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Very friendly environment and staff. Salesman showed a... - BABOOTSY
Very friendly environment and staff. Salesman showed a variety options and didn't mind the bad weather! I had a wonderful experience and will suggest this dealership to others.
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Sales and Leasing Consultant
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Always very clean atmosphere. Easy access from... - DEB_DDO
Always very clean atmosphere. Easy access from interstate. Service was prompt. This was my first service at Lake Charles because my previous volkswagon was bought in Lafayette.
Loved the attentiveness of Ethan! He addressed all of our... - Collier.kynzie
Loved the attentiveness of Ethan! He addressed all of our concerns and made sure that all of our needs were met! He did an awesome job!
Fast and friendly service - SherrieLov
Love that they’re fast and wash the car. Never a problem. They don’t fix things that don’t need to be fixed. I like that.
Awesome people and very honest - sweetipie
I just purchased a used truck from here. Everyone I dealt with was very friendly and knowledgeable. I stopped in to just take a look, but ended up making the purchase. I have had zero issues with my truck and would definitely recommend these guys to anyone.
Ed Saved the Day! - lev2003
I had to have my car in the shop for the 40,000 transmission flush/oil change. And Heater Core replacement. Had to have a rental car as well for 3 days. Ed (the service mgr) and if he isn't the service manager ne needs to be was such a help!!!! He went above and beyond what ne needed to do to make my service the smoothest possiable. Ed deserves a raise!!! I also think this dealership is great as well and love my Passat TDI regardless of the emissions scandal.
Poor poor service AGAIN! - SouthSquaw
I have been having trouble with the two dealerships near me for awhile. Did not want to go back but VW corporation said they would oversee my service visit. The owner of both dealerships met us as we checked my car in. He made a suggestion about paint damaged by his mechanics. To try touch up paint first and see how it goes, which leads one to believe it will be done and if not satisfied will take further action. WRONG!!!! He lied. I was given touch up paint stapled to my invoices. I had damage to my power steering from poor work on fuel line replacement, that was caused when starter and battery were changed. They made a repair with out getting approval from my extended warranty company so came out of my pocket. So I paid over $600.00 to fix their damage. My car was washed and head lights scratched very badly, but was told my car was not washed. I am so tired of the krap from VW . I am done.
Ray Brandt Volkswagen