7 Louisiana Volkswagen Dealers

Lauren was excellent. - Brandyguidry

Lauren was excellent. She was very helpful and was able to get us in a vehicle the same day. She was also great helping me keep a secret.

Loved the attentiveness of Ethan! He addressed all of our... - Collier.kynzie

Loved the attentiveness of Ethan! He addressed all of our concerns and made sure that all of our needs were met! He did an awesome job!

Drove 3 hours one way from out of state to purchase a - Disappointed Buyer

Drove 3 hours one way from out of state to purchase a Tiguan. I doubled checked the features with David (salesperson) and when I got there 2 of the features were clearly not on this car. One was the remote start which couldn't be verified because the low fuel light was on and it wouldn't work with less than 25 miles DTE. He knew I was coming but couldn't have enough gas in car. The other was powered liftgate. When I asked about it he said yes its powered and when I asked him to show me, he discovered it wasn't. Also there was a gash in rear door panel and leather on back seat was faded from some kinda spill. None of that was noted in pics. He acted like he didn't know it was there and didn't seem concerned. Never offered a discount, never apologized, didn't seem to care at all. Needless to say we wasted 7 hours round trip.

My above comment has changed! - sfdaronzon

My above comment has changed! We have had problems with their service personnel at the service desk in the past, but they have since been replaced. Service persons are very nice, But! Recently brought in our 2018 Tiguan Limited for a wheel alignment, simple right. Wellllll, car still VEERS to the right, even worse than before!. Do they even take the vehicle for a test drive to check if it's fixed!!!!! They couldn't answer the question....Trying to get service on a Saturday is none to be had. This is ridiculous. Someone, The VW Manager or Owner needs to FIX THIS COMPLAINT!

Today we looked at a vehicle from southwest volks and the - Rodjune

Today we looked at a vehicle from southwest volks and the sales person was Robert , he did a great job with providing us with all information we needed. Even though we didn’t buy a vehicle from them today ( mainly because of lack of inventory which most dealers are having ), we were very happy with Robert. Also a while back we had to take our other vehicle to southwest Volkswagen to have some maintenance stuff an a recalibration done because the Volkswagen dealership in Lake Charles where we bought it couldn’t do the job right. Do not go to lake Charles Volkswagen! But the service department at southwest did a good job and we recommend this dealership!

Would give 0 stars if I could. - ferraroh16

Would give 0 stars if I could. The WORST VW dealership I have EVER been to. I have been disrespected and lied to by at least 3 different service/parts employees here. I’ve been spoken over almost every time I call, I’ve been lied to, and I’ve been blatantly ignored and had an employee there turn his back on me and walk away while I was talking. That same employee told me I should “just go home” because “he had no information” for me right then. They also keep contradicting themselves, within 5 minutes the same employee went back on what he had originally said twice. I will NEVER go here again. I’d rather drive to another state than ever work with these misogynistic, disrespectful people ever again.