13 Louisiana Lincoln Dealers

They did what they said they would do didn’t have to - pickingsb

They did what they said they would do didn’t have to wait very long

service was fast, the people were friendly. - scorp4t

service was fast, the people were friendly. helpful and informative. waiting area was clean and amenities were readily available.

Holly, Collin, and Tristan were fantastic. - ssramms

Holly, Collin, and Tristan were fantastic. They were so patient with me and worked so hard to get me everything I wanted. I would highly recommend them to anyone.

I had a wonderful experience at Courtesy Lincoln and - JoAnC

I had a wonderful experience at Courtesy Lincoln and would highly recommend my sales person, Angelle.

Stay away the service department is not very transparent - Jameonwilliams61

Stay away the service department is not very transparent with the service provided will call you to tell you when it’s time to spend more money. Just find another service department

Comfortable no pressure sales, listened to my questions - T Park

Comfortable no pressure sales, listened to my questions patiently, very knowledgeable. Best price on 2025 Aviator & Parnell Smith in sales was great.

I am very disappointed with my recent service experience - p_love25

I am very disappointed with my recent service experience at Robinson Ford. I originally brought my vehicle in because it was shutting off unexpectedly. The dealership performed a diagnostic, told me they had identified the problem, and completed a repair. I paid both the diagnostic fee and the cost of the replacement part. Only three weeks later, my vehicle shut off again while I was stopped at a traffic light on a busy road. I brought it back because the same serious and potentially unsafe issue had returned so soon after the original repair. At first, I was given the impression that I would not have to pay another diagnostic fee. However, after they said they had found another issue, I was told that I had to pay for another diagnostic because “the technician has to be paid.” I tried to explain that the vehicle had returned with the same symptom only three weeks after their original diagnosis and repair, and that I believed the issue should have been fully investigated during the first visit. The dealership then focused on the battery allegedly being installed incorrectly, even though we had not changed or reinstalled the battery. They also maintained that the first repair had resolved the original problem, despite the vehicle shutting off again shortly afterward. What made the situation worse was my interaction with the service advisor, Ollie. At the end of the conversation, the response I received was, “I’m sorry you feel that way, but you have to pay the diagnostic.” The tone felt dismissive and sarcastic rather than understanding or professional. I understand that technicians must be paid for their work. However, when a vehicle returns within three weeks with the same dangerous symptom, I believe the dealership should carefully review the previous diagnosis and repair before charging the customer another full diagnostic fee. I am sharing this experience because I expected better communication, accountability, and customer service. I hope management reviews this situation and considers refunding or crediting the second diagnostic charge.

We had an amazing experience at Sterling Ford Lincoln in - Debbie Adejoke Sam-Onomu

We had an amazing experience at Sterling Ford Lincoln in Opelousas! The customer service was truly exceptional. A special thank you to Ben Bellard and Craig Benoit for going above and beyond to make us feel comfortable throughout the entire process. They were patient, professional, and took the time to explain everything thoroughly and answer all our questions. We genuinely appreciated their kindness and dedication to making our car-buying experience such a pleasant one. Highly recommend!

Chuck is awesome! Even though it took awhile for Ford to... - Kirk

Chuck is awesome! Even though it took awhile for Ford to make my truck Chuck kept me up to date with my truck’s progress. First Ford truck I’ve ever owned. I love it and love Hixson Ford!!

Everyone at the dealership was knowledgeable and very - Wmislanski

Everyone at the dealership was knowledgeable and very friendly. We are so happy with the deal and the people with whom we worked.

Exceptional customer service! - tcunit9g

Exceptional customer service! Dixie is a doll! Because of her fun and caring personality, I will buy another jeep from this dealership! Thanks