Consumers you read and decide. - cinn7
My 2 service visits of 2019. 1) Only requested oil change and new wiper blades all around. As I was paying the service advisor came out saying the technician forgot to put the rear wiper on. 2) Major service visit. Technician noted I had good tread on my tires. In reality the tread markers were visible and I was in the process of buying new tires. When I brought this to the service advisor's attention they offered to pay for one of my new tires. I stated I did not want them to pay for a tire...all I wanted was competent and honest service. 3) Now 2020, I called and left a message with my advisor that I wanted to schedule service. I did not get a call back after waiting 3 days...I called again. This time he said he was driving but would call me as soon as he reached the dealership. Must have been a long commute because after waiting 6 hours I called the service manager and had to leave a message with him. I have never heard from him at all. I called the sales manager yesterday to let him know of these things and I was told he would have the service department call me. Guess what....27 hours later and I have not heard a word. I guess the days of wanting to keep service customers have gone by the wayside. I will never purchase a car or have service done at this dealership.
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