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We recently bought a Subaru Forester from Neil Huffman... - sdwednesday
We recently bought a Subaru Forester from Neil Huffman dealership. Chris Kerfoot was our salesman and he was very knowledgeable and patient with all our questions. I would highly recommend them.
First, I'd like to say that the people I came in contact... - CBWat
First, I'd like to say that the people I came in contact with over the course of 11-12 days while at Bachman Subaru were polite and seemed to follow Covid 19 guidelines which I appreciated! Now, Buyers Beware. If you are in the market for a USED vehicle, please take it to an independent mechanic for evaluation before purchasing. I found and fell in love with a USED vehicle at Bachman Subaru this week, and had an accepted offer contingent on my taking the vehicle to my mechanic to be checked out. As soon as my mechanic opened the hood he knew the engine was not the original engine. It was clearly a used/salvaged engine. This was never disclosed to me or my husband. Dealer notes for the vehicle refers to it being inspected, serviced and detailed at the dealership by trained technicians. Shouldn't a trained technician recognize a used/salvaged engine? Maybe it was noted but not important enough to tell a buyer who thinks they are buying an original, reliable Toyota engine! Not to mention they want a premium price for the vehicle. Upon returning the vehicle to Bachman Subaru I told the salesman and he made the comment that he had heard there was a vehicle on the lot with a second engine but did not know which one. While this may be ok for a dealership to do I think it is UNETHICAL to not disclose to a potential buyer. So, please do not go solely by the Carfax report because the Carfax report for this particular vehicle was clean, or any Dealer's info, have the vehicle checked by an independent mechanic you trust.
Sales guy off his meds - LostCustomer
I am visiting my family in Cincy, and since all PA car dealerships are closed, I thought I would see if it was possible to sell my 2019 Crosstrek here. I called once, explained my situation, and was put through to the used car manager, who did not answer the phone. So I tried again an hour later, in the hopes the used car manager was available. Instead I was put through to Mike(?) who proceeded to cut me off and tell me that I am delusional or losing track of the dealership I am calling. He accused me of calling four times, and he had put me through to the used car manager so why was I calling again? Then he accused Me of calling last week and bugging him about this. Granted, I lost my cool and hung up on him, but xxxx, I have never been yelled at my a sales person before. Someone who obviously confused me with another customer but was convinced I had been pestering him for weeks. Seriously? Even if I was a delusional repeat-caller, good sales etiquette suggests you put up with it! So good for you, Mike, you got that off your chest, now take your meds, buddy. Oh, and by the way, you have lost my entire family, who have used your company for years, as customers.
This was my first purchase from Subaru. I bought a new... - fspeaks
This was my first purchase from Subaru. I bought a new crosstrek and had waiting on one in particular for a while. Valerie was absolutely wonderful in helping me purchase my crosstrek. Very helpful, accommodating and willing to answer any questions I asked.