1,967 Illinois SRT Service Centers

Recently had problems with my 2021 Honda Civic Type R. - Sand.antonio18

Recently had problems with my 2021 Honda Civic Type R. I took the car in for repairs. At first they told me it was a slipped clutch I paid close to 5k out of pocket for repairs. When I got the car back I drove it 3 times it seemed fine at first but I also wasn’t driving it hard since they just replaced the clutch on it. On the third day I had it it broke down again with the same exact symptoms as the first time only this time there was engine knocking. Now I’m down 5k on a 2021 vehicle with only 24k miles on it and they claim it needs a new engine now and the dealership says they can’t do anything to help me not even with their lifetime warranty or the manufacturer’s warranty. The service representative I had, Craig Lantz, was very rude when I tried to get my car towed out of there he even tried to charge me a storage fee which would of been 1,100 dollars even though I told him he never notified me of any storage fee when I left my car there. I spoke to mr mike Hayes and at least he helped me out on that. Overall terrible experience 5k gone on an supposed repairs that didn’t even fix my car. Also on top of that the communication from Craig Lantz was horrid management can double check our calls to to verify this claim. He called left me a voicemail saying he needs to talk to me but when I called more than once just to try to get in touch with him it took me calling several times just to finally get some details on the car situation.

Absolutely disgusting treatment by Mike Chino, Ken Lew - JM

Absolutely disgusting treatment by Mike Chino, Ken Lew and Kyle Copeland with Gerald Service Department. In the last 6 months, my vehicle has needed a replacement motor, motor mounts, coil packs, transmission and transmission mounts. It is still broken, but the dealership is lying and saying there was an "incident" and they refuse to service my vehicle which is still under warranty. The only "incident" was that three of their employees, including Kyle and Ken, aggressively approached me regarding my concerns, unnecessarily escalating an already bad situation. My car has been in the shop on average of every 1500 miles for major repairs for the last four years. The service department is incompetent, dishonest, and incredibly rude. Do yourself a favor and go to Napleton, you won't get quality service from Gerald. You will get lied to, bullied and harassed. If you are looking to purchase, stay far away from Hyundai and the Gerald Group, unless you want to be treated like dirt. They do not value you as a customer. Also, please note that Mike Chino bribes people to remove bad reviews, which is why you don't see many listed here.

The air conditioning on our recently purchased 2023 Niro - michael.santay

The air conditioning on our recently purchased 2023 Niro went out; although it took several weeks for the issue to be located and the parts ordered (which added some time to the process) the service dept communicated throughout the process, provided a HEV loaner, and ultimately worked with Kia on the fix and related warranty coverage. Thanks to Chris and the team for resolving this.

I had a wonderful experience at Gerald Kia. - Sharonmurphy918

I had a wonderful experience at Gerald Kia. Gina is so helpful, she explains everything , how long it should take and what my cost should be. I felt very comfortable here.

I bought my car from Mr Escareno months ago and I love - nwc

I bought my car from Mr Escareno months ago and I love it. Came in for service and I was taken care of by Lynn checked me in without and appointed and even accepted a coupon I had. Basic service is always good when you get in and out quickly and so I was happy to be finished in time to get some McDonald's as I left. I didn't realize that I was taken care of by the service manager Lynn, she is so customer friendly, not like some places you go and you have to be friends of the owner to get service. I'm sticking with Lynn and her mechanics. Thanks again Great place. Buy your next car here and see Lynn in service.

Recently purchased a vehicle which was well overdue my... - Mbunivers

Recently purchased a vehicle which was well overdue my last car was one headache after another worked with Tony D I ended up getting a 2018 certified Toyota Avalon it drive like a dream Tony was amazing best sales experience I have had buying a car he don’t let nothing get in the way bad credit no problem this or that as Tony says No Problem ! He really knows his car so he helps you make educated choice thank you Tony D I’m coming next week with my neighbor she’s been lookin I told her Tony is only guy to see Tony! Tony !Tony !

Left with more problems than I came in with - unhappynow

Came in with urgent airbag message and left with urgent airbag message, urgent ABS message, wipers that wont turn off (they just pulled the fuse and left it in the fuse box), and turn signals that don't work. All this is the result of them just doing a diagnostic scan. I can go back and have them look at it again for a minimum of $600 - no guarantees on what the final figure will be.

Very satisfied with service provided. - dixo1011

Very satisfied with service provided. Work done on my vehicle was done in a timely manner.

I purchased a car from this dealor, three days later I'm... - lorirn1

I purchased a car from this dealor, three days later I'm driving on the highway and a semi truck hit something that went under mycar and did damage to the under carriage, I initially tok the car to a different dealor who estimated the amage at $1200. The dealor also asked me to purchase another car and trade this car in, mind you I have only 300 miles on this car. I informed them I need to check with my dealor as well as my husband. Aftrer speaking to my dealor they said bring the car in so that they can look at it. Once at my dealor they gave me a estimate of less that half the price of the other dealor. Needless to say Nick, Seba and Rob are AWESOME. I didnt go further indebt, my car will be fixed and they will also give me a loaner, something the other dealor wuldn't do.