Polite and professional Service - C-BARRETT
The Service team was polite and professional. The Service team was attentive upon arrival and offered options in regards to my service that met my needs in regards time availability.
I only wish my Health Care Coverage provider was this helpful during appointments. LOL
Top Reviewed Service Specialists At This Dealership
Great Experience - Liam2019
My official first visit to VW Atlanta was great, usually my husband brings our vehicle in when service is needed. Rose was very pleasant and thorough. When I originally made the appointment an estimated wait time was provided. The service team was able to get everything done sooner than I expected. Everyone I came in contact with was very nice and the waiting area was clean and comfortable.
Sunny - DEMAND30301
Steve was very helpful throughout the entire process. I was impressed with his people skills. Look forward to my next visit. I was also pleased with the Service to my Vehicle. Keep up the good work,
VW Certified Service Technician
Awesome Service... - John D.
Incredible service. I cannot say enough praise about the young Man I dealt with, Joeseph Valadez, who was friendly, knowledgeable, and professional. He went above and beyond for me in giving me incredible service.
I would also like to include the Mechanic, Richardo, and the Shop Foreman, Aaron Lenamond, also for their knowledge and professional service.
Purchase - Buster
My relatives and friends have bought from Ester and Claude and we have never been disappointed ,
We always go to them first for our car needs.
VERY attentive and committed staff - Cindy
On our way fro Canada to Florida, our engine light went on. O'Steen was the closest VW dealership. We pulled in and the staff made room for us in their service schedule so that they could do an immediate diagnosis of the problem. They kept us informed of the findings, gave the car a test run, and gave us the OK to continue on our journey with peace of mind. We could not have asked for a better place for this to happen!
Great dealership! - Sherry Pullman
The whole process of buying a car was professional and comfortable. The sales staff was friendly, knowledgeable and professional. The service department is outstanding. They greet you immediately and make you comfortable with drinks and snacks. The area is clean and comfortable.
Highly recommend this dealership!
Excellent service - prinz616
The hospitality is always A+ at this dealership The service department is excellent and always professional. I wouldn’t take my Audi anywhere else for service.
Excellent Service - Carol05
Friendly staff and top quality service. Everything completely explained. Fast service at a fair price. You should definitely bring your car here for service!!! Brad Gallimore was the best!
Timely reliable and friendly - Joebob
Every interaction is straight forward, with no gimmicks. Work is always performed in a timely manner and as agreed upon. Questions are always answered truthfully. I drive passed another dealer (five star) to get to Jeff Smith.
Details - Yviecepope10
Everything looks good and they worked very hard, I approved their service and work, job well done!!! Thank you so much!!! We are very pleased and happy for your service!!!
Professional Service @ VW - Cheryl B.
I was recently in for my 10,000 mile service. I was treated both professionally and courteously. I was even approached by a sales member offering assistance while I was walking my dog around the parking lot. They made me feel like they appreciated my business and followed up with a phone call to inquire about my satisfaction with their service. Nice job!!
The Leader in Class (TLC)! - Coach T
I took my car in for its 60K scheduled maintenance. Bryant Hall and his Service Team always deliver an Exceptional Customer Service Experience. This dealership's service department are Leaders when it comes to service.
Left with more issue than I went in with - de.craig
Friday I took my car in for an alignment and oil change then traction control lights came on that evening which was concerning. The next Monday, I took my vehicle back because the alignment was not correct and the warning lights remained on. These issues were blamed on a missing engine mount bolt, which I do appreciate them noticing (although this has caused no issues in 2 years). I then took my vehicle back that Thursday and the bolts were installed and the alignment was somewhat corrected, but I was told the warning lights were on because the steering angle sensor needed to be replaced (a $1300 service estimate). I returned home and did some research on this issue. Within 30 minutes, I found that the steering angle sensor needed to be reset which is a common problem after alignments. I fixed this issue on my own without a $1300 repair which was completely unnecessary.
Great service! - Doodle's Doodle
I did not purchase my car from the dealership, but their Service Dept has done all service on my car. Very easy to schedule online and they are very prompt on servicing my car. The entire staff is kind and courteous, and they take the time to explain my options and address all concerns.
0 * Service - Edwards from Snellville
This has been one the worse businesses that I've been involved with in in a very long time. I was recommended to come the the Classic Collision by Hennessy Atlanta Lexus and I will never return ever again. It is enough that my car was hit by a Uber driver but when my arrived on 11-20-17 it has been a nightmare. They lie to you from the receptionist to the General Manager to the collision repairer. I am in my late 40's and I was treated like I was getting my Tonka toy truck repaired. I had to call every day for 29 days straight, I had to go up there on my lunch breaks to make sure that my car was being repaired. This "Certified" Lexus repairer told me that my car was going to be repaired four times and all the times he promised me none of them turned out to be true. On the days that I would call I knew they had caller ID they wouldn't even pick up the phone they would not even say hello just put my incoming all into a voicemail. I love my Lexus dealer and trust they would not steer me wrong and after I picked up my car I had to take it to Lexus because the Airbag light kept coming on and off and then when I turned my air on it sounded like a train coming from my vents and my car only have 50K miles on it and I keep up on all the maintenance. I took it back to Lexus and they had to repair my car and I have no idea where or who paid the bill but I am very thankful for them repairing what Classic Collision didn't take care of. But I didn't read the reviews on this company until I took my car to Classic Collision if I would have read the awful reviews from other Lexus owners I wouldn't have taken my car to them in the first place.
Please stay away from this unprofessional and very inconsiderate auto collision place.
Poor service, poor location, no pride... - John Galt
Bought a car here at a better price than dealer in Warner Robins, but have repeatedly gotten poor service. Took car in for 30-day check, employees standing around smoking or on computer playing, only one service writer, work got done, but detailer did poor job; in fact top of car and hood had circular scratches like the rag had been dropped on the ground. On another occasion had work done on car, but found it was not done when I got home as I had marked consumable parts that should have been replaced. Recently my salesman called me, said he'd quit and was working somewhere else, so I rode past VW dealership - like a graveyard. I realize brand is having some problems (diesel), but there were hardly any cars, only one salesman, employees standing around smoking - just no pride. Sorry to say a reputable dealer like Jackson bought his brand at a bad time and has been stuck with a poor staff culture. I think it would be best it dealer merged over on Subaru or Mercedes lot and that facility and staff were utilized to sell VWs and fire everyone over at Eisenhower location.
Awesome, Just awesome Service - Hwevans55
I called my sales rep Sim Thomas on a Saturday to try and squeeze in a quick maintenance. Sim recommended that I call and get in touch with Frankie I believe, Service advisor, and he was able to get me in ASAP for. 30 second be fix. Super awesome to not have to wait! Norm Matthews the business Mgr even made an effort to recognize me and say hello. This dealership is a well oiled machine, pardon the pun. I highly recommend this team for your next car or service need. Thanks Guys!
Stone Mountain Volkswagen
Jim Ellis Volkswagen Kennesaw
Assistant Service Manager