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Excellent customer service from Ruben. He gave us his... - Classyhill
Excellent customer service from Ruben. He gave us his full attention from the moment we walked in and was very helpful and polite through the entire process
Amazing help and customer service - Elvira123
Berry Wilson helped me and my mom with buying a great car we seen on their website today. He was very friendly and didn’t waste any time! We were treated very well and we'll happily be getting that same car very soon!
Service Department - #1Makenna
Service department is always friendly, courteous and very efficient and informative on post service and willing to assist your for your convenience. HAVE RECEIVED GREAT SERVICE!
Bought the second CX-9 from Alton Blakley - CX-9
We purchased a CX-9 from them in 2010. We had 190000 miles on it and have spent almost nothing in repairs. Most of that credit goes to Danis Combs and his service team. We passed this car along to our son and was in the market for a new car. We shopped many dealers and brands. Adam Roark and Chris Todd worked very hard to make sure we drove the vehicles we were interested in and that we got a good deal. We ended up buying another CX-9 GT 2019 from them. Due to Danis Combs excellent service department and the hard work done by Adam Roark and Chris Todd on the sales end, we had to chose Alton Blakley again.
service of my 2001 F-150 - happyF-150
I was very pleased with people in the service who worked with me as to what I needed to do to my truck because of the years that had passed since my last 30,000 mile service.
Thank You for your great work
Randall D. Scott
Chris Mixon was the ultimate sales person. He was very... - Bob Taylor
Chris Mixon was the ultimate sales person. He was very knowledgeable , helpful overall a very nice person. Sebastian also pitched in to help retrieve the USAA financial forms. Also, John Daniels was very efficient. Overall , Avery pleasant experience. Thank you for your service oriented staff!
Great people to work with. Got a much better deal than... - ChuckL
Great people to work with. Got a much better deal than the other Mazda place in town. Earl was very knowledgeable about the vehicle and Matt was great to work with via text on the numbers. Everything was negotiated before I stepped in the door! Would recommend them to anyone.
Understaffed Dealership - TSHouse
Car dealerships have a reputation of being the worst when it comes to poor customer service and Kerry Mazda of Florence Kentucky is just one of those dealerships.
After agreeing to a cash deal online with Kerry Mazda of Florence Kentucky, we made a 300 mile trip from the Chicago area to pick up the vehicle. When we arrived at 9:00 am, I stated that we needed to be out of there within 2 hours as we had another 300 miles to get back home. The sales person, Charles Oglesby, stated that it wasn’t a problem, we would be on the road within two hours. That was a lie!
Kerry Mazda of Florence Kentucky requires a finance manager to oversee all transactions even if there is no financing involved. Due to poor staffing there is no dedicated finance manager on site. So if the finance manager is at one of the Kerry Group other dealerships you have to wait for him to show up. That finance manager didn’t show up until 11:00 am. Never did get his name and his signature is unreadable. He then proceeded to give us blank ‘Power of Attorney’ forms to fill out. Is this a valid documents as it was never notarized while we were there? Let’s hope we actually get the correct title to the vehicle.
Kerry Mazda of Florence Kentucky website states you can be prequalified in seconds and that the typical visit is 15 minutes to 2 hours but once you get to the dealership be ready to wait hours!!
Due to Kerry Mazda of Florence Kentucky total disrespect of the value of the customers time it was 7:00 pm before we arrived home.
Charles asked for a recommendation after the travesty of their service. So here it is.
I will never purchase another vehicle from Kerry Mazda of Florence Kentucky and if you value your time you shouldn’t either.
Poor Service. After we bought a vehicle from them. - KenAndrus
We took our 2005 RX-8 daily driver - in perfect shape - to Paducah Mazda for a factory recall, they kept it for months and didn't start it - lost compression, and now it won't start. And they won't do anything about it. And we bought a vehicle from them! Will never do business there again.