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This young man was friendly, knowledgeable, and got my... - janiake
This young man was friendly, knowledgeable, and got my car done quick, he even texted me when my ride was ready now that was a first. I like the way he sanatized the pen each time someone used it. great job.
Top Reviewed Service Specialists At This Dealership
Sam is phenominal! Tons of industry knowledge , and my go... - cfotos92
Sam is phenominal! Tons of industry knowledge , and my go to for anything VW. Super easy to work with and knows what it takes to make people feel at home.
Excellent service as always...kept updated on status of... - SteveG
Excellent service as always...
kept updated on status of my vehicle and was completed in a timely manner.
quality of work was top notch with no issues.
Dan and his team arw the best VW Dealer Service around.
thx for always taking car of our rides
Leo Medina provided an exceptional service experience.... - Beth Richards
Leo Medina provided an exceptional service experience. His communication was timely and made sure everything was as he promised. The other service lane staff were wonderful when I came in late to pickup my car, I will be using him for all of my VW repairs!!
I made a reservation a week in advance and tried to go,... - sean
I made a reservation a week in advance and tried to go, but the reservation was canceled over the phone because they were busy. When I called to make a reservation again and asked for a possible date, they said they would contact me and just hung up
Smooth and seamless. Great service experience. Word Word... - Dbrod
Smooth and seamless. Great service experience. Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word Word
In january 2021 i brought my first car from here and the... - Haileyloveyou29
In january 2021 i brought my first car from here and the staff is so wonderful. Fast service and victoria and dalontae and the service mamager was outstanding. I would defiantly recommend them
Great Service Department! Adam and Mike were super nice.... - ERICW
Great Service Department! Adam and Mike were super nice. Kept me in the loop. My car was finished when they said it would be. The ladies at the check out desk were great. I was greeted when I walked in, a nice touch these days. You feel like you matter to the dealership. Very easy process. My new service center. Thanks everyone.
Exceptional all the way around - Beverly J
After receiving my car back from another local body shop I was totally devastated. It was horrible. My gray Cadillac CTS4 was 2-3 different colors/hues (GREEN). I was impressed with Criswell from the moment I drove onto the parking lot but the professionalism of Kevin Fleegle and Greg Harrell blew me away. The went over my car like a surgical team... every nook and cranny. They showed me all of the flaws and explainEd in layman's term how their resolve. The end product far exceeds my expectations. My car looked like it came straight off the showroom floor... SPECTACULAR
Took our 2008 Mustang into Chris for body work. They did... - JCarmines
Took our 2008 Mustang into Chris for body work. They did a great job on the car and detailed it so we got it back in sparkling condition. We scheduled an appt ahead of time and everything was ready when we showed up and took a minimal amount of time to check in and get a rental car. Car was ready when promised.
Went to the Darcars VW of Silver Spring for a rock in my... - Croninr313
Went to the Darcars VW of Silver Spring for a rock in my brake pad that was causing a groove in my rotor. At first we thought I may need to replace the rotor and the pad but Herbert Carrillo and the service manager Nigel Stewart assured me that the service dept. would take a look and do everything they could to fix it properly and safely. While waiting for my car to be finished both Nigel and Herbert continually would update on what was going on and always would try and make sure my customer service interaction was top notch! After all said and done the rock was removed and the rotor was deemed safe because I caught it early enough. Can’t thank Nigel and Herbert enough for taking care of me that day and look forward to continuing to get my car service done at Darcars VW!
It's hard to make someone getting a free loaner feel... - avm
It's hard to make someone getting a free loaner feel totally dissatisfied but Fitzgerald VW Service is up to the challenge.
Problem 1: You need to tell people offered a loaner that they need to show up with proof of insurance. Do you think people carry it in their wallet? I might have it in the glove compartment of my car but I'm getting a loaner because you have my car.
Problem 2: As I was getting ready to call my insurer I picked up a service representative's business card and asked if the FAX number printed on it was the correct number and was told yes. After getting my insurer to FAX proof of insurance I waited ...and waited but no FAX. Suspicious I asked the woman in the office to give me the number off the FAX machine and she gave me one with two numbers reversed compared to what was on the business card. Giving my insurer the right number I quickly got my proof of insurance and my loaner after wasting an additional hour. Given how busy this place is I can't be the first person to run up against the bad FAX number on their business cards. Too much trouble to correct them and collect up the bad ones I guess.
Excellent service at reasonable cost - wren
After visiting Norris Honda and Firestone regarding a repair, I chose Graff's, as they seemed more confident about doing the job than Firestone and much less money than Norris Honda. Honda said they charged so much because their mechanics were certified - I asked because I knew the job did not take much time and the parts were not that expensive. Anyway, the job was done well by Graff's and within my budget. I recommend them.
My Pontiac Grand Am was involved in a fender bender in... - amanda
My Pontiac Grand Am was involved in a fender bender in which my trunk lid was bent and my rear bumper was punctured. Hanagan's was recommended to me as an inexpensive and high-quality auto repair shop. I was impressed with the quick and friendly service. Even when I had to return to have a followup repair (they had repainted my entire trunk lid and a little bit of the paint had come loose from where the trunk closed), they did the work quickly and cheerfully--no cost. It's never fun to have your car in the shop but Hanagan's at least makes the experience as stress-less as possible
VERY satisfied with my Lexus after Ed Zimmerman had his... - sandra
VERY satisfied with my Lexus after Ed Zimmerman had his crew fix my car after it getting hit. My SUV looks absolutely amazing. I have been to other shops and NO ONE has ever made my SUV look this good. Thank you Ed and the entire crew at Jones Body and Collision Center! Ed goes way above and beyond. I will recommend him to every person I know.
Zero stars - This is the worst customer service I have... - mari00
Zero stars - This is the worst customer service I have ever experienced. My King VW 2015 Passat engine (that was perfectly maintained) began to fail at 70K miles. Right away, I worked with VW Service to solve the problem. At first, I was told the problem was normal. It was not - my engine was burning about 1 L of oil every 500 miles. Then, on the third trip to the service center, they tell me to replace my PVC Breather valve and the problem should be fixed. I agree to the work however, after 500 miles, my oil level is low again. I bring it back to be told that the only course of action is a new engine at $8.5K. Many other professional mechanics have since told me that a PVC breather should have been found on the first look, if that really was the problem. This service center is lying to customers defrauding them out of thousands and not fixing problems. I was not refunded for the work that did not fix the problem. And all King would offer me was $1500 off a new vehicle. Corporate VW would not assist. That is not even a year end deal. It's a total joke. Do not by a car there and absolutely do not use the service center.
Rude, non-responsive front desk agents. - sara
Would never recommend. Very poor service department. Repairs not completed. Agents do not answer messages left by phone and email....just one example: have taken car in 2 times to get sunroof leaks fixed. Entire inside of car wet with condensation, floor mats soaked in water. After 2 days and $800+ paid, leaks/water recurred. On 11/11 tried to make appt. via internet but site broken. Sent emails to Brian, service agent and Bob Schrader, Gen. manager to set appt. On 11/12, called, spoke to Leo, Service mgr. Said he would have my car picked up TODAY, would let me know time. Never heard frrom Leo. By 2pm, called Leo, Brian, left messages. Still no responses. Finally got Brian on phone at 4:30. He thought Leo made plans for pickup. Did not say why never answered voice mail messages. Said he would have car picked up tomorrow. FINALLY heard from Leo at 5pm, said he "got busy and forgot". Great service!!??,eh?I Am NOT associated with VW dealership or service. center.