What a gift for you guys. - ernest ndaisaba
Bought my car from him and i have never experienced an problem with it plus friends i referred to him, they have been telling me the same thing. thumbs up Jeff and your sales man Matt.( Ernest)
New veh lease - bon911
It was a pleasure dealing with Chez... this is our 4th new veh with this dealerships. We will refer all our friends interested in a Honda.
Fast service - Michael L Johnson
Fast service and Shanea Smith was very helpful. The staff cheked the car out very well.They furnished a vehicle for us to take care of some business while the car was being serviced.
very professional - honda person
Brandon was very patient and thorough in demonstrating the various features on the car. we are not computer literate so it took some time to help us get comfortable with the car. we never at any time felt the pressure or that we were being worked like happens at many dealerships. I have actually bragged smith's to my friends and would certainly encourage any one interested in a car to consider smiths..by the way, over the years, we have purchased many cars from smiths both new and used but at smith Honda, this was by far the most pleasant experience!
They stand behind their service work - honda56
Lee the service Manager & GM Craig Collins listened sympathetically to my complaint about my valve issue I had with them & backed up their work by going above & beyond to make it right! This is rare in today's world & I would recommend giving them a chance to earn your business.
Rob C. Boise
Shady and dishonest - KelseyA
My BBB compaint-
On Feb 13 2018 I went to Honda looking to purchase a vehicle. I found one I was interested in and we filed paperwork to see about getting approved for financing. The bank wanted $2500 down for the vehicle. I did not have the money at the time so I said I'd come back.The deal also included trading in a vehicle I currently own. The finance officer insisted I sign the paperwork that moment and give them at least $100 to hold the car so I can buy it later. The finance officer that was helping me sign papers had repeatedly told me that until they had the $2500 and the keys to my trade in, that the deal could be canceled. After a few weeks I ran into a financial issue and discovered I couldn't afford the vehicle anymore. I went in to let the dealership know i had to cancel the deal and was met with disrespect, lies (about speaking with my reference), and was also threatened with " the bank will be after you" all of this coming from someone named Jessie. He also would not give me the name of the bank who they insist the loan was through. I spoke with an officer at city hall and was told I can file a civil suit and receive my $100 back along with ending the deal. This business is shady and I feel should be reprimanded for either being dishonest with their clients or dishonest with the bank (if they really did file with the bank saying I gave them $2500 when in fact I did NOT). I have not given them $2500, they have not payed off my potential trade in vehicle, and I have never taken possession of the new vehicle.
wonderful customer service - adriennespilot
I drove 2 hours to buy my Honda pilot because all the dealerships in Spokane were shifty. I was greeted by Kelly and she was awesome to deal with. we worked out all the numbers over the phone before I made the trip out there the pilot was in spotless shape! they checked on us the next day to make sure everything was ok. well today we get a care package from them filled with little food goodies. I have never gotten this from any dealership let alone a real estate agent so I was amazed. I recommend this dealership to all my friend because they are worth the drive. I will always buy from them as long as we are in Spokane!