Decision making made easy and hassle free - Marie Broussard
Began the process about one month ago. Visited on a Saturday without appointment and by chance, met Michelle Newland. She made us feel very comfortable about tkaing our time to become informed car shoppers. We were able to test drive several different BMW series over the course of a few weeks. She was very knowledgeable about the cars we drove. No pressure at all. After our final decision on the type of car I wanted my husband and I went in and were treated more than fairly. I not only bought a new car but have a new friend as well. I haven't had the car for a week and keep telling family and friends what a phenomenal experience. So excited to begin this car (instead of suv) experience! Thanks Michelle!
BMW 528i - Lauri_A
Excellent customer service. Fantastic car. Would highly recommend Orr Bmw and sales man Joe Kendall. This is our second vehicle purchased at Orr BMW and we have been very satisfied with the vehicles & customer service
Hixson at Monroe is a JOKE! - MichaelG
I have a 2015 F-150. The truck on a cold start would rattle and tick around the front driver side tire. I knew this wasn't a normal sound because my last truck did it and I was told "that's what a Ford sounds like" .. the main barring went out shortly after. So I took it to a Ford dealer in Minnesota while I was on vacation and was told it was normal. Returned to Louisiana and took it to Hixson told them what was going on with it, showed them videos I had of the noise. They kept it for 2 weeks!! During this time I did NOT receive one single phone call from them about anything I always to call and check on it. (This whole time I'm dealing with the "service manager") aka Sam! I finally demand a response on what's wrong he tells me the cam phaser and solenoid were out and the part would be in the following Monday.. Tuesday came around and he called and said it was ready, I went to the dealer at 530 and he wasn't there.. I had to wait 30 mins for them to find my keys, I paid for my oil change and asked for my warranty paperwork, the woman looked at me and said there is no paperwork to go talk to a woman in service so I did so. I talked to a woman named Terra, she looks at the computer and tells me "sir I'll take the rap and ratting them out but nothing was ordered or fixed on your truck" I said I'll be in contact the next day, I walked out and started my truck and heard the noise so I shut it down and went and got her so she could hear. She told me that it definitely wasn't normal and to bring it the next day she would have me a loaner and she would call at 9 am. Next day came 945 am came around and nothing, I called her cell phone and no answer, I called service was put on hold for 20 mins, finally Sam (the service manager that has been pulling my leg) answered and said he was the one I needed to talk too. So Terra lied and wouldn't even talk to me. I finally told Sam I'd like to talk to manager above him and he had one call me. I told this manager what was going on and he says " sir I looked and listened to your truck with the shop foreman, those Ecoboost just rattle sometimes" I said... I don't have a Ecoboost, I have the V-8!!! SO there was yet ANOTHER LIE!! He could not answer me on why the service manager told me parts were ordered and could not answer me about Terra lying to me. So all in all they kept my truck 2 weeks for a oil change and now it's at another dealership getting looked at! I deal alot with the public and will be sure to tell everyone not to go to HIXSON IN MONROE Louisiana!!
A true disappointment - Mwilson
Went in to buy a 2017/2018 new or used, x-1 or x-3. Walked around the showroom for about 5 minutes, and sat inside for another 20 minutes on the lobby, no one willing to help me. I saw a total of 9 employees (non-service) inside only one customer being helped. They were small talking and drinking coffee amongst themselves. After the 25 minutes had elapsed I did one more full walk around all the sales area trying to make eye contact with all of them. Sadly after this with no reply I gave up and left. I will never return. I’ll drive to another dealer for my vehicle purchase and never send anyone I know to Brian Harris for anything.
Worst dealership ever, has no ethical boundaries - angelavitello
Again I give this dealership one star because there is no option to give them zero stars. These men will tell you anything and make empty promises to get you to buy a car. Then once you buy the car they will deny everything they promised and lie about it. I was sold what I thought was an extended warranty and come to find out it was an extended maintenance. When I brought my car to get the oil leak checked I found out that the cost to repair it would be $2500 and the extended maintenance did not cover this. I was talked in to trading my car in and I told them the only way I could purchase a new car was if they refunded or wrote off the BMW credit card they charged $2000 on for the extended warranty. Of course they promised to do this and of course they lied and since they use shady tactics such as switching salesmen throughout the whole process they are denying they agreed to this. I'm now stuck with a $2000 credit card for a warranty on a car I no longer own. What is surprising to me is that they sold my other car that supposedly has an extended maintenance warranty but it has never been fully paid for. Could this be fraud?
Do not use this dealership they are horrible. For the new car I bought I brought it in because the tire was saying it had low pressure, the idiots did not inspect the tire they checked the display screen which an 8 year old could do and now I'm having to put air in it twice a week.
Well my attorney spoke to the manager and they tried to Bribe me to take down my negative ratings. They said they would give me $1000 to delete my review. Well the credit are balance is $2000 not $1000. I somehow don't think that this is within good ethical standards but I guess when dealing with thieves and liars anything goes.
Not a 5 star place at all! - Darrell Lovett
I bought a2017, F-250 King Ranch
First the people talked me into getting two fuel filters which was 183.00. When I left I was going down the road a few days later and my fuel line came off. The inexspierienced people didn't put the fuel lne back on correctly. My new truck was towed in, Now my $80,000.00 new truck smells like diesel inside and out. They ignore me when I complain. They need to give me back that money to get my truck cleaned. But I get ignored every time they say what you want to hear up there.
I also have my console that's leather. It's coming apart and they just keep giving me the run around. The Service guy that says he can help doesent do a xxxx thing but tell you what you want to hear. I have been trying to get him to get this fixed for months. I am so fed up with this rip off place I can't see straight. Actually the finance man that sold me my truck got arrested for stealing from this sorry place(Hixson Ford autoplex) that's a joke. And the service is bad as any place I've.been. .
Please don't go here for any reason. I wish I would have went to Texas, I heard they give better deals anyway. I hope they go out business. And they all loose there jobs. No phone calls or nothing from the service guy that said he would help me.