Awesome! - Happy Lady!
Michelle sold me my 2nd BMW. She goes above and beyond your needs. She has definitely earned my loyalty with all my future car needs.
UnSatisfied Customer - Zachary,Sarah 2011
I purchased a used BMW from the ORR BMW., and I have had nothing but problems. We took the car back in a week because of noise in the front wheel of the car( after we called about the problem) that’s when they could fit us in. They said that they heard no noise, but yet until this day I am still hearing the noise. I’ve taken it back 2 more time for the same problem, but they said the same thing. I also had to take it back twice for coil problems, which was bad when I purchased the car, because we took it back for the noise in the wheel, the mechanic said it So now I’m having to pay 800.00 because the coil is not covered under warranty. I thought buying from the dealership that the car would last at least until I pay a couple of notes . Purchased the car in June and already has to payout almost a thousand dollars
The best service department ever! - BHBMW customer
Brian Harris BMW service department is the best! The representatives were courteous and professional. I will return if the need arises but hopefully, it will not.
A negative star would be given if it were on option. - Meow18
Giving this dealership a one star is being generous. I knew what I was looking for, found it online at the out of state dealership called Peake BMW. I paid over $600 to have the car shipped to me in FL, after being told it had under 12k miles on it and was in exceptional condition. It was a specific color that I wanted and was having trouble finding in my area. Long story short, car arrives, it is the wrong color, and it had deep scratches all over it. After numerous ignored emails, I called and asked to speak to the dealership owner. Only then did I get a call from a guy named Sam, who agreed to pick up the car and return my money. Days later, an order to have the car picked up still had no been made, so I called and asked to speak to the owner of the dealership. A guy named Jason LaPorte called me back and said he would arrange to have the car picked up and the moment they had the car in their possession, he would Fed Ex my money back to me overnight.. It took four days for the car to be picked up. I found out from Autotrader that the car was back on their lot being offered for sale while still in my name, still on my insurance and still no notification from anyone at Peake that the car was back on their lot. Today, I called to see when the FedEx was sent out with my refund, after Sam (Rantisi) never responded to my emails, and guess what? It was put in the mail. So three or four more days will go by until I get a refund. I'm sure that wasn't done by mistake. I have never dealt with a bigger group of idiots in my life. Also, let me add that the day I bought the car, another idiot named Tony hung up on me when I declined to buy an extended warranty. The entire place gives new meaning to the word "used car salesmen". Oh and when they resisted the car for sale on Peake's website, it is still listed as the wrong color. You can't fix stupid.
Run, don't walk away from this place.
Hixson at Monroe is a JOKE! - MichaelG
I have a 2015 F-150. The truck on a cold start would rattle and tick around the front driver side tire. I knew this wasn't a normal sound because my last truck did it and I was told "that's what a Ford sounds like" .. the main barring went out shortly after. So I took it to a Ford dealer in Minnesota while I was on vacation and was told it was normal. Returned to Louisiana and took it to Hixson told them what was going on with it, showed them videos I had of the noise. They kept it for 2 weeks!! During this time I did NOT receive one single phone call from them about anything I always to call and check on it. (This whole time I'm dealing with the "service manager") aka Sam! I finally demand a response on what's wrong he tells me the cam phaser and solenoid were out and the part would be in the following Monday.. Tuesday came around and he called and said it was ready, I went to the dealer at 530 and he wasn't there.. I had to wait 30 mins for them to find my keys, I paid for my oil change and asked for my warranty paperwork, the woman looked at me and said there is no paperwork to go talk to a woman in service so I did so. I talked to a woman named Terra, she looks at the computer and tells me "sir I'll take the rap and ratting them out but nothing was ordered or fixed on your truck" I said I'll be in contact the next day, I walked out and started my truck and heard the noise so I shut it down and went and got her so she could hear. She told me that it definitely wasn't normal and to bring it the next day she would have me a loaner and she would call at 9 am. Next day came 945 am came around and nothing, I called her cell phone and no answer, I called service was put on hold for 20 mins, finally Sam (the service manager that has been pulling my leg) answered and said he was the one I needed to talk too. So Terra lied and wouldn't even talk to me. I finally told Sam I'd like to talk to manager above him and he had one call me. I told this manager what was going on and he says " sir I looked and listened to your truck with the shop foreman, those Ecoboost just rattle sometimes" I said... I don't have a Ecoboost, I have the V-8!!! SO there was yet ANOTHER LIE!! He could not answer me on why the service manager told me parts were ordered and could not answer me about Terra lying to me. So all in all they kept my truck 2 weeks for a oil change and now it's at another dealership getting looked at! I deal alot with the public and will be sure to tell everyone not to go to HIXSON IN MONROE Louisiana!!
Not a 5 star place at all! - Darrell Lovett
I bought a2017, F-250 King Ranch
First the people talked me into getting two fuel filters which was 183.00. When I left I was going down the road a few days later and my fuel line came off. The inexspierienced people didn't put the fuel lne back on correctly. My new truck was towed in, Now my $80,000.00 new truck smells like diesel inside and out. They ignore me when I complain. They need to give me back that money to get my truck cleaned. But I get ignored every time they say what you want to hear up there.
I also have my console that's leather. It's coming apart and they just keep giving me the run around. The Service guy that says he can help doesent do a xxxx thing but tell you what you want to hear. I have been trying to get him to get this fixed for months. I am so fed up with this rip off place I can't see straight. Actually the finance man that sold me my truck got arrested for stealing from this sorry place(Hixson Ford autoplex) that's a joke. And the service is bad as any place I've.been. .
Please don't go here for any reason. I wish I would have went to Texas, I heard they give better deals anyway. I hope they go out business. And they all loose there jobs. No phone calls or nothing from the service guy that said he would help me.