159 Illinois Jeep Service Centers

Service - Angiek2453

Fast and friendly service Thank you Aaron Bradford. Will be back on my next visit. Very nice clean facility. What more can I say. I guess this day it all.

Radiator and battery replacement $1,070.00 - Carlisah

My car was leaking radiator fluid. I called PDR. and told them so. They set me up for an appointment on Jan 3. My Battery died before Jan 3. and I told them so. I told them that I would have my Saturn Relay towed to them about 15 mins late. They told me that they would replace the battery, radiator and  hoses for $1,070.00. I told them that I will have my car towed back to my house then the said I owed $225 for the estimate. They didn't mention diagnostic charge at any time and they didn't allow the towing company to take my car until I paid. They later brought it down to $197.00. Be aware if PDR  just looks at your car you're going to pay about $200.00 and average radiator replacement is about  $500 according to the internet.

No one ever calls you back except for the salesman - barri

I have had my 2014 Dodge since August, and have had a couple of issues that no one seems to be worried about and to be honest they aren't the worst things to have happen but it's been in for service several times and the issue hasn't been resolved nor have I been told why my vehicle is doing this. Oh I've been given a lot of song and dance, and I do mean a lot of dance! But still no clear reason why this vehicle equipped with the same options my last 2 Dodge's had that never did this. 2 weeks ago one of the top "people" at the dealership came to talk to me while I was bring the vehicle in for service. I don't know who he was nor do I care who is was. He took me into this side I would call it back room to talk to me.. Strange enough to start with but why he took me here I wasn't sure nor did I like being in this room. Oh well, that being said this gentleman tells me he now has another vehicle doing the same thing. The vehicle try's to lock and unlock itself and flashes the tail lights and some times the headlights when you get the doors wet. It will even flash them if it rains real hard. Now this was the second person that was going to call me within a couple of days. The last time I had to call them back after 4 weeks. Now this gentleman was going to call me back either the Monday or Tuesday after I was in the service department. Now I haven't heard a word from them since. I have given everyone my cell number to contact me because I do travel for work and not always there to get all the messages. I feel that this dealership thinks I'm just going to go away and let this go. They are mistaken big time. Because the more time that passes the more this grates on me and the further I'm going to go till I get a positive answer on why someone would build a vehicle that has these issues without a fix. It would seem to me, now I'm just speaking about myself, if a car builder was building several models that have the same set up that within 4 or 5 years someone besides me would have had this issue and there would be a fix or that there would be a notice on the car, please don't get it wet because the lights will flash and we have no idea of how to fix it .

What a Dealer and Service should be - rod300

I would like to thank and recommend the entire staff at Marty Cancila Dodge, Jerseyville. I had my car serviced, the entire staff was very nice and helpful this is what a dealership should be. My car was not purchased there, my mistake . I will be going back!

Bought our last 4 vehicles here at Roanoke. And we... - Chappy

Bought our last 4 vehicles here at Roanoke. And we couldn’t be more Happy with the Whole team here! The friendlyness of everyone is very commendable

About a year ago I purchased a 2021 Wrangler from Doc. - jaybogs

About a year ago I purchased a 2021 Wrangler from Doc. I was very happy with his service and professionalism. Just recently I went to my local Jeep dealership to inquire about upgrading my headlights to LED. Initially I was blown off and had to track someone down for answers. I was told they couldn't do it and was told that no one has ever inquired about such an upgrade. I decided to reach out to Doc and he went above and beyond to get me the answers I needed! He hooked me up with Erica from parts and she killed it! I went up to see her and she ordered the lights right then. She initially told me it would be a few weeks but as I was leaving the parking lot she was chasing me down to tell me she found some up north and would have them within a couple days. Awesome! from there I was contacted by Lisa in service. She set the appointment up and took care of me from there. She called and text me while the install was ongoing. The service department killed the install and needless to say, i love the new lights! I have purchased several vehicles from my local Jeep dealer but am now a committed customer of Sam Leman! Customer service goes a long long way with me and the service I got from everyone I encountered was 5 star! Thank you for your professionalism! We will be seeing you soon! Jay Lincoln, Il

I am currently driving a rental vehicle (Charger) while - Sshaw56

I am currently driving a rental vehicle (Charger) while my car is getting bodywork done following an accident. There is no owners manual and I was having a time trying to sync my phone to the car. I arrived at the Morton dealership early November 16 hoping someone on the sales team could help a guy out. Luckily DENNIS JORDAN took it upon himself to promptly get my phone connected and he demonstrated other features of the audio and climate control systems I didn’t know how to access. It was a pleasure to just walk into a business I haven’t traded with in the past and get knowledgeable help from courteous staff. Sam Leman, you have a real jewel in Dennis Jordan! Steve Shaw Morton, IL

We were visiting the Crawford County Humane Society in - Jamie B

We were visiting the Crawford County Humane Society in Robinson Il. While we were there, our tire pressure monitor light went on. My husband found a nail in one of the tires, and the tire pressure was 22psi. We went to Silverthorne Ford to see if they could help us. These people could not have been nicer. They were going to patch the tire, but Geoffrey discovered some large cracks on the inside of the tire. We were shocked since we had just had our tires rotated by our mechanic, and he never said anything. Jordan was surprised the tire hadn't blown. It could have been a bad accident if the tire had blown while we were driving at highway speeds. Even though the mechanics were busy, they took the time to replace the damaged tire. Geoffrey inspected the other 3 tires, and the other 3 were beginning to get cracks in them as well. This is a Ford dealer and we have a Toyota, so it was really nice they were willing to help us instead of sending us elsewhere. We live in Minnesota and we're on our way back. We forgot to take pictures of the tire to show our mechanic. Makayla was nice enough to send us some photos. We were just so amazed at the kindness and customer service we were provided by everyone at the dealership. Jordan, Geoffrey, Makayla, and Bailey really stood out. Bailey spent a lot of time showing my husband the owner's Hellcat he was detailing while we waited. We couldn't have been happier with the service everyone provided. We would highly recommend you take your vehicle there if you need any service.

One time visit while traveling through Chicago - Steve

In October my wife and I were traveling from the West Coast to the East Coast on a month-long trip. While visiting Chicago on a rainy day my windshield wipers stopped operating. I've had this Dodge vehicle for 23 years and experienced this problem before. A plastic bushing needed to be replaced. I carry extra bushings with me just in case of this problem. I stopped into this dealership and spoke with Dave Schoenhofen (service advisor) for help. He came out to my vehicle, saw my problem, replaced the bushing, and within 15 minutes and at no charge to me had me on my way. I think how he handled my situation needed to be commented on since what he did is what makes a good service center and brings customers back. STEVE P.

Very nice and helpful. - elainebaltzell24

Very nice and helpful. We always get our cars serviced there. And have traded with you guys. Just so nice.

Syed Hussain was very friendly. - Tmehmood2073

Syed Hussain was very friendly. Make us happy by giving us great deal. We are repeated customers and only come due to Syed. We refer lots of customers and will keep referring more. Please keep him because he is one of the best person we met. He always feel us like a family