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No issues at all with the service. The intake process is... - ML
No issues at all with the service. The intake process is cumbersome though. I had an appointment for routine maintenance, but because of my work schedule I had to drop off the car early. I had to sit while the service advisor finished a long phone call then took someone who arrived after I did because his appointment time was earlier. I basically had to wait 20 minutes to accomplish something that should have taken a minute or two at the most. For uncomplicated things, we should be able to drop off the keys and go. The service advisor could call if there was anything to discuss.
Literally signed up for an account to warn others of the... - nowclickthis
Literally signed up for an account to warn others of the nightmare that is Walser/JLR of Wichita. There are lots of fake reviews on here -- the real ones are clearly the negative ones and mirror my own experience. The sales folks are dishonest at best.
I can't speak for the service or parts departments, but the buying process goes like this: their claim to fame is firm pricing from day one, with no negotiating. They stick to their guns on this; if you call them out on above market pricing (above KBB for used cars, or above MSRP for new cars) they'll shrug -- all the way up through the various levels of sales managers -- stating pricing is set by Upper Management and there's nothing they can do.
Your first call or visit will be pleasant; they'll happily discuss their inventory, their no-negotiating sales process, and maybe even get you a cup of coffee on the house. They might return your phone calls once or twice. When you go to follow up. Then they lose patience; do you want the car or not? There's a lot of interest in these rare vehicles, you know.
They keep their inventories small. "We're a small town operation," you'll be told. Every time they get an inquiry about a car, they'll raise the price a few hundred dollars. "Oh yeah, the longer the cars sit there, Management tries to cover their costs by raising the price. Still interested? This one's rare!" they'll quip. Eventually they get a buyer, because their inventory tends to be unique. Don't fall for this -- they're competing against large national sellers like dealerships in bigger cities who will almost always get what you want, for thousands less, and still be willing to sell you a car without this BS, even if you aren't local to them (shoutouts to KC, Naperville, and North Atlanta LR dealerships for this!).
We fell for some "unique" inventory they've had twice now; both times, while awaiting photos of the cars to become available because they were supposedly still waiting to receive them, the prices were raised on the website by about $1500. We called back to ask what was up. Dennis nervously explained, "Yes, Management did raise the price. Better hurry before they do it again!"
The icing on the cake: if you want to put a hold on a car, say while you await financing, they require a *non-refundable* deposit. What? Another family in the store at the same time as us were chewing out the sales manager because they had put a non-refundable deposit down, and their car was sold out from under them while awaiting financing the *dealership itself* was arranging. (It was easy to overhear this conversation because of the shouting match going on!)
That was enough to walk away.
As other reviews on here say, drive a few hours to KC, or OKC, or call competitive national dealerships who will be happy to sell and ship you a car. Save yourself from being ripped off, and who knows what else with these folks.
This is the kind of dealership that gives the process of buying a car such a bad rep!