2 Kansas Lexus Dealers

I brought my Lexus RX 350 in for its 70,000 mile service - Shannon Bundt

I brought my Lexus RX 350 in for its 70,000 mile service today, and once again had the pleasure of working with Jen Tracy. Over the past three years, she has been my go to service advisor, and her consistency, professionalism, and attention to detail are truly exceptional. Jen is always knowledgeable, transparent, and incredibly easy to work with. She takes the time to clearly explain what’s needed, what can wait, and ensures I feel confident in every decision regarding my vehicle. There’s never any pressure, just honest, thoughtful guidance that builds real trust. What stands out is her commitment to customer care. She communicates proactively, keeps everything running smoothly, and makes the entire service experience seamless from start to finish which is one of the many reasons we will be a Lexus family from here on out. It’s rare to find someone who combines technical expertise with such a high level of personal service. Because of Jen, I never hesitate to bring my vehicle in and know it’s in great hands every time. She is a huge asset to the dealership, and I highly recommend working with her if you want a stress free and reliable service experience.