Love my Sportage, thanks Tom! - Daffy
I went in for an oil change for my 2014 Sportage, walked away w/a brand new 2017. Excellent customer service from Tom Yager. He answered all my questions, offered me a deal I couldn't pass up dropping my payment, set everything up on my radio stations and phone and so on. He made my dog and I feel important as a customer, All the staff is excellent, and I will continue to take my business to George Gee KIA, Cd'A, Idaho.
Dawn Pierce - Dawn Pierce
I had the most awesome experience. Bobby was great! I will refer you to all my friends!
Dennis Dillon you ROCK
Horrible customer service. - Vanessa91
I’m a single mom who came here for the $3,500 trade in for clunkers because I needed a reliable car. The staff is beyond rude, including most management. They fraudulently sold me a car that had been in an accident and did not disclose that information. And then basically told me I’m lucky they are even fixing it because I test drive it and should have known. The sales manager expected me to believe that the cost for repair was coming out of his own pocket which I know is not true. They think because I’m a 26 year old woman who isn’t married they can screw me over. And they make it impossible for you to speak to the owner. It was so bad that my uncle called and spoke with the internet director who was supposedly going to apologize for he treatment. Never got an apology. I was told the car would be detailed before I got it and that was never done either. Absolutely horrible experience and the worst customer service ever. Never ever again will I buy a car from this so called dealership.
Simply the worst.... Now they won't even take my calls... - K9NSP
When I first learned that Kendall had purchased Edmark, I knew that it was potentially going to be a bad thing. And it was. But it's much worse than I imagined. From sales to service, Kendall has ruined it all. This is my story...
SERVICE: My truck displayed a check engine light and put itself into low power mode one early morning on the way to work. Low power mode forced me to clear the light to get the truck the rest of the way to work. Upon arrival at the Kendall Service Dept. they were unable to pull a code for the engine light and ended up replacing a $900 motor mount, assuring me that would fix my problem. It didn't. Two days later it happened all over again.
Rather than fix it, I chose to sell. And when I was cleaning out my truck for the sale I discovered some recall paperwork that was sent to me in the past that I simply needed to keep in case this exact problem ever developed. It did, obviously, and the letter arrived so long ago that I didn't remember it. And neither did the service dept..
So I spent $900 on a repair that I didn't need. And when I called to try and make this right they couldn't be bothered to take my call.
SALES: This place used to pride itself on straight-forward deals with no hassle or negotiations. This is your price, take it or leave it. Not always the best way to buy a car, but sometimes you just don't have time to play the game that comes with car buying. Except now they tell you that's the policy, and the games go on anyway, making it the worst possible way to buy a car.
In my case, I simply wanted the price for my trade that the Kelley Blue Book said I deserved. Not the high price, just the fair price. And they came in low. So I reiterated that I simply wanted the fair price that the book publishes, and they actually went lower. And they never would put the price of the car that I was looking at into writing, so I moved on.
Long story short, I went down the street to Peterson Chevrolet where I was in and out in a couple of hours, I received the fair price for my trade that I was looking for without any hassle, and I got a fair price for the car that I was looking for. And you should do the same.
THE MORAL TO THIS STORY is simply this: Peterson Chevrolet, just a few miles down the road in Boise, will treat you fair and respect your time. And you can't run away from the criminals at Kendall Auto Mall fast enough. Lest you just want to hang around and let them mug you while distracting you with cookies. Caveat emptor.
Excessive problems, unsafe vehicle... - legion_miracle
Bought a 2013 Chevy Cruze from this location. less than 3 months into the lease the vehicle began experiencing a variety of issues including overheating, and electrical issues. Error messages included "Service Stability Track", "Service Battery Charging Systems," "Service Stability Track," "Service Power Steering Systems," and another one advising to roll down the drivers side window and roll it back up. This was also combined with the MyLink system resetting while driving, poor idle, poor / delayed acceleration, and flickering of the headlights. The dealer did do a diagnostics, and found a mouse nest in the air filter (much larger than would have occurred in a couple months even if the car had been sitting), a clear sign that a good inspection was not done on the vehicle prior to sale. Furthermore the diagnostics resulted in them assuring it's a bad alternator which they want $400+ to repair (alternator rebuild 100$ new alternator from Advanced Auto Parts about $170 with 25% off coupon code) nearly 300$ in labor for a fairly quick repair. After speaking with an alternator and starter specialist, I have been informed dealer had to have sold it with a bad alternator (Thank You Gavin at Start Specialists). The vehicle was looked at and the hose from fill bottle to housing was glued in, and the housing was broke (resulting in the overheating). The vehicle died on the interstate at 80 MPH, this is clearly an unsafe vehicle and the dealer refuses to take any accountability. I cannot recommend them for your used car purchase, and highly advise you stay away without the vehicle being inspected by an outside party.