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Love Brett in service. If he wasn’t back , I would not go... - Bossw267685
Love Brett in service. If he wasn’t back , I would not go there. !! He is an asset glad he’s back , stopped going when he was gone heard back. Now going back
Top Reviewed Specialists At This Dealership
Guardian Angels - Jen
I want to thank you for the amazing service my family recieved from the service department.
My family had arrived in Danvers (We are from out of state) for a short visit and my Dodge Caravan had a major transmission issue.
My van was under warranty and had been in my local dealership's service department to have my transmission checked about 6 weeks ago now. When I left them I was told that my van was safe to drive. 4 weeks later my transmission went into safe mode 2 miles from the Herb Chambers dealership in Danvers. This meant that my van could not go above 20-25mph. It was constantly shuddering and triggered my PTSD. Those 2 miles were the longest 2 miles of my life.
While my van was parked in their lot, Ray Arocho heard part of my conversation with my local dealership and could tell that we were in trouble. Ray took charge and offered to handle fixing my van and working with the warranty company. From there Ray met every challenge that came up and advocated heavily for us. It took about a week and a half for Ray and his service team to completely replace the transmission. Ray stayed in constant communication with us and kept us updated on the warranty issues and on the delivery of the new transmission.
The service person responsible for removing and installing the new transmission worked late one day and early the next just to help us get home.
I really can not thank everyone enough for all the help in our time of need. Ray and his team were our guardian angels taking care of us. In this day and age it is hard to trust in people, but rest assured you can trust Ray and his team.
Again Thank You!
Sales & Leasing Consultant
Went to get an oil change and light bulb fixed. - JL53
I have had very good luck with my 2012 Fiat 500C. I have not however enjoyed my experience with Centrel Fiat. This week as a perfect example of what happens. I come to get an oil change and I have a nail on the dash board with no backlighting. They tell me they might be able to fix it but they can't be sure they have the parts. They call me maybe an hour and a half into the appointment and tell me the have to replace the wire harness for $300. It's one small dial in the dash. They tell me its 2 hours of work. We like the car and its only got 70K miles on it so I begrudgingly say yes. No more than 40 minutes later the call and say the car is done. They tell the good news is they found a bulb so the didn't replace the harness and that saved $30. So $290 to replace light bulb. When I asked why so much the said the whole dash has to come out. I've had to deal with them for 6 years now and nothing is ever smooth. I had to pay to replace a door handle falling off despite having an extended bumper to bumper warrantee I paid extra for. They replaced the arm rest twice because it fell apart and it fell apart again.
I would not buy another car from them after this. They also sent an e-mail to me using my sons account. No idea how they got his e-mail. Very disconcerting.
HORRIBLE service! - MPestana
Scheduled and appointment for service. I was told 2-3 days. It took 16. Not even a apology just attitude. Lied to through the entire process. I was told I should have had it serviced where I bought it if I didn't like it. Wow.
I have never been treated so rude or been so discussed... - Sea103breeze
I have never been treated so rude or been so discussed with the service form a dealership or from any business actually as I was by the people at Fiat Norwood. From when I called for directions and they hung up on me to being asked after noticing my handicapped plates what was wrong with me and it gets worse that I can't even mention. I am not even going to get into how they deal with cars and trade ins. That was just down right insulting. Maybe it was because I was a woman coming in on my own and they thought they could walk all over me. I do not know but all I can say is STAY AWAY.