Excellent experience every time! - INFINITI Lover Yannie
Scheduled a Saturday appointment to have my vehicle serviced and I called the day before on Friday because I decided Friday worked better for my schedule. Nick received my call and told me to come right in. He reviewed my request, serviced the vehicle, updated the factory recalls and kept me updated on the process. Fixed some door trim by hand and just took care of my vehicle. He was proficient and professional and treated me like a superstar! Most importantly I felt like a valued customer and I felt like he appreciated my business.
Service center excellent, call center bad for appt setting - DebInfiniti
Service is always excellent. All service personnel is friendly and very helpful. I would not have my car serviced anywhere else.
When I have called to set an appt in the past, I could leave a message on the voicemail of the person that assists me when I come in. This time it was different and the person didnt seem to know their job very well. I was told it was a call center. You may want to monitor those calls, as my experience was not a good one. However, all ratings below are based on the actual service center...I would give the call center for appt setting a poor rating
Dryer & Reinbold QX 60 - Happy customer18
Andrew Weiss worked with us to make a deal. He did everything he said he would and made it easy to trade at D/R Indy.
Disappointing - Birdman01
I booked a $170 20,000 mile service online when i went to pay they said it was $250 and that they do not have services offered for that price I showed them my phone where the desl was but i guess i “settled” for $205 but really i had been there for almost 4 hours so just wanted to leave especially since i wanted them to fix my spoiler that was coming off i had just bought my cpi 17 maxima platinum fro ed martin in anderson they said any nissan will fix it no problem but you guys said nope cant do it your car has been wrecked not our problem its “their” problem. This is coming from richardson the service manager because the girl working didn’t have a clue but ya he said cant do call martins. So i called martins they ft wayne is just trying to upsale you bring it on down no problem so i did they fixed and adjusted the trunk free of charge took less than 2 hrs! And by the wsy ft Wayne did not hand wash or sweep the car like they were supposed to by the service package I purchased! So long story short i got screwed out of $35 bucks but thats also what the service manager said too trying to make me feel bad i guess. Not impressed at all. Not sure what else to say other than ft Wayne did quote me the cost the repairs through them so maybe I’ll just be taking my car an hour and half south for better service. And martins does not think my car was wrecked I believe them!