "used-car buying experience". He even communicated with me on his day off to ensure I was taken care of and satisfied. Thank you, William!
The only criticism I have is for Jay Williams, the finance director. Although certainly professional, he was not very friendly, and his interactions with other staff did not seem the most respectful (for example, interrupting William as he was setting me up on Blue Link). And when I brought up a point of clarification regarding the car service being performed, he said he had nothing to do with it and I'd have to speak to someone else. I realize that's not his area of responsibility, but there was no offer to investigate or communicate on my behalf.
But the other staff made up for it. Overall, 5 stars for Nalley Hyundai!
Certified Hyundai Professional
Pleasant, no pressure - marine2519
I am unable to rate the service center, since I am a first time buyer at this dealership. The pleasant approach and the willingness to listen to my limited and sometimes grumpy demeanor, I'm 67 and a former Marine, was met with patience and understanding of my needs. I would recommend this approach to any dealership that has the ability to listen and learn from these fine folks. I have purchased many vehicles over the years and I have despised each and every moment with the dealerships I have worked with during the process of buying a new vehicle. I provided Donnie and Gavin my limitations with regards to my purchase and their honesty and willingness to work with me made this experience worth the 2 hours of my life that was invested in this purchase. Please don't misunderstand, the dealership made it's profit and I stayed with-in my budget. It was a fair exchange and a financial agreement that benefited us both.
Professional Sales and Service team. - rmurfin
Very pleased with all aspects of my purchase. Each team member excelled at his area of expertise. I will recommend Pye to anyone asking for a recommendation
Very good experience - cpetty2
Everyone was very helpful and pleasant to do business with I had dealt with the same people before and it does make a difference to see and talk with the same people.
The best experience i ever had purching for a vechile. - acehigh55
The service was excellent from customer service all the way down to the saleman. Even the financial department was excellent. I highly recommend anyone who in the market for nice dependable high quality vechile vist here.
Great Deal on a new Sante Fe - Matthew Harris
Drove over an hour from FL to get the online pricing they had which was much better than anywhere around Jacksonville. Great customer service and attention to detail. Walter was great to work with and very knowledgeable he made the process easy.
2018 Hyundai Elantra Sport - mdcook84
I am always appreciative of the willingness of the staff to go out of their way for the customer. This car was my second purchase from Savannah Hyundai. Mr. Danny Brown is always so warm and a pleasure to deal with in the purchasing process. I will continue to be a customer of this dealer as everyone from the Sales to the Service department are professional, friendly, and helpful.
David Sheets - davidw3043
This is my fourth car purchased from y’all. Thanks Riverside Hyundai! Thanks Ryan! I’ll be back in a couple of years for another car.
Excellent customer service skills - ladysweetback
Town Hyundai Riverdale has been very pleasant my sales associate Craig Edwards has excellent customer service skills great experience with dealing with people his expertise in helping our family get the best deals we rates him as number# 1 in professionalism We are return customers also Mr. Herschel Parker and Daniel Tesfaye we very professional and helping me with my financial needs to purchase a car five stars customer experience
GREAT CUSTOMER SERVICE - brionnastrickland14
I came to Auto Nation Hyundai in hope to get our of my old car and into a new one. Mr. Thomas and Hyundai did just that. The customer service that was delivered to me was outstanding. I would recommend this car dealership to anyone looking for a new ride!
Great Guy - Allison
I visited today w Jamis Barnes for oil change. First stepped out of my car and no one (6-8 people) said a word to me. All eating same time xxx? Jamis stepped in was awesome! I don’t usually do reviews but this guy stood out. He should be manager and fire the rest of u ask me. I think a secret shopper situation will show u guys how pathetic ur service department is, Js
A Great salesman. Troy is awesome. - Kimberly Buckner
We had a great experience here. Troy Cunningham was outstanding on getting my son in a vehicle. Thxs Troy. Also forgive me for not remembering your name. But the Young lady in Finance. You Go Girl.
Thanks Five Star.
Very good services - High poo
My experience were very satisfying and I recommend anyone to go see Mr.Macus Nottingham at Five Star Hyundai in Warner Robins,Georgia..GOOD JOB!!
They will work for you! - Kmartin
Great salesman Joesph Potts went out of his way to put me in what I wanted. Answered every phone call and text. Sold my daughter her car and was so impressed with Mr Potts and staff went and bought one 5 days later. Thanks Mr. Potts!!!
Cliff the Sales Manager went far and beyond to put me in the car I wanted. I probably drove him crazy but he just kept smiling and worked on it. Thanks Cliff!!!
Ok last but not least the Finance guy Patel. Very easy to deal with a sweetheart. Some how he got my daughters interest rate down 4% before she got in there to sign paperwork and made it smooth sailing for me. Thanks Patel!!!!
These guys will work hard for you. I would definitely refer anyone to them!!!
Thank all of you so much!!! Great doing business with you.😃
Pleasant surprise - jennyrhen
My grandson and I were pleasantly surprise . I totally didn't expect those features in this vehicle . The feel of the car on the road is comparable to my Mercedes benz . Great car .
Geat deal on a new Tucson - trw1956
Our salesperson, Maxx, did a great job explaining the features of the various Hyundais we drove and then helped us get a great deal on the vehicle we chose. We love the new Tucson.
Buyer Beware-do not trust this company - 915atta
BEWARE!!! Eric Stallworth was an excellent salesperson, however the finance department and manager are very deceitful. When I asked about the details of the $2500 rebate, the finance person informed me I ‘had to wait 91 days before I paid the car off in full, otherwise the rebate would become invalid’. I waited 91 days and called Hyundai Finance to pay off the car. When I asked to make sure I was past the 91 day window, I was told there was no such thing. Hyundai Finance informed me that I could have paid off the car at any time without penalty. When asked, they informed me that I had paid $554 in interest over those three payments. After numerous calls and research, I have learned that the dealership would have had to repay all or some of the rebate in the event I paid off the car prior to the third payment. When I discussed this with the manager of Terry Reid, he resided, ‘Well, you earned interest on the money while you waited to pay off the car’ and he said ‘nowhere in the paperwork did they tell me I couldn’t pay off the balance early’. He spoke proudly that they had convinced me to not pay off the car early and had gotten away with it. When discussing this with the finance department at Terry Reid, the finance person admitted that they ‘did not lie to me, but it is all in the way they presented the information’. He spoke as if he was proud of the way they deceive customers with the way they word the presentation. I have attempted to speak with the manager more since, but he has failed to return phone calls. I would also welcome a call from the owner. If I displayed a Fellowship of Christian Athletes logo in my lobby and kept a Bible on the customer service counter, I would want to honor the reputation I profess as a company. So far, I have so little evidence of the values they claim to possess and support.
Beware sales staff - deal with management only - kgkueven
Had a number of issues with sales rep but the manager was very good to work with and helped resolve issues to my satisfaction. Had a Hyundai previously and am very pleased with service dept. at this dealership but beware the sales staff. Sales rep took too long and did not really listen to me or my concerns. Wanted to sell me what he wanted me to have.
Great Buying Experience - Brittanbee
Had the BEST experience tonight buying our family’s first SUV! Was nervous about past reviews, but when I heard the dealership received entirely new personnel and management over the few months..we gave them a chance. I’m SOO glad we did! Don’t be scared of reviews before now! We loved everyone we dealt with an can’t wait to come back to continue our relationship by having our vehicles serviced! Be sure to ask for Kaitlyn!
Jim Ellis Hyundai