Always Professional and Great Customer Service! - Lash1130
My visit to the location was Pleasant. Excellent customer service from the time you drive in and walk into the waiting area. Keep up the good work Guys!
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They did their Jobs! - rob007
I struggled with titling this review as it is very easy to write a glowing review if things go your way and you get a good deal. I recently purchased my second Infiniti in 3 years from the dealership. I'm very particular about time and the usual banter that goes back in fort with sales, and than the ultimate deal breaker for me is "what will it take for you to drive this vehicle home today?" I absolutely despise that course of action. NOT at Sheehy of Annapolis, I wanted a particular vehicle, color, options and price range. The vehicle that I wanted was 3 1/2 hours away, Dennis Hunt MY salesman drove down to pick up the vehicle, picked me up from my home and then took me to the dealership to complete the paperwork. By the time we arrived at the dealership, the finance manger had all the paper work ready to sign, along with a USB drive with electronic copies for my records. 2 vehicles in 3 years, with an organizational that believes in offering the best in customer service. They did their Jobs!!
Nationwide Infiniti service is excellent - maljzk5
Recently had our Infiniti in for routine services and all items were taken care of quick, without any issues and car was brought back cleaned like brand new. Nathan took great care of us. Thank you for the great service.
First Oil Change and Already Asking for $3,000 In Repairs - Shariece Evans
A few months ago my husband and I purchased a QX80 from Jim Coleman Infiniti. We worked with a sales person named George Sanchez. We went to Jim Coleman hoping to buy a dependable family vehicle, which we would need in the future. We were assured that the vehicle we were purchasing received a complete diagnostic check and all major work on the truck had been done. We were promised the car would be ready for us to pick up and drive home the next day.
Unfortunately, we did not receive the car until five days later. We suspected that there was something with the truck that the dealership was trying to hide. We were assured that the vehicle was in very good condition and that there were no major repairs that would need to be done anytime soon. We were offered 5 free oil changes for our trouble.
5,000 miles later, we take the truck in for the first oil change. We were told that in the near future, we would need spark plugs. Two weeks later, the truck's engine light came on and we took it in for service again. We were told that the truck would needed a catalytic converter and the repairs would cost about $3,000.
I don't know what kind of truck they sold us. How in the world do we need this much repaired after driving a 4 year old truck only 5,000 additional miles? I am 2 months away from my due date and it is very stressful knowing that this dealership clearly hid from us that this truck needed major repairs done. I have never experienced this much deceit during the car/truck buying process as experienced while dealing with Jim Coleman Infiniti.
I would not recommend this dealership at all. I would however recommend going to Lexus of Rockville. I was able to get a great deal from Wille Savage on a used, 3 year old, Lexus GX 460. I have driven the truck about 10,000 miles so far and have had no major issues.
Service department - Lorialove17
I called and spoke to Maloney several time. She kept telling me no one is available In the service department yet and will call me back to schedule . Waited 3 weeks of this lady telling me the same thing over and over again . She ever has my number. I even spoke to a manger and got no scheduled service request . Finally I just told my self I’m going to pop up and make them do it since it’s taking a month to get schedule for a simple oil. Change ima beyond disgusted with how I have been treated at this location. May be going to suitland after this .
Lied to, and sold out from under - Nadenator
A few days ago, my father and I had the extreme displeasure and misfortune to begin communicating with Infiniti of Suitland; their hapless “product specialist” Hermann Opoku and their used car manager, Edwin. We started speaking with them on Saturday 11/10, the day they listed a 2005 Jaguar XJR for sale. We sent an email, and called immediately. Being in the market for the car, we wanted to move quickly. We received an email back, and replied to Hermann that we wanted to put down a deposit first thing in the morning on Monday. We called the dealership and spoke to another saleswoman who gave us some line about the car being traded in by her godmother. Monday, we began dealing with a man named Edwin who claimed to be their used-car manager, and things went downhill from there. Edwin is a liar, and once a car salesman tells a lie, they’ve told them all. We told him that we wanted to put a deposit on the vehicle – to which his reply was an absolutely astonishing deposit of $5,000 on a car that had its price raised to $8,000 from its original $7,750 over the weekend. In hindsight, he was probably trying to scare us off. Imagine his surprise when we agreed and told him we wanted that car. So, Edwin tried again; told us in the spirit of full disclosure that the car had a check engine light and that he needed to get it diagnosed. We told him that we have owned 2 of these XJs and an S-Type and we really weren’t that concerned about a silly light if the car had been driven onto their lot – but we would await his call on the results of that diagnosis, and if it was something irrelevant like an O2 sensor or EVAP leak we would take the car as-is, because we have an excellent mechanic. Edwin then ASSURED us that we were absolutely number one, first place in line for the car. As you could probably guess by now, that next call never came. Edwin spend the entirety of Tuesday dodging our many, and frequent calls. We tried to get all the way up to the General Manager – but as always at any car dealership on any day of the week, we were told it was his day off. Again, in hindsight, the refusal to speak with us was by design – if he never spoke to us, he would never have to take the deposit HE OFFERED. Miraculously, Edwin did finally pick up the phone again that night with some bad news. The Jaguar had been sold! Don’t know how, don’t know why, a manager with no idea what’s going on in his own dealership. But “some guy” had showed up that day and wanted to buy the car- he had come a long way and he was a mechanic, so he didn’t care about the check engine light…you know, the one we didn’t care about either. Edwin fed us some line about a pending sale and the buyer’s financing potentially falling through, but he’d be sure to call us back and let us know today. Well today has come and gone and, having escaped car sales myself, I know what that means. My guess is we never heard back from Hermann again because Edwin was keeping the car close to his chest, and making sure there were no assigned salesmen to be fighting for their own deal. A real shame all the way around. My advice is simple: stay away from Infiniti of Suitland if there is a specific car you want to buy, and definitely don’t go to them for a used car.