627 Louisiana CODA Service Centers

Truck broke, extended warranty. - Bill koff

Truck broke, extended warranty. Replaced starter. In & out in less then 48 hours. Thanks to Jeff. Broke down again 4 days later. Jailen help out on Sat 18 May. After no luck on rentals he arranged a loaner. Thanks. 21 May, Jeff texted taking the blame for the return visit as their error, and apologized. Could have made up a story, but didn't. Thanks for being honest and reputable. Also cut me a check for the full towing charge I incurred. Mistakes happen, but your staff's integrity carried the day for both of us. Thanks again, I will keep coming back.

I love Mercedes Benz of Shreveport. - chakahill20

I love Mercedes Benz of Shreveport. Customer service is top tier and fast and quick the wait was not long at all to get my car maintenance. Everyone was very friendly and made sure I was comfortable while I wait till vehicle was done. Thank you Mercedes for all you do

Honest. - kingrob

Honest. Professional. Friendly. Polite. Always ready to do what it takes to get the customer back on the road as quickly and efficiently as possible. A++

great customer service twice I’ve had the opportunity to - KRISTINASCOTT315

great customer service twice I’ve had the opportunity to work with Casey will be returning

Service was excellent. - mac

Service was excellent. Tech was knowledgeable, courteous and very professional. The fact that the tech came to me was a definite plus.

I brought my husbands Jeep to Premier CDJR of Harvey to - blbaham

I brought my husbands Jeep to Premier CDJR of Harvey to address what I believed to be a transfer case issue. After a two-week diagnosis period, Moe, the service manager, informed me that the problem was actually with the rear end, not the transfer case as initially thought. This came as a shock to me, especially considering that I had sought a second opinion from another mechanic, who struggled to source transfer cases due to backorders. Despite this unexpected diagnosis, I proceeded with the repairs at the dealership, assuming better access to parts. I was charged a substantial amount of $6000 for the rear-end repair and associated work. However, my frustration deepened when, after two months of waiting, I discovered that my vehicle was still experiencing the same issues immediately upon picking it up from your dealership. Moe then advised that a shop foreman needed to further inspect the vehicle, adding more delays to the resolution. Additionally, the dealership changed ownership from Raybrant Dodge to Premier during this process, further complicating matters and resulting in additional waiting time. After another month of waiting, we finally received approval to address the original problem—the transfer case. While I was informed that the part would take additional time to arrive, I was surprised to receive a call just two days later stating that my vehicle was ready for pickup. Upon retrieval, I learned that only a fluid top-off was required, not a transfer case replacement. This leaves me questioning why I was charged $6000 for unnecessary work. Despite multiple attempts to seek resolution from the service manager Moe and the shop foreman, Terry, as well as Jerry the general manager I have encountered consistent delays and dismissive responses without any concrete resolutions. I am deeply inconvenienced by the extended duration without my vehicle (four months in total) and the lack of accountability or customer satisfaction demonstrated by your team

Service department was professional and courteous. - Moonsun591

Service department was professional and courteous. They found problems and fixed them that other shops missed multiple times.

Always professional and friendly. - gggrrant

Always professional and friendly. Very helpful. I’m always pleased. I do all my auto needs here in Breaux Bridge

The service was terrific RJ was the best He explained - Denice Lunkin

The service was terrific RJ was the best He explained everything and was very knowledgeable about everything also he let me know how long was the wait was for every time I come back I will request RJ .

Kind ,very helpful, friendly, very knowledgeable! - carliceewhite

Kind ,very helpful, friendly, very knowledgeable! They are very Kind ,very helpful, friendly, very knowledgeable! Great doing there job and taking care of customers!

Completed service within one hour. - CMB

Completed service within one hour. Service was very accommodating and pleasant. Christian was awesome and very knowledgeable.

I have a 2017 Silverado truck I understand it has a - Russell Guidry

I have a 2017 Silverado truck I understand it has a recall on the air bags. The truck makes a ding ding noice and says service air bag. What do I need to do to have it checked out

Jonathan Allen Gorum was our service manager. - rjguillotjr

Jonathan Allen Gorum was our service manager. He was very helpful in notifying us and keeping us informed about the service of our 2020 GMC Sierra. He found some issue with the truck that needed serive and he made sure we were aware and gave us suggestions. His leadership skills and customer service skills are highly rated in our opinion. We appreciate his service.

Very friendly and didn’t try to sell me anything I didn’t - mariecoon

Very friendly and didn’t try to sell me anything I didn’t want their great pey

The staff is courtesy and they they keep you informed - Nettie67

The staff is courtesy and they they keep you informed about any other repairs needed for your vehicle. Overall I would recommend this dealership.

Kristen and Troy in the service department are the best - ppyburn

Kristen and Troy in the service department are the best workers I've ever met. It's wild how amazing they are at solving my issues!!!!

I had the most wonderful experience at the body shop - kycoye

I had the most wonderful experience at the body shop with Gerry Lane Chevrolet. The staff was very kind and the work was done in a reasonable time frame. They were prompt to keep me updated via text through every step. This is my family's second time going to this location for work after being side swiped. The first time was my husband's car and now mine. They did an excellent job on the body and paint work. It looks like it came right off the lot. They were able to match the pearl, sparkle-like effect on all the parts on our cars. They detailed and washed the car before I picked it up also, I would highly suggest taking them into consideration; they will give you the best experience from beginning to end.

My appointment was for 9:00 am this morning for a recall, - nancg123

My appointment was for 9:00 am this morning for a recall, oil change and tire rotation. I was here early and after more than 1 hour and 45 min. I am still waiting. What's the purpose of an appointment?

The Service Department is the worst I have ever seen. - krtmallard

The Service Department is the worst I have ever seen. xx run around, lack of communication and trying to get mechanics work on the side. Stay away from this place!!!!!!!

Premier Kia service handled adversity with a strong team - Joe

Premier Kia service handled adversity with a strong team approach to get everything resolved. There are situations in life where everybody involved is strapped with adversity. In those situations, I try to be a person on the team that facilitates everyone at least getting back to their normal prior to the adverse event. I appreciate when other people involved think the same way. This is what happened with my Kia recently. I brought my Kia Sorento in to have the sunroof fixed under warranty. The parts coming from South Korea was going to result in a delay on starting the job. Larry at Premier Kia worked with me to keep me using my car and then bring the car in later when I would have use of another vehicle from a friend. Larry gave me his cell phone number, and we coordinated the plan. Parts came in and I was expecting my car the next day. Problem is…a group of xxxxx broke into the dealership and cut the catalytic converters off 17 vehicles, mine being one of them. Larry immediately explained to me what happened and arranged a rental car for me with Enterprise close to my work. Kia covered the cost of the rental car for the entire duration it took for new catalytic converters to arrive from South Korea and be installed. I received my car today, and I am pleased to say I am enjoying all repairs done to satisfaction. Nobody could prevent the thuggery and thievery that put 17 people out of their cars extra long and added 17 work orders onto an already busy service department. However, I am happy I was well taken care of, and I am thrilled to have my beautiful passion red Kia Sorento back in my hands.

So I made an appointment a few days ago to get my right - Steelehotshot

So I made an appointment a few days ago to get my right front CALIPER replaced, it got stuck so badly that it ate up my pad and gouged my rotor, and I clearly explained this to the service department and was assured that it would be taken care of right away, my appointment was for today at 2:00, so I decided to come in at 8:15 this morning to explain again what the problem is and if it could get done earlier, I was told “again” that they were more than aware of the issue and I was scheduled for QUICK LANE, I told Kelly that it was going to need a tech to do It, in which I was told that she knew what my Truck needed. I left the dealership and returned around 1:00 pm to get my truck done, after waiting for a couple hours I was told that NO, my truck would not be fixed today and could I leave it for a couple days, I explained that I do hotshot trucking and I don’t have the time to wait for it because I need to get it on the road, and I also asked for a loaner to which I was told NO, your service manager tried giving me excuses as to why it couldn’t be done today, I was so mad when I left there today, I passed up a 3200.00 load today because I was told that it would be fixed today, and it wasn’t. I was referred there by a member of my Facebook hotshot trucking group, I will be telling everybody I know of the HORRIBLE SERVICE I had and the broken promises of your company. I also let FORD EXECUTIVE OFFICES know as well, I’ve been working closely with a lady from there to address these issues. So now I’m forced to go down the road with dangerous faulty equipment.

Mr Le in service is awesome and always in time. - cjone98

Mr Le in service is awesome and always in time. He always leaves a message and returns the phone calls

Leticia took care of my problem with Randy She took care... - debbierudasill54

Leticia took care of my problem with Randy She took care of the appt and talked to Randy and the mechanic and brought my van there and back to me

They are professional and friendly. - wdurisseau@yahoo.com

They are professional and friendly. Very neat and clean. And by the way thanks for the coffee, snacks, and water. Thank you!