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I had an excellent experience at Kona Auto Center! Allen... - Elena H.
I had an excellent experience at Kona Auto Center! Allen C. from Sales was kind and patient and never made me feel pressured or uncomfortable. He was able to help me trade in my car from the mainland and get me into a Jeep which is way more practical for island life. I was able to get a great trade in value as well as a great deal on the Jeep. He went above and beyond to make sure the Jeep was perfect and had everything I needed. Also, Cassie in the Nissan Service Department was extremely friendly, knowledgeable and provided exceptional customer service. I would highly recommend buying from Kona Auto Center. A+ :)
If I could leave no stars I would. I’ve been waiting for... - Justinehumbert19
If I could leave no stars I would. I’ve been waiting for over two hours for them to inspect my car and nothing. Asked to leave and they said I have a invoice and I need to wait. Invoice! For what my truck literally never left the parking spot it was in for over two hours. Horrible service!
Is there less than one star? Because this company... - joeb
Is there less than one star? Because this company deserves it. Dropped my 2019 Ram 1500 off to get looked at, less than 9k miles and is already having issues.
After talking to the maintenance tech they told me they would have to order the part and would have it in 2-3 weeks. Okay, no issues. After coordinating with the maintenance team to conduct a late pick up I thought everything was good. I would pick the keys up at the sales office before they close. Great. Simple enough. Boy was I wrong!!! After 30 minutes of the sales staff frantically searching for my keys they informed me that the service team never dropped them off because I had an outstanding payment due to the service team. Apparently the service team had texted me and called me to inform me this. LIES! Also this is the first time I have ever brought my truck to this place (and the last). How do I owe money on something that is under warranty? And where are these phone calls and text messages. I wish I was part of them.
Now I am paying out of pocket to uber to the north shore, just so I can Uber agin tomorrow to get my truck. $60 one way.
The sales team go to response was the fact that sales and maintenance are separate. It's the other guys fault and we don't take responsibility. Way to throw you team under the bus dude. Zero responsibility take. Zero effort made to help me out. Zero compassion. Zero reason to ever do business with them again.
Krystal is the go to person over there! - Marcus Thompson-Ua
I had the awesome pleasure of working with Krystal Yago. Her knowledge of everything and above of all, her understanding of individual scenarios and situations, made me and my family feel more at ease and not ‘pressured’ or have that ‘rushed’ feeling you typically get from dealerships. I would HIGHLY recommend seeing her and I will be doing business with her again in the near future!
Fa’afetai Krystal Yago!
Professional service people. - Kolohe
My first time receiving vehicle service from Windward Jeep. I am disabled and the gentleman who helped me was very patient and helpful. Hope the next time there, get him again for me service advisor.