DO NOT DO BUSINESS WITH THIS POOR EXCUSE OF A DEALERSHIP! - wmerchant33
DO NOT DO BUSINESS WITH THIS POOR EXCUSE OF A DEALERSHIP!! BAD OWNERSHIP, ZERO CHARACTER AND ZERO INTEGRITY. I purchased a pre-owned certified QX80 on June 4, which had all rotors and brake pads replaced by the Service Dept. On June 20, after driving it only three times, it nearly caused an accident when the caliper bolt fell out causing the piston to blow out, the caliper to drag and cause extensive damage to the rim, brake fluid leaked everywhere on the pads and rotors and wheel. I immediately called Nationwide, at approximately 7:00 PM and was told there was no Manager there....there was no Finance Manager there. She stated she'd have to take my name and number and have someone call back in the morning. I had it towed to the closest Infiniti Dealership in Annapolis. According to Annapolis, the caliper bolt was not torqued to OEM specs by the Nationwide technician and that caused ALL the damage. Approximately $6,200 repair, which was ultimately reduced to $4,600 to help Nationwide. First thing in the morning I called, but only got voicemails. I emailed the owner, Brandon Schaefer, explained the situation and asked for him to overnight a check to me covering the cost of the repairs and my tow fee. I did not hear back until 4PM! Brandon DID NOT CALL. Service Manager Dan Moore called, on behalf of Brandon Schaefer. They wanted to get the vehicle, repair it and give me a loaner. I was told by Dan that the technician was fired. I told Dan, unfortunately, it was too late and I had no confidence the vehicle would be repaired correctly after a tech failed to torque a simple bolt. Dan ultimately said that Brandon would call Annapolis with his personal credit card and pay for the repairs. The owner, Brandon, emailed me stating he filed a claim with his insurance and their position is NOT TO PAY ANYTHING because I have owned the vehicle for 4 months!!! Brandon, this is a large business, not a lemonade stand.....please represent yourself better and collect the correct facts before putting in writing bad information! I emailed him back, since he still refused to have a professional conversation on the phone, telling him he was wrong. He emailed me back apologizing, stating that he would resolve this by afternoon. That was Wednesday July 2. Brandon and Dan have now ghosted me and won't respond to emails or text. I don't have my vehicle and Nationwide won't do the right thing and pay for the repair. BAD Dealership, worse Owner with NO CHARACTER, INTEGRITY or PROFESSIONALISM. I "own" and make payments on a vehicle I do not have and Nationwide is ignoring me. DO NOT USE THIS DEALERSHIP. Go to Sheehy Infiniti of Annapolis. On a side note, Dan apparently requested Annapolis to push this through as a Warranty claim.....that is Fraud Dan! It is NEGLIGENCE by your tech and your shop.
ALSO, if you have purchased a used vehicle here, you were most likely charged a Reconditioning Fee - not advertised in the pricing, and that is illegal in Maryland! Verify with the State's Attorney General. This will be posted as a Google Review as well.
Walt
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