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Excellent - Jetlag
The salesman was concerned about me and set me up real well and took care of me. His name is Deontae They went the extra mile.
Smooth sailing - timothybme
Ryan Cobb made the process smooth and worry free. He answered all my questions (I had a lot), made sure I understood every cost and fee and had no pressure to buy. His goal was to get what I wanted when I wanted it.
More importantly weeks after the sale, he still takes time to answer my questions. I highly recommend Bachman and especially Ryan.
Untrustworthy - Leslie Grant
I recently purchased a vehicle from the pre-owned car lot. I brought the vehicle in for a dash replacement (which was agreed upon prior to purchasing the vehicle) and Tim, my sales consultant and Donnie my sales manager tried to pull one over on me and put on a dash skin, rather than replace the entire thing. It didn’t even look professional. I immediately brought the vehicle back in to get it removed, and they tried to give me the run around. I am just very disappointed in the service here at the dealership and would not recommend anyone to the pre-owned car lot. I have tried to contact the Vice President who work higher up and have yet to hear back from them I have lost all respect and trust in Quantrell Subaru.
Trying to get service from them! - kentoboo
Their service department is either woefully understaffed or they don't care. Trying to get service on my a/c today, June 27. Was told it would be at least after the 4th.