Do NOT go to this dealership to service your car. - eric7436
Do NOT go to this dealership to service your car. I have had my car for 3 years, with no issues in it running. I took the car to the dealership to fix a tail light bulb. The technician there told me that my radiator was busted and told me that there was no oil in the engine with it being a 3 thousand dollar repair.
After getting the car repaired it was less than
two months before the car stopped turning on all together. I’m not exactly sure what was or wasn’t done to the car when it was taken in for repair. I personally tried jumping the car and replacing the battery in it with neither fix working. I had the car towed to the dealership to get it repaired. It took the technician around one week of diagnosis to come up with a five thousand dollar repair on the car, which I was then told they were not sure that it would actually fix the car and make it drivable. When I heard that they wanted to start with a five thousand dollar repair I called and told the dealership I was going to tow the car to a different mechanic to get a second opinion and return the loaner car I was given later in the day. The service department turned away the tow truck driver and did not release my keys because they hadn’t received the loaner car. Mind you I had called and left a voicemail, because no one in the service department picks up the phone, and was never notified that they would turn the tow truck driver away because that hadn’t received the loaner. After returning the loaner the dealership had around a 36 hour timeframe until the tow truck came back to pick up the car. When the car was towed to the second mechanic they left out my spark plugs in the engine, they are still at the dealership, as well as left all my cylinder caps open, nuts and bolts were loose and found all over the car’s engine, the coils in the car were also found scattered across the engine, and a connector was broken in my engine when the technician was diagnosing my car. I was never told this by the service department and was notified of this issue when the second mechanic took a look at the engine of the car. A phone conversation was made between my step mother and the service departments manager, where he essentially told me he would send me the spark plugs and that nothing else would be done on the dealership’s end to rectify the mess they had made out of my engine. Mind you I paid 187 dollars for the diagnosis.
On top of this the sales department of the dealership has never answered the phone when I have called them, ever. There was a point in time where I had to call them around 9 times to get an answer and not have my call go to voicemail. The service department is never busy when I visit in person so I truly do not see how picking up the phone is an issue. I have honestly had more luck in reaching the service department by calling the sales department and having my call forwarded to them. It is truly terrible how badly this dealership’s service department treats willing customers sometimes spending thousands of dollars on car repairs.
The car is a 2014 volkswagen passat. I bought it with 99,000 miles, it is now at 124,000 miles and does not work anymore.
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